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  <meta name="Author" content="MARK GIAMMALVO">
    
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  <title>Sam Giammalvo's Auto Sales &amp; Service Inc. What We Expect From
You</title>
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      <h1> <a href="http://www.samscars.com/sam-serv.htm"><img
 src="giamalvo.jpg" alt="Return To The Service Area Page" height="213"
 width="387">
      </a></h1>
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      <center> 
      <h1> <font size="+2">What We Expect From Our Customers</font></h1>
      </center>
  
      <center><b><font size="+2">Your Commitment To Us:</font></b></center>
  
      <ul>
        <b><font size="+2">I will:</font></b>&nbsp;  
        <p><font size="+1">Inform you of where I can be reached via phone,
fax or pager so that I can respond quickly to you for faster repair and return 
of my vehicle to me. (Inquire about our complimentary pagers, if needed, and
leave us your fax number, if available).</font>&nbsp;  </p>
        <p><font size="+1">Wait for my vehicle only if the repairs can be
done quickly. I realize delays can occur due to parts unavailability, slow
parts delivery or additional needed repairs.</font>&nbsp;  </p>
        <p><font size="+1">Understand that telephone calls, estimates and
auto repairs are suspended between 12:00 and 12:30 while your employees enjoy
an uninterrupted lunch together. (This is a part of our team building emphasis).</font>&nbsp; 
 </p>
        <p><font size="+1">Make certain that you need only to communicate
with one decision maker and realize that when two or more people are involved
it slows the repairs of my vehicle and causes confusion.</font>&nbsp;  </p>
        <p><font size="+1">Understand that if I am late for my scheduled
appointment that you may </font><font size="+1"><b>not</b> be able to repair
my vehicle that day since the specific time scheduled for my vehicle has
elapsed and that it is not fair for you to cut into the next appointment
of a customer who was there on time.</font>&nbsp;  </p>
        <p><font size="+1">Appreciate your reputation as a Blue Seal of Excellence 
High Quality </font><font size="+1">Repair Facility and understand your business
philosophy of respectfully declining to perform "patch repairs" on vehicles.</font>&nbsp; 
 </p>
        <p><font size="+1">Have a cooperative attitude and will partner with
you in the repair of my vehicle.&nbsp;</font>  </p>
        <p><font size="+1">Not pressure your employees with unrealistic demands. 
This could cause your staff to be impatient and upset with the next customer 
which would </font><font size="+1">not be fair.</font>&nbsp;  </p>
        <p><font size="+1">Respect your goal of building a long term trusting
relationship with your customers and realize you will help me make decisions
based only on my best interests.</font>&nbsp;</p>
      </ul>
  
      <center>&nbsp;</center>
  
      <center><font size="+2">Thank You for selecting us for your automotive
needs.</font></center>
  
      <center>&nbsp;</center>
  
      <center><font color="#000099"><font size="+2">Sam Giammalvo's Auto
Sales &amp; Service Inc.</font></font></center>
  
      <center><b><font color="#800040"><font size="+2">"19th Century Craftsmanship 
Combined&nbsp; With 21st Century Technology"</font></font></b></center>
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Anon7 - 2021