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<title>And you thought purchasing a new car would save you from car trouble
Mark Giammalvo</title>
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<center><big><big><b><i><font color="#3333ff">Giammalvo Files</font></i></b></big></big></center>
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<p><i><font color="#000000"></font></i></p>
<p><i><font color="#000000">Mark Giammalvo specializes in driveability
diagnostics </font><font color="#000000">at his family business,
Sam Giammalvo's Auto Sales & Service, Inc. in New</font>
<font color="#000000">Bedford, MA. </font> </i>
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<i><font
color="#000000">Mark, who has been with the business for
over 20 years, is an ASE Master Technician and Parts Specialist.
He also holds the ASE L1 certification, and has an
associates degree in business</font> <font color="#000000">management.
<br>
Mark is also a writer for Motor Age Magazine and is the past secretary of
the Alliance of Automotive Service Professionals, (AASP).</font></i>
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<small><b><big><big><big>AND YOU THOUGHT PURCHASING A NEW CAR WOULD
SAVE YOU FROM CAR TROUBLE.</big></big></big></b></small>
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<p><small><i><font color="#000000">(Printed in the Journal of The Alliance
of Automotive Service Providers, AASP) </font></i></small></p>
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<div align="justify">If you have a fairly new vehicle, you may be under
the impression that your car is less likely to break down. I hate to be
the bearer of bad news but you'd better think again. As a Master Automotive
Technician and 16 year veteran of the automotive repair industry, I have
noticed that our modern day automobiles are getting both better and worse.
<br>
<br>
Like many other automotive technicians, I am now attending
more than 90 hours a year of technical training in order to keep up with
the ever changing technology on new models that the automobile manufacturers
are bombarding us with annually. In addition to that training, there are also
classes to attend so that we know how to properly use our shops electronic
diagnostic equipment. All this training and technology is great, however,
it won't help to diagnose a vehicle with an intermittent problem, if the
problem is not present during testing.<br>
<br>
A little background: We see less and less mechanical
failures today. Engines and transmissions are lasting longer than ever.
The large amount of failures we see on today's vehicles are electronic.
Namely the sensors, wiring and computers. I use the plural, computers, since
most vehicles today have anywhere from one to eight. We refer to all this
electronic gear as "transparent technology" because the majority of the
motoring public is unaware of all these components hidden in their vehicles.
After all, it isn't visible without disassembling a portion of the car,
so, out of sight out of mind. Although the average vehicle can keep running
if some of the onboard electronics fail, there is still a large majority
of electronics that, upon failing, will render the vehicle inoperative. For
the past several years now we've been seeing a pattern of intermittent electronic
failures. In plain English, it's when a car suddenly quits running, then
five minutes later, can easily be restarted, then runs fine for the next
day, week, or year. When your car develops an intermittent electronic problem
like this, you and your automotive technician are in for a new lesson in
patience. If the problem lasts long enough for us to complete our diagnostic
testing, we can find the faulty component, sensor, wire etc. However, if
the problem disappears and corrects itself before or during testing, all
the training and diagnostic equipment in the world isn't going to find or
fix anything. The reason is that, the problem, let's say for example a circuit
board that has a small crack cutting through the electronic circuitry, has
corrected itself by the vehicles vibration or by contraction and expansion
from temperature change. The crack is still there, but contraction has reduced
the cracks gap enough that the component can now work normally again. If
you test something that's working normally, the test results will not find
a problem, since at that moment, the problem is gone. This is actually a
common occurrence with faulty sensors, circuit boards, and wiring. Remember,
the electronics in an automobile are subject to a high degree of vibration
and temperature variation. <br>
I'll bet if you slapped four wheels on your TV or VCR, sent it down a
few bumpy streets, and put it through hot and cold temperatures, it wouldn't
last a week. That being said, how can we expect the electronics in an automotive
environment to perform flawlessly for the life of the car? <br>
<br>
More and more often, cars are being towed in that quit
while running, leaving the owner stranded somewhere. Many times, right after
the tow truck drops off the car, I hop in, turn the key, and the car starts
immediately A subsequent test drive reveals a well running car with no problems.
Connecting our diagnostic equipment to the vehicle's computers reveals the
message: "no codes present, no faults present in memory." A visual
under hood inspection of the vehicle's visible electronics does not reveal
any obvious problems. At this point we will look up any service bulletins
that apply to this model vehicle. If none are found to address this type of
problem we take a second test drive. If the car is found to still run fine,
I know I most likely have the dreaded intermittent problem. I call the customer
and advise them to pick up the car. I total the customer's invoice and write:
"unable to duplicate fault condition, no problems found, the vehicle will
have to be symptomatic in order to diagnose." <br>
<br>
The old saying used to be: If the cars not broken don't
fix it. The new paradigm is: You can't fix a car that's not broken. This
has got to be one of the hardest things for an automotive technician to explain
to the customer. Sometimes the customer will respond with: "So you don't
know how to fix it?" or "How come you can't figure out what's wrong?" When
this happens, the technician is left looking like a dummy. In reality, he
has been handed a car that is running well and is supposed to find something
wrong. Sometimes a technician will replace a part that could cause an intermittent
problem in an honest attempt to repair the car. The problem is, there are
just too many parts on today's cars that could fail intermittently. If a
technician does replace a part on a hunch, he faces the embarrassing possibility
of the customer breaking down again. If that happens the customer is even
more upset because they paid for a repair and the car has been found to be
symptomatic once again. Now the customer definitely does not want to pay a
second time to diagnose the same problem. This is why most technicians today
would rather only recommend replacing a part if they can actually prove it's
failure through testing. Strangely enough, people will tolerate a "come back"
situation like this more in the medical industry. Case in point: You complain
of pain and seek out a doctor. The doctor recommends some testing, some x-rays
and the like. After the test results are in you are given a prescription.
You, (or your insurer), pay your bill and you leave. A week later you are
still experiencing the pain. The doctor recommends more testing. Now you are
given a different prescription. You pay again. A week later the pain is still
present. The doctor may recommend a more invasive procedure like exploratory
surgery to gather more test data. You pay again. <br>
<br>
It's actually not the motorist's fault that they don't
understand. The motoring public is more familiar with the simple problem
of a part on their vehicle failing permanently than the frustration of a car
that has a part fail intermittently. <br>
<br>
Although I make my living diagnosing and repairing
cars, I never wish car trouble on anyone. But if you do have a car problem,
I just hope it's not an intermittent.<br>
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