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<!DOCTYPE html PUBLIC "-//w3c//dtd html 4.0 transitional//en"><html><head> <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"> <meta name="Author" content="MARK GIAMMALVO"> <meta name="GENERATOR" content="Mozilla/4.8 [en] (Windows NT 5.0; U) [Netscape]"><title>Sam Giammalvo's Auto Sales & Service Inc. -Frequently Asked Questions</title></head> <body text="#000000" bgcolor="#ffffff" link="#0000ee" vlink="#551a8b" alink="#ff0000"> <br><table border="0" cols="1" width="100%" bgcolor="#ffffff"> <caption><br> </caption><tbody> </tbody> <tbody><tr> <td> <center><img src="sam-logo.gif" alt="Return To The Auto Inventory Page...." border="0" height="71" width="351"> <br><b><font size="+3">Frequently Asked Questions</font></b></center> </td> </tr> </tbody></table> <br> <br> <br><table border="0" cellpadding="20" cols="2" width="100%" bgcolor="#ffffff"> <caption><br> </caption><tbody> </tbody> <tbody><tr> <td align="center" valign="top" width="20%"><img src="Mar25_03.jpg" height="200" width="266"> <br><i>The duplicate inspection:</i> <br><i>Inspecting the finish on a car that has just arrived. </i> <br> <br> <br> <br> <br> <p><img src="Mar25_01.jpg" height="200" width="266"> <br><i>The anti-theft label on the right front fender. </i> <br> <br> <br> <br> <br> <br> <br> <br> </p><p><img src="Mar25_02.jpg" height="200" width="266"> <br><i>The anti-theft label on the left rear door. </i> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> </p><p><img src="Mar26_03.jpg" height="200" width="266"> <br><i>The service bay:</i> <br><i>Beginning the 157 Point Inspection:</i> <br><i>Inspecting a front brake rotor for proper thickness with a micrometer</i>. <br> <br> <br> <br> </p><p><img src="Mar25_05.jpg" height="250" width="187"> <br><i>The reconditioning bay:</i> <br><i>Buffing the car with an orbital buffer.</i> <br> <br> <br> <br> <br> </p><p><img src="Mar26_02.jpg" height="200" width="266"> <br><i>The Detail Bay: Cleaning a wheel opening molding.</i> <br> <br> <br> <br> </p><p><img src="Mar25_04.jpg" height="200" width="266"> <br><i>Applying a fresh coat of wax by hand.</i> <br> <br> <br> <br> </p><p><img src="Mar25_06.jpg" height="250" width="247"> <br><i>Cleaning an inside door panel.</i> <br> </p></td> <td valign="top"> <center><b><font size="+2">Where do we find cars in such good condition?</font></b></center> <p><font color="#000000">Since the average age of most automobiles in Massachusetts is over 9 years old, few of the cars we purchase are from within the state. Most of our cars come from adjacent up-scale, high income areas of surrounding New England states where owners often trade in their cars every 1-3 years. </font> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> </p><center> <p><b><font size="+2">What is the "G" Criteria? </font></b></p></center> <p><font color="#000000">We have several auto buyers, that are actively looking for cars that meet our "G" criteria. Our auto buyers know the "G" criteria means the car must be a </font>one owner, late model car, in original finish and tires. <font color="#000000">In addition, the car's overall appearance must be consistent with a car that was well cared for and maintained. Even the condition of the oil on the dipstick is an indicator of what the car's past maintenance history was like. </font> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> </p><center> <p><b><font size="+2">What happens when the car gets to our dealership?</font></b></p></center> <p><font color="#000000">The same day the car arrives at our dealership a duplicate inspection is made of the car's finish, and tires. Many of today's new cars have anti-theft labels on each body panel. These labels display the car's 17 digit serial number. If a car is damaged or repainted these labels are usually removed during the repaint. Since the labels self-destruct when removed they can never be reused. During the finish inspection we examine each anti-theft label to make sure it is present and matches the serial number of the car. If one or more of these labels is missing, the vehicles finish is inspected a third time with an additional technician present to provide a second opinion. If the conclusion of this third inspection reveals that the car has been damaged, the car is returned to the buyer since it does not meet the "G" criteria. </font> </p><p><font color="#000000">Next, a <a href="http://www.samscars.com/carfax.htm">CarFax Report</a> is run on the vehicle to investigate the car's past history. </font> </p><p><font color="#000000">Then the car is test driven for any abnormal conditions like pulling, vibrating, excessive noise, etc. Upon return from the test drive, all the accessories, down to every single light bulb, are checked for operation. If an item is found that does not function correctly, the car's repair order is noted accordingly and a technician corrects that item in the service bay. </font> <br> <br> <br> <br> <br> </p><center> <p><b><font size="+2">What happens in the Service Bay?</font></b></p></center> <p> <font color="#000000">Once the car is in the service bay, one of the technicians will perform <a href="http://www.samscars.com/pointck.htm">The Giammalvo 157 Point Quality Assurance Inspection.</a> When the inspection is done, and any needed repairs are completed, the car is sent to the reconditioning bay. </font> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> </p><center> <p><b><font size="+2">What happens in the Reconditioning Bay?</font></b></p></center> <p><font color="#000000">In the reconditioning bay the car goes through several steps. First the car is washed to clean the finish. Then the car is buffed with orbital polishers. Next a fresh coat of wax is applied by hand. The interior of the car is thoroughly vacuumed then cleaned with shampoo. All plastic and vinyl surfaces are treated with protective coatings. The trunk is cleaned and the spare tire, jack, and tool kit are inspected. </font> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> </p><center> <p><b><font size="+2">What happens in the Detail Bay?</font></b></p></center> <p><font color="#000000">The car then goes to its final phase, the detail bay. On the detail bay the car is raised on a lift again and all the lower rocker panels and wheel opening moldings are cleaned of road tar with special cleaners. All the moldings, name plates and body panel openings are cleaned of excess wax with a detail brush. The tires are inspected, rotated and balanced. Any questionable tires are replaced. Any small chips in the cars finish are touched up with the factory color. </font> </p><p><font color="#000000">The car is then finally placed on our lot for sale. </font> </p><p><font color="#000000">All and all it's a lot of work, but then again, this concentrated effort makes the difference between other dealer's cars and a Giammalvo Car. </font> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> </p><center> <p><img src="sam-logo.gif" alt="Return To The Auto Inventory Page...." border="0" height="71" width="351"></p></center> <p><br> <br> </p><p> </p></td> </tr> </tbody></table> <br> </body></html>