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<HTML> <HEAD> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1"> <META NAME="GENERATOR" CONTENT="Mozilla/4.04 [en] (Win95; I) [Netscape]"> <TITLE>Giammalvo Quarterly - Summer 1995</TITLE> </HEAD> <BODY BGCOLOR="#FFFFFF" BACKGROUND="sam-bkg.jpg"> <TABLE BORDER=0 WIDTH="90%" > <TR> <TD WIDTH="100%"> <CENTER><A HREF="http://www.samscars.com/sam-qtr.htm" target><IMG SRC="sam-qtr.gif" ALT="Return to 'Giammalvo Quarterly' News Letter 'Page'" BORDER=0 HEIGHT=75 WIDTH=351></A></CENTER> </TD> </TR> <TR> <TD WIDTH="100%"> <CENTER><B>A Publication of Sam Giammalvo's Auto Sales & Service</B></CENTER> </TD> </TR> <TR> <TD WIDTH="100%"> <CENTER><B>Vol. 1 No. 1 SUMMER 1995</B></CENTER> </TD> </TR> <TR> <TD WIDTH="100%"> <TABLE BORDER WIDTH="100%" BACKGROUND="paperfib.gif" bordercolordark="#FFFFFF" bordercolor="#000000" > <TR> <TD ALIGN=LEFT VALIGN=TOP WIDTH="95%"><A NAME="CONTENTS"></A><B><FONT SIZE=+2>CONTENTS</FONT><FONT FACE="Courier"><FONT SIZE=-1>:</FONT></FONT></B><IMG SRC="sam-gsm.gif" HEIGHT=86 WIDTH=162 ALIGN=RIGHT> <P><A HREF="#Air">Air-conditioning repair calls flood shop phone lines.</A> <BR><A HREF="#Japanese">Japanese seat belt manufacturer recalls belts.</A> <BR><A HREF="#Glenn">Glenn passes L1 </A> <BR><A HREF="#Technicians">Technicians take ASE exams </A> <BR><A HREF="#General">General Tire Sale</A> <BR><A HREF="#Attention">Attention owners of 1990- 1993 Volvos!</A> <BR><A HREF="#Pagers">Pagers available for service customers </A> <BR><A HREF="#Follow">Follow-up phone calls are a success! </A> <BR><A HREF="#Is">Is your windshield cracked or chipped ? </A> <BR><B><FONT SIZE=+1><A HREF="#Tell">Tell us what you think </A></FONT></B> <BR> <HR size="3" color="#800000"> <P><B><FONT SIZE=+0>Our E-mail Address: <A HREF="mailto:[email protected]">[email protected]</A></FONT></B> <P><FONT SIZE=+0>Our Phone Number Is <FONT COLOR="#FF0080">508-999-3213</FONT></FONT></TD> </TR> <TR> <TD VALIGN=TOP WIDTH="100%" bordercolor="#800000" bordercolorlight="#FF0000" bordercolordark="#800000"> <CENTER><A NAME="Air"></A><B><FONT SIZE=+2>Air-conditioning repair calls </FONT></B></CENTER> <CENTER><B><FONT SIZE=+2>flood shop phone lines.</FONT></B></CENTER> <P>During the past few very hot days here in the city we were recently flooded with phone calls regarding air-conditioning repairs. We are handling calls on a first come first serve basis. We also recently purchased a third piece of air-conditioning recovery equipment to allow us to service late model automobiles equipped with the new style Freon known as R134A. </TD> </TR> <TR> <TD VALIGN=TOP WIDTH="100%" bordercolor="#800000" bordercolorlight="#FF0000" bordercolordark="#800000"> <CENTER><A NAME="Japanese"></A><B><FONT SIZE=+2>Japanese seat belt manufacturer </FONT></B></CENTER> <CENTER><B><FONT SIZE=+2>recalls belts.</FONT></B></CENTER> <P>As you may have read in the local news, a Japanese seat belt manufacturer has recalled millions of seat belts on cars nationwide. We have been receiving many calls from people wanting to know if their car is going to be involved in the recall. As with all recalls, the public is notified first before dealership personnel. As of this printing we do not know which cars will be involved. If your car is involved, the auto manufacturer will notify you by mail within the next 3-6 months. </TD> </TR> <TR> <TD VALIGN=TOP WIDTH="100%" bordercolor="#800000" bordercolorlight="#FF0000" bordercolordark="#800000"> <CENTER><IMG