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<a href="feedback.htm"><font face="Albertus Medium">Fill out the feedback form so we can
send you some additional information.</font></a></p>
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<td><font face="Albertus Medium">From a keynote address to a one or two hour presentation,
or a one or two day workshop/activity to a full two week program, <em>21st century
leadership</em> can fill your needs. Below are some of the presentations we have done in
the past and can tailor to your criterion in the future.</font><p><font face="Albertus Medium">Tell us what you have in mind and we will do our best to provide
you with a session or sessions that meet the definition of learning, an observable change
in behavior. Our philosophy is that the true measure of learning is your performance
the next time you have an opportunity to demonstrate the skill or knowledge, not the last.</font></td>
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<td><font face="Albertus Medium">With regard to services, the key word in our vocabulary is
"custom." Custom design of educational offerings is critical to the success of
your programs. In education the critical success factor is meshing objectives with the
target audience and we provide that linkage for your requirements. </font><p><font face="Albertus Medium">You need to tell us who and how many will be at the session, what
the time frames are, and what you want them to learn.</font></td>
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<td><font face="Albertus Medium">We will put together an exciting professional program,
and remember the smaller the group the greater the interactivity!</font><p align="center"><a href="feedback.htm"><font face="Albertus Medium">Fill out the feedback form so we can send
you some additional information.</font></a></p>
<p><font face="Albertus Medium">We also use the latest in </font><font color="#FF0000" face="Albertus Medium">computer generated graphics and presentation techniques</font><font face="Albertus Medium">. Gone are the days of slides and overheads. Bright colorful
graphics, sound, and video enhance the learning environment, and provide even more of a
reason for those in attendance to say, "...that was great, we need to bring them
back!" And then there is practical application. Lot's of
practice is our standard.</font></p>
<p align="center"><font color="#FF0000" face="Albertus Medium"><strong>
<img src="images/new2.gif" width="60" height="25"> EMOTIONAL INTELLIGENCE ASSESSMENT AND
COACHING</strong></font></p>
<p><font face="Albertus Medium">We are certified to administer and coach on
the results of, the Bar-On EQ-i</font>� <font face="Albertus Medium">
instrument. This is better than IQ and we believe it sure beats Meyers
- Briggs or any other personal effectiveness improvement instrument.
There is a special page devoted to information and some free downloads about
the EQ assessment and coaching. <a target="_blank" href="eq.htm">Just
click here for the information.</a></font></p>
<p align="center"><font color="#FF0000" face="Albertus Medium"><strong> WEB PAGE DEVELOPMENT</strong></font></p>
<p><font face="Albertus Medium">And speaking of computers, we now do web page development
and consultation and only charge $100/hour, billed in 1/2 hour increments. We did this
home page and have several others in the work. Send <a href="mailto:[email protected]">E-Mail</a>
to request further information. Our complete facilities also allow us to scan your
pictures and publish them as well. This fits nicely into our mission statement "...</font><font size="3" face="Albertus Medium">We will increase their leadership’s capability
through the application of the best methodologies and techniques in adult education and
practice..."</font></p>
<p><font size="3" face="Albertus Medium">Increasing your ability to communicate through
cyberspace is