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<center><b><font color="#800040"><font size=+4>Glove Box Tips</font></font></b></center>
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<center><a href="#Choosing"><img SRC="samcar-l.gif" ALT="What to look for when choosing a repair facility..." BORDER=0 height=21 width=75></a>
<br><b><font color="#0000FF"><a href="#Choosing">Choosing The Right Repair
Shop</a></font></b></center>
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<center><a href="#How"><img SRC="samcar-l.gif" ALT="Tips on how to clearly communicate your service needs to the technician.." BORDER=0 height=21 width=75></a>
<br><b><font color="#0000FF"><a href="#How">How to Communicate for better</a></font></b>
<br><b><font color="#0000FF"><a href="#How">Automotive Service</a></font></b></center>
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<center><b><font color="#000000">Print out these helpfull tips and keep
them in your glove department.</font></b>
<p><b><font color="#000000"><font size=+1>Sam Giammalvo's Auto Sales, Inc.</font></font></b>
<br><b><font color="#000000">1476 Purchase Street</font></b>
<br><b><font color="#000000">New Bedford, MA 02740</font></b>
<br>Phone: <font color="#000000">(508) 999-3213</font></center>
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<td COLSPAN="2" WIDTH="100%" BGCOLOR="#FFFFFF"><a NAME="Choosing"></a><b><u><font color="#800040"><font size=-2>Choosing
The Right Repair Shop:</font></font></u></b>
<blockquote>
<p><font size=+0>No matter what you drive-sports car, family sedan, pick-up,
or mini-van, when You go in for repairs or service, you want the job done
right. The following advice should take much of the guesswork out of finding
a good repair establishment.</font>
<blockquote><b><font size=+1>I. Preliminaries</font></b></blockquote>
</blockquote>
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<center><b><i>Don�t just drop your vehicle off at the nearest establishment
and hope for the best. That's not </i>choosing a <i><u>that's merely
gambling.</u></i></b></center>
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<ol><font size=-1>Read your owner's manual to become familiar with your
vehicle and follow the manufacturer's suggested service schedule.</font>
<li>
<font size=-1>Start shopping for a repair facility <i>before </i>you need
one; you can make better decisions when you are not rushed or in a panic.</font></li>
<li>
<font size=-1>Ask friends and associates for their recommendations. Even
in this high-tech era, old-fashioned word-of-mouth reputation is still
valuable.</font></li>
<li>
<font size=-1>Check with your local consumer organization regarding the
reputation of the shop in question.</font></li>
<li>
<font size=-1>If possible, arrange for alternate transportation in advance
so you will not feel forced to choose a facility solely on the basis of
location.</font></li>
<br>
<p>
<br>
<br>
<br>
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<center><b><i><font size=+0>Once you choose a repair shop, start off with
a minor job; if You are pleased, trust them with more <u>complicated repairs
</u></font></i><font size=+0>later.</font></b></center>
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<b><i><font size=+1>II. At the Shop</font></i></b></ol>
<ol>
<li>
<font size=+0>Look for a neat, well-organized facility, with, vehicles
in the parking lot equal in value to your own and modern equipment in the
service bays.</font></li>
<li>
<font size=+0>Professionally run establishments will have a courteous,
helpful staff. The service writer should be willing to answer all of your
questions.</font></li>
<li>
<font size=+0>Feel free to ask for the names of a few customers. Call them.</font></li>
<li>
<font size=+0>All policies (labor rates, guarantees, methods of payment,
etc.) should be posted and/or explained to your satisfaction.</font></li>
<li>
<font size=+0>Ask if the shop customarily handles your vehicle make and
model. Some facilities specialize.</font></li>
<li>
<font size=+0>Ask if the shop usually does your</font><font size=-1> type
of repair, especially if you need major work.</font></li>
<li>
<font size=+0>Look for signs of professionalism in the customer service
area: civic and community service awards, membership in the Better Business
Bureau, AAA-Approved Auto Repair status, customer service awards.</font></li>
<li>
<font size=+0>Look for evidence of qualified technicians, such as trade
school diplomas, certificates of advanced course work, and ASE certification
- national standard of technician competence.</font></li>
</ol>
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<center><b><font color="#000000"><font size=+0>The backbone of any shop</font></font></b>
<br><b><font color="#000000"><font size=+0>is the competence of the technicians.</font></font></b></center>
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<blockquote><b><i><font size=+1>III. Follow-Up</font></i></b></blockquote>
<ol>
<li>
<i><font size=+0>Keep good records; keep all paperwork.</font></i></li>
<li>
<i><font size=+0>Reward good service with repeat business. It is mutually
beneficial to you and the shop owner to establish a relationship.</font></i></li>
<li>
<i><font size=+0>If the service was not all you expected, don't rush to
another shop. Discuss the problem with the service manager or owner. Give
the business a chance to resolve the problem. Reputable shops value customer