SRC="sam-glen.gif" ALT="Glenn Giammalvo" HEIGHT=98 WIDTH=70 ALIGN=LEFT><A NAME="Glenn"></A><B><FONT SIZE=+2>Glenn passes L1 </FONT></B></CENTER> <P>Recently Glenn Giammalvo passed an extremely difficult test known in the automotive industry as L1. This comprehensive test is supplied by ASE, The National Institute of Automotive Service Excellence. The test checks the technicians approach to solving tough driveability problems on modern computerized cars with 1-21 on board computer systems. This test is so difficult that ASE is reporting that more than 70% of technicians fail. Glenn passed this test on the first try. Hats off to Glenn! </TD> </TR> <TR> <TD VALIGN=TOP WIDTH="100%" bordercolor="#800000" bordercolorlight="#FF0000" bordercolordark="#800000"> <CENTER><A NAME="Technicians"></A><B><FONT SIZE=+2>Technicians take ASE exams </FONT></B></CENTER> <P>Recently, Mark Giammalvo, Larry Rivard, and Mike DaCosta were tested by ASE in several automotive areas. We should have their results shortly. <P>Good luck to them all! </TD> </TR> <TR> <TD VALIGN=TOP WIDTH="100%" bordercolor="#800000" bordercolorlight="#FF0000" bordercolordark="#800000"> <CENTER><A NAME="General"></A><B><FONT SIZE=+2>General Tire Sale</FONT></B></CENTER> <P>We are currently involved in a General Tire Promotion. Several different types of General Tires will be on sale this month. Please feel free to call Mark or Rosie for prices. </TD> </TR> <TR> <TD VALIGN=TOP WIDTH="100%" bordercolor="#800000" bordercolorlight="#FF0000" bordercolordark="#800000"> <CENTER><A NAME="Attention"></A><B><FONT SIZE=+2>Attention owners of </FONT></B></CENTER> <CENTER><B><FONT SIZE=+2>1990- 1993 Volvos!</FONT></B></CENTER> <P>Volvo has recently announced a recall on 1990-1993, 200,700, and 900 series. This recall will not require a visit to your Volvo dealer, however, Volvo wants to make sure you receive an important letter in the mail which you should place in your owner's manual. The letter states: <CENTER></CENTER> <CENTER>...Warning! If your car has been</CENTER> <CENTER>subjected to flood conditions (e.g.,</CENTER> <CENTER>soaked carpeting/standing water on</CENTER> <CENTER>the floor of the vehicle) or if your</CENTER> <CENTER>car has become flood damaged in</CENTER> <CENTER>any way, do not attempt to start the</CENTER> <CENTER>vehicle or put the key in the ignition</CENTER> <CENTER>before disconnecting the battery.</CENTER> <CENTER>This may cause airbag deployment</CENTER> <CENTER>which could result in serious</CENTER> <CENTER>personal injury... </CENTER> <P>If you would like a copy of the letter for your owners manual you may call Volvo customer service at 1-800-458-1552, or ask Mark to make you a copy.</TD> </TR> <TR> <TD VALIGN=TOP WIDTH="100%" bordercolor="#800000" bordercolorlight="#FF0000" bordercolordark="#800000"> <CENTER><A NAME="Pagers"></A><B><FONT SIZE=+2>Pagers available for service customers </FONT></B></CENTER> <P>If you are planning to leave your car with us for service and are not going to be near a phone where we can reach you, feel free to ask us for a pager. This way if you need an estimate, we can contact you as soon as we have the estimate totaled, and if you decide to go ahead with the repair, we can fix the car the same day. Also, if we find an item on your car that needs attention, we can advise you immediately so you can decide if you want us to resolve the concern while your car is already here. </TD> </TR> <TR> <TD