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<center><font color="#ffffff">xxxxxxx</font><img src="giamlgtbar.gif" height="13" width="172">
<br>
<a href="http://www.samscars.com/index.htm"><img src="servicetruck.gif" alt="Click here to go back to the index page..." border="0" height="207" width="435">
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<p><font color="#ffffff">xx</font>
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<td align="center" colspan="2" width="100%" height="36" background="sam.bkg"><b><font color="#000000"><font size="+2">Our Service
Department</font></font></b> <br>
<font color="#000000"><b><font size="+0">"19th Century Craftsmanship
Combined With 21st Century Technology"</font></b></font></td>
</tr>
<tr>
<td align="center" colspan="2" width="100%" height="83"><a href="http://www.samscars.com/sam-ase.htm"><img src="sam-ase.gif" alt="What ASE means to me ..." border="0" height="57" width="70" align="middle">
</a> <br>
All our service technicians are ASE certified, because <br>
finding a competent auto repair technician should not be difficult.</td>
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<tr>
<td align="center" width="50%" height="66"> <a href="http://www.samscars.com/awarcred.html"><img src="trophy.gif" alt="Check out our awards and credentials..." border="0" height="32" width="23">
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<a href="#Welcome"><b></b></a><b><a href="http://www.samscars.com/awarcred.html">Our Awards
And</a></b> <br>
<b><a href="http://www.samscars.com/awarcred.html">Credentials</a></b><br>
</td>
<td align="center" width="50%" height="66"><a href="http://www.samscars.com/mage.htm"><img src="malogo1.gif" alt="See us in Motor Age Magazine..." border="0" height="50" width="233">
</a> <br>
<b><a href="http://www.samscars.com/mage.htm" mark="" &="" glenn's="" articles="" in="" motor="" age="" magazine="">See Us In Motor
Age Magazine</a></b></td>
</tr>
<tr>
<td align="center" valign="CENTER" width="50%" height="15"><a href="http://www.samscars.com/equal.htm"><img src="samcar-l.gif" alt="How to choose an Auto Repair Shop..." border="0" height="21" width="75">
</a> <br>
<b><a href="http://www.samscars.com/equal.htm">All Automotive
Facilities are NOT created equal.</a></b></td>
<td align="center" valign="top" width="50%" height="15"><a href="http://www.samscars.com/intermit.html"><img src="samcar-l.gif" alt="What you should know about intermittent problems..." border="0" height="21" width="75">
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<b><a href="http://www.samscars.com/intermit.html">Having an
Intermittent Problem With Your Vehicle?</a></b></td>
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<td valign="top" align="center"><a href="uexpect.htm"><img src="samcar-l.gif" alt="Our Commitment To You........." border="0" height="21" width="75"></a>
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<div align="center"><b><font color="#3333ff"><a href="http://www.samscars.com/uexpect.htm">Our Commitment To You </a></font></b></div>
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<td valign="top" align="center"><a href="weexpect.htm"><img src="samcar-l.gif" alt="Your Commitment To Us........." border="0" height="21" width="75">
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<div align="center"><b><font color="#3333ff"><a href="http://www.samscars.com/weexpect.htm">Your Commitment To Us</a></font></b></div>
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<center><b><font color="#800040"><font size="+3">Welcome</font></font></b> <br>
<img src="sam-gsm.gif" alt="Glenn, Sam & Mark Giammalvo ..." height="73" width="162">
<br>
<b><font color="#800040"><font size="+2">to Our Service Department....</font></font></b></center>
<p>On
behalf of the family and staff at Giammalvo's, let us be the first to welcome
you to our renowned service and sales facility. As a resident of the surrounding
area, you are probably already aware of our stand alone reputation. We offer
a very unique <a href="our_promise.html">Promise and Philosophy</a> to our customers. <br>
</p>
<p>In our service department we combine old world craftsmanship with
new world technology. This technology allows us to offer you cutting edge
automotive service, with benefits like: <br>
</p>
<p>-<b>A Nationally Recognized Teaching/Training Service Facility:</b>
<br>Our service facility is featured in the National Service Journal: Motor Age. The editors of Motor Age have asked us<br>
to write technical articles for several issues each year. We are very proud
of that distinction and the national recognition that has come with it. We