feedback and will make a sincere effort to keep your business.</font></i></li>
</ol>
<center><i><font size=-2> </font></i></center>
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<td COLSPAN="2" WIDTH="100%" BGCOLOR="#FFFFFF"><a NAME="How"></a><b><u><font color="#800040"><font size=-2>How
to Communicate for BETTER Automotive Service :</font></font></u></b>
<p><b><font size=+1>Today's</font></b><font size=+0> cars, light trucks,
and sport-utility vehicles are high-tech marvels with digital dashboards,
oxygen sensors, electronic computers, unibody construction, and more. They
run better, longer, and more efficiently than models of years past.</font>
<p><b><font size=+1>But</font></b><font size=+0> when it comes to repairs,
some things stay the same. Whatever type of repair facility you patronize-dealership,
service station, independent garage, specialty shop, or a national franchise-good
communications between customer and shop is vital.</font>
<center><u><font size=+0>The following tips should help you along the way:</font></u></center>
<p><i><font size=+0>Do Your homework before taking your vehicle in for
repairs or service.</font></i>
<br>
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<center><b><font color="#000000"><i>Today's technician must understand
thousands of pages of technical text. Fortunately, your required reading
is much </i>less.</font></b></center>
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<ul>
<li>
<font size=+0>Read the owner's manual to learn about the vehicle's systems
and components.</font></li>
<li>
<font size=+0>Follow the recommended service schedules. E Keep a log of
all repairs and service.</font></li>
</ul>
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<center><b><font size=+0><i>When you think about it, you know your car
better than an, else. You drive it every day an know how it feels and sounds
when everything is right. So </i>don�t <i><u>ignore </u></i>its <i><u>warning
signals.</u></i></font></b></center>
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<blockquote> </blockquote>
<ul><font size=-1>Use <i>all </i>of your senses to inspect your car frequently
Check for :</font></ul>
<blockquote>
<blockquote><b><font color="#800040"><font size=-1>Unusual sounds, odors,
drips, leaks, smoke, warning lights, gauge readings.</font></font></b>
<p><b><font color="#800040"><font size=-1>Changes in acceleration, engine
performance, gas mileage, fluid levels.</font></font></b>
<p><b><font color="#800040"><font size=-1>Worn tires, belts, hoses.</font></font></b>
<p><b><font color="#800040"><font size=-1>Problems in handling, braking,
steering, vibrations.</font></font></b></blockquote>
</blockquote>
<blockquote><b><font size=+1>Note when the problem occurs.</font></b>
<ol>
<li>
<font size=+0>Is it constant or periodic?</font></li>
<li>
<font size=+0>When the vehicle is cold or after the engine has warmed up?</font></li>
<li>
<font size=+0>At all speeds? </font></li>
<li>
<font size=+0>Only under acceleration? </font></li>
<li>
<font size=+0>During braking? </font></li>
<li>
<font size=+0>When shifting?</font></li>
<li>
<font size=+0>When did the problem first start?</font></li>
</ol>
</blockquote>
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<center><b><i><font size=+0>Professionally run repair establishments have
always recognized the importance <u>of </u></font></i><font size=+0>communications
in automotive <i><u>repairs.</u></i></font></b></center>
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<blockquote>
<center><b><i><font size=+0>Once you are at the repair establishment,</font></i></b>
<br><b><i><font size=+0>communicate your findings.</font></i></b></center>
</blockquote>
<ul>
<li>
<font size=+0>Be prepared to describe the symptoms. (In larger shops you'll
probably speak with a service writer/service manager rather than with the
technician directly.)</font></li>
<li>
<font size=+0>Carry a written list of the symptoms that you</font></li>
<li>
<font size=+0>can give to the technician or service manager.</font></li>
<li>
<font size=-1>Resist the temptation to suggest a specific course of repair</font><font size=+0>.
Just as you would with your physician, tell where it hurts and how long
it's been that way, but let the technician diagnose and recommend a remedy</font></li>
</ul>
<blockquote><font size=+0><b>Stay involved</b>... <i>Ask questions.</i></font></blockquote>
<ul>
<li>
<font size=+0>Ask as many questions as you need. Do not be embarrassed
to request lay definitions.</font></li>
<li>
<font size=+0>Don't rush the service writer or technician to make an on-the-spot
diagnosis. Ask to be called and apprised of the problem, course of action,
and costs <i>before </i>work begins.</font></li>
<li>
<font size=+0>Before you leave, be sure you understand all shop policies
regarding labor rates, guarantees, and acceptable methods of payment.</font></li>
<li>
<font size=+0>Leave a telephone number where you can be called.</font></li>
</ul>
<center><font size=-2> </font></center>
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<center>
<p><b><font color="#000000"><font size=+1>Sam Giammalvo's Auto Sales, Inc.</font></font></b>
<br><b><font color="#000000">1476 Purchase Street</font></b>
<br><b><font color="#000000">New Bedford, MA 02740</font></b>
<br>Phone: <font color="#000000">(508) 999-3213</font></center>
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