VALIGN=TOP WIDTH="100%" bordercolor="#800000" bordercolorlight="#FF0000" bordercolordark="#800000"> <CENTER><A NAME="Follow"></A><B><FONT SIZE=+2>Follow-up phone calls are a success! </FONT></B></CENTER> <P>We have had a lot of great input from our customers regarding the follow-up phone call. As you probably already know, Mark is calling all customers within 3-5 days of a service visit to make sure all the customers service concerns were resolved and to make sure each customer was satisfied. If Mark is unable to reach you, he will send you a post card referring to your service visit with us. If you prefer not to receive a follow-up call, let us know so we can note your customer file. </TD> </TR> <TR> <TD VALIGN=TOP WIDTH="100%" bordercolor="#800000" bordercolorlight="#FF0000" bordercolordark="#800000"> <CENTER><A NAME="Is"></A><B><FONT SIZE=+2>Is your windshield cracked or chipped ? </FONT></B></CENTER> <P>If your windshield has a "star" break or is cracked, fear not, we now do insurance authorized windshield replacements on the premises. Also, remember, if you have insurance in MA, their is no deductible to have glass replaced, so the whole job will cost you $0. Please call Mark if you have any questions about glass replacement. </TD> </TR> <TR> <TD VALIGN=TOP WIDTH="100%" bordercolor="#800000" bordercolorlight="#FF0000" bordercolordark="#800000"> <CENTER><A NAME="Tell"></A><B><FONT SIZE=+2>Tell us what you think </FONT></B></CENTER> <P>Let us know what you think about our first newsletter. We think it provides informative information to the most important people in our business, You, our valued customers. Here at Giammalvo's we like to offer our customers as many, value added services, as possible. Like our pagers, follow -up phone calls, etc. If their is something that we currently do not due, yet you would like, give us a call or drop us a note on it. We will give all customers input consideration. <CENTER></CENTER> <CENTER><B><FONT SIZE=-1>Our E-mail Address: <A HREF="mailto:[email protected]">[email protected]</A></FONT></B></CENTER> </TD> </TR> <TR> <TD VALIGN=TOP WIDTH="100%" bordercolor="#800000" bordercolorlight="#FF0000" bordercolordark="#800000"> <CENTER><B><FONT COLOR="#800040">Thanks again for your business.</FONT></B></CENTER> <CENTER></CENTER> <CENTER><B><FONT COLOR="#800040">Please drive safely.</FONT></B></CENTER> </TD> </TR> <TR> <TD VALIGN=TOP WIDTH="100%" HEIGHT="22" BGCOLOR="#C0C0C0" bordercolor="#800000" bordercolorlight="#FF0000" bordercolordark="#800000"> <CENTER><B><FONT FACE="Courier New"><FONT SIZE=+1><A HREF="#CONTENTS">Return to "Top of Page"</A></FONT></FONT></B></CENTER> </TD> </TR> </TABLE> </TD> </TR> <TR> <TD WIDTH="100%"> <CENTER> </CENTER> <CENTER></CENTER> <CENTER><B><FONT COLOR="#800000"><FONT SIZE=+1>Sam Giammalvo's Auto Sales, Inc.</FONT></FONT></B></CENTER> <CENTER><B><FONT COLOR="#000000">1476 Purchase Street</FONT></B></CENTER> <CENTER><B><FONT COLOR="#000000">New Bedford, MA 02740</FONT></B></CENTER> <CENTER>Phone: <B><FONT COLOR="#FF0080">(508) 999-3213</FONT></B></CENTER> <CENTER>FAX: (508) 999-1343</CENTER> <CENTER>e-mail: <B><FONT COLOR="#0000FF"><A HREF="mailto:[email protected]">[email protected]</A></FONT></B></CENTER> <CENTER></CENTER> <CENTER><A HREF="http://www.samscars.com/index.htm" target="_top"><IMG SRC="sam-home.gif" ALT="Return to Sam Giammalvo's "Home Page"" BORDER=0 HEIGHT=40 WIDTH=104 ALIGN=CENTER></A></CENTER> </TD> </TR> </TABLE> </BODY> </HTML>