also believe that our customers can feel even more confident in our abilities
knowing that we publish automotive service information on a national level. Click on the
Motor Age Link above to see some of our articles. <a href="http://www.samscars.com/mage.htm">See us in Motor Age.</a> </p>
<p>-<b>Technicians Certified by The National Institute of Automotive
Service Excellence (ASE):</b> <br>
(ASE) and The General Motors Training Center. In a nutshell,
these are highly respected technicians that could work almost anywhere. They
chose Giammalvo's because they want to work in a place where customers come
first. They want to work in a place where they can take the time necessary
to perform quality repairs, as opposed to "flat-rate" shops, that limit the
technicians time on each job and force him to work very fast to "beat" the
average time, leaving out necessary parts, and skipping steps in the service
procedure, in the quest to save time. </p>
<p>-<b>Alldata Service Bulletin Database</b> <br>
Provides our technicians with daily updated service information from many
manufacturers, in the form of Service Bulletins and Recall Data. These Service
Bulletins detail specific repair procedures to correct common problems on
certain models. This is considered "soft information," in that the customer
is not contacted by the manufacturer, yet a problem exists. Not all service
facilities subscribe to this database and we are proud to have it as a benefit
to our customers and technicians. </p>
<p>-<b>International Automotive Technicians Network</b> (IATN),
<br>
A group of more than 50,000 technicians that communicate together with our
technicians each day via the Internet. Through the use of this service we
are able to diagnose and repair vehicles quickly and accurately avoiding
unnecessary parts replacement. If your car develops an unusual problem that
there is no service bulletin for, we will send an E-mail to the IATN group.
More often than not, another technician in the group has seen this symptom
before. That technician will E-mail back the correction, or will go to a "chat
room" where our technicians can communicate live, and acquire more information.
</p>
<p>As a Giammalvo customer, take the opportunity of our many value
added services like: </p>
<p>-<b>Optional pick up and delivery </b>of your car to your home or
work. This is convenient when your work hours conflict with you being able
to drop off your car with us. </p>
<p>-<b>Comfortable waiting area</b> with outside telephone access,
VCR, various publications and whatever we can do to make your stay with us
more comfortable. </p>
<p>-<b>Giammalvo Quarterly </b>is<b> </b>our newsletter written and
published entirely by our staff to give you the latest insight into our
complex industry. </p>
<p>-<b>Twelve Month/Twelve Thousand Miles </b>no questions warranty
on all new parts and labor. </p>
<p>-<b>Warranty History Service</b> allows us to research the warranty
status of your vehicle to determine what, if any, warranty is remaining on
your automobile, and for how long. This is crucial to know in order to avoid
paying for the replacement of covered parts. In addition, the warranties
will usually be multi-level, with some emission parts having coverage through
eight years and 80,000 miles. Most automobile warranties are intimidating
to read and comprehend. Our staff will read through the legal terminology
to make sure your vehicle manufacturer pays for covered repairs. </p>
<p>If you have any questions or just want to discuss your vehicle's needs, feel free to give us a call.<br>
<br>
Sincerely,<br>
<br>
<br>
Sam, Glenn and Mark Giammalvo<br>
</p>
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<center><font color="#000000"><b><font size="+2">Did You Know?</font></b></font></center>
<p><font color="#000000">Did you know that we also service cars
that we did not originally sell? Because we service so many of the cars
that we sell, some people presume that if you did not purchase your car
here you can not have it serviced here. This could not be further from the
truth. We would gladly service any car regardless where it was purchased.</font></p>
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<center><font color="#000000"><b><font size="+1">Sam Giammalvo's Auto
Sales, Inc.</font></b> </font><br>
<b><font color="#000000">1476 Purchase Street</font></b> <br>
<b><font color="#000000">New Bedford, MA 02740</font></b> <br>
Phone: <font color="#000000">(508) 999-3213 </font><br><br>
<b><font color="#0000ff"><a href="mailto:[email protected]">[email protected]</a></font></b>
<br>
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