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<title>Sam Giammalvo's Auto Sales & Service Inc. Mark Giammalvo</title>
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<center><b><i><font color="#3333ff">Service Dealer Spotlight</font></i> </b></center>
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<p><i><font color="#000000">Mark Giammalvo specializes in driveability
diagnostics </font><font color="#000000">at his family business,
Sam Giammalvo's Auto Sales & Service, Inc. in New</font>
<font color="#000000">Bedford, MA. </font> </i>
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<i><font
color="#000000">Mark, who has been with the business for
over 20 years, is an ASE Master Technician and Parts Specialist.
He also holds the ASE L1 certification, and has an
associates degree in business</font> <font color="#000000">management.
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Mark is also a writer for Motor Age Magazine and is the past secretary of
the Alliance of Automotive Service Professionals, (AASP).</font></i>
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<center><b><font color="#000000"><font size="+2">IT WILL CHANGE THE
WAY YOU LOOK AT THINGS</font></font></b></center>
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<center><i><font color="#000000">(August, 1996 Page 84) </font></i></center>
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<font color="#000000"> There are certain events in life
that compel people to write. It is usually something of a serious nature.
Something worth documenting. Something that touches you in a special way.
Something that winds up being etched into your memory for life. This was
one of those events.</font> <font color="#000000">It all started last Thursday
morning. There I was having my morning coffee at the local restaurant where
I usually go for breakfast. Nothing unusual here. Until, in walks the son
of our head technician. After a quick hello he mentions that his dad won't
be in today. As he told me how his dad was rushed into the hospital, my
stomach turned with the seriousness of our conversation. Before we parted,
I told him to keep me abreast of the situation since the entire staff and
I would be concerned. </font><font color="#000000">Back at the shop as I
answered phones, spoke to customers and repaired cars, I couldn't help wondering
about our employee. I found that I couldn't concentrate on any of the days
problems. </font> </div>
<p align="justify"><font color="#000000"> As Thursday
evening came and went, the updates slowly trickled in from the family. The
outlook was grim. Our employee was slipping away. In the middle of a hectic
Friday afternoon came the call. I knew by the tone of the voice of the caller
on the other end. We had just lost one of the best. As I hung up the phone,
I still couldn't believe what had just happened. It all seemed so fast. In
a flash, a friend of fifteen years was gone.</font> <font
color="#000000">After regaining my composure, I informed my father and brother.
We immediately stopped all work in the dealership and gathered all the employees
together for the announcement. They knew before the words left our lips. Holding
back the emotion in front of the crew was the hardest part for us. As employers,
we constantly have to show a certain strength and positive attitude. That
was never harder to do than now. As I looked down, my eyes focused on one
of the wheels on a mechanics work cart. I started to think about how our
friend kept so many customers <i>"wheels rolling" </i>throughout all the
years. There was no one that had helped more people than him.</font>
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<div align="justify"><font color="#000000"> That evening
I was reading a piece of literature from the tourist department of Vermont.
I noticed Vermont's advertising slogan: <i>"It will change the way you look
at things."</i> I couldn't think of anything more true about our friends
death. It will change the way I look at things. It will change the way I
plan my future. It will change the way I talk to a customer. It will change
the way I value my family time. It will change every aspect of my life.</font>
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