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<title>Sam Giammalvo's Auto Sales & Service Inc. Mark Giammalvo</title>
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<center><b><i><font color="#3333ff">Service Dealer Spotlight</font></i> </b></center>
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<img src="mark3.jpg" alt="" width="202" height="217">
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<p><i><font color="#000000">Mark Giammalvo specializes in driveability
diagnostics </font><font color="#000000">at his family business,
Sam Giammalvo's Auto Sales & Service, Inc. in New</font>
<font color="#000000">Bedford, MA. </font> </i>
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<i><font
color="#000000">Mark, who has been with the business for
over 20 years, is an ASE Master Technician and Parts Specialist.
He also holds the ASE L1 certification, and has an
associates degree in business</font> <font color="#000000">management.
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Mark is also a writer for Motor Age Magazine and is the past secretary of
the Alliance of Automotive Service Professionals, (AASP).</font></i>
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<center><font size="+2"><font color="#cc33cc"> </font><font
color="#000000"><big><b>Terminal Neglect</b></big></font></font></center>
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<center><font color="#000000">(October 2000) </font></center>
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<p align="justify"><font color="#000000">Recently I was standing outside
in front of our shop admiring a</font> <font color="#000000">beautiful afternoon.
It was nice to finally see the sun after the rainy</font> <font
color="#000000">summer we have all endured. A Subaru wagon pulled up that
looked vaguely familiar. As it turned out, the person driving it was the son
of a</font> <font color="#000000">customer that I had not seen in quite some
time. The young man quickly</font> <font color="#000000">came over to me
to summon my assistance. He stated that recently the</font> <font
color="#000000">engine began to make some loud noise that had him and his
parents</font> <font color="#000000">concerned. I opened the hood, then started
the engine. The engine was</font> <font color="#000000">quite noisy at idle
and even worse when raced up. To me it seemed to be an unusual amount of lifter
noise. Probably the worst I have heard in my 18 or so years of service. I
shut the engine and pulled the oil dip</font> <font color="#000000">stick.
The driver was quick to advise me that the oil was full. He was</font> <font
color="#000000">right, he just forgot to mention that it was jet black. I
asked him if</font> <font color="#000000">he knew when the last oil change
was. He had know idea and reminded me that his parents had all their service
performed by our shop. I noticed that our lube reminder was still on
the windshield, the sun had faded both the mileage and date. I ran to a terminal
in the shop to look up our last recorded oil change service. The repair order
stated that the</font> <font color="#000000">oil was changed on March 30,
1999 at 37,337 miles. I went back to check the odometer on the vehicle
to find that the car now had 65,721 miles. I asked the driver if it was
possible that the car had been serviced elsewhere since March of 99. He did
not think so and seemed surprised at where this little investigation of mine
was headed. The final evidence reared its head when I laid down under the
car to take a look at the oil filter. Sure enough, it was our brand
and it looked like it was more than a year old. I got up, wiped off my clothes
and looked the driver right between the eyes. My statement was fast, swift
and to the point. "Based on the fact that this engine may have been running
with the same oil for over 28,000 miles, I would say the cause is terminal
neglect." Not a word was uttered from the driver. Like an old friend
told me once before: <i>"Silence is golden."</i></font><i> </i><font
color="#000000">I told the driver that we would change the oil and fill the
base with a</font> <font color="#000000">combination of oil and a cleaning
agent then change the oil and filter</font> <font color="#000000">again. I
told him that if the planets were aligned in his favor he just</font> <font
color="#000000">may not have seriously compromised the engine. Otherwise,
I advised him engine repair would be necessary. It still amazes me that
the motoring public will have no problem remembering to purchase aftermarket
wheels, radios, and the like, yet sometimes can't remember when to change
their oil. </font> </p>
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