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<p align="CENTER"><b>Improving the Effectiveness of Testing</b></font></p>
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		Many organizations have conflicting goals and objectives for testing
		software. For example, some organizations believe the purpose of
        testing is to show that the software works. We know from over three
		decades of experience that testing can only be used to show
		the presence of defects, not prove their absence.
		 
		<p>Further compounding the problem is a lack of understanding of the
        levels of testing and the different methods that are appropriate at each
		level as illustrated below:<br><br>
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		<p align="center"><font face="Arial" size="2"><b>Level</b></font></p>
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		<p align="center"><font face="Arial" size="2"> <b>Objectives</b>
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		<b>Performed by</b></font></p>
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		<b>Environment</b></font></p>
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        align="center"><font face="Arial" size="2"><b>Test Methods</b>
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		<b>Unit or Module Testing</b></font></p>
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		Verify logic, data, and algorithms in individual modules</font></td>
        <td valign="top" width="17%"><font face="Arial" size="2">
		Software Engineering</font></td>
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		Isolated. </font></td>
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		White Box</font></td>
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        align="center"><font face="Arial" size="2"><b>
		Integration Testing</b></font></p>
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		Verify interfaces between modules</font></td>
        <td valign="top" width="17%"><font face="Arial" size="2">
		Software Engineering</font></td>
        <td valign="top" width="20%"><font face="Arial" size="2">
		Isolated and/or simulated. </font></td>
        <td valign="top" width="24%"><font face="Arial" size="2">
		White Box, Top-down, Bottom-up, or Outside-in</font></td>
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        <td valign="top" width="14%" bgcolor="#FFFF00"><p
        align="center"><font face="Arial" size="2"><b>
		Validation Testing</b></font></p>
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		Determine if the software meets requirements in SRS</font></td>
        <td valign="top" width="17%"><font face="Arial" size="2">
		SQA or Software Validation Team</font></td>
        <td valign="top" width="20%"><font face="Arial" size="2">
		Actual </font></td>
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		Functional, White Box, and Act-Like-A-Customer</font></td>
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        <td valign="top" width="14%" bgcolor="#FFFF00"><p
        align="center"><font face="Arial" size="2"><b>
		Regression Testing</b></font></p>
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		Determine if software still meets requirements in light of bug fixes
        or changes</font></td>
        <td valign="top" width="17%"><font face="Arial" size="2">
		SQA or Software Validation Team</font></td>
        <td valign="top" width="20%"><font face="Arial" size="2">
		Actual </font></td>
        <td valign="top" width="24%"><font face="Arial" size="2">
		Functional and Act-Like-A-Customer</font></td>
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    <tr>
        <td valign="top" width="14%" bgcolor="#FFFF00"><p
        align="center"><font face="Arial" size="2"><b>
		Acceptance Testing</b></font></p>
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        <td valign="top" width="25%"><font face="Arial" size="2">
		Determine if system meets customer requirements</font></td>
        <td valign="top" width="17%"><font face="Arial" size="2">
		SQA or Software Validation Team</font></td>
        <td valign="top" width="20%"><font face="Arial" size="2">
		Actual. Usually with customer present</font></td>
        <td valign="top" width="24%"><font face="Arial" size="2">
		Functional and Act-Like-A-Customer</font></td>
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	One way to improve the effectiveness of testing involves using a test method
	called <b>Act-Like-A-Customer testing </b> (or ALAC) which is based on the
	following simple principle:<br><br>
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	<img src="../gif/alac3.GIF" width=433 height=246 border=0>
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	<p><font face="Arial" font size="2">
	By working with your Software QA staff, I can help them improve the
	effectiveness of the tests they write by learning the technique of
	<b>Act Like A Customer </b>testing. In this way, the tests they develop are
	more likely to uncover problems your customers would likely find.
	
	<p>Improving the effectiveness of testing helps improve	Customer Satisfaction
	and therefore provides a significant return on investment.<p>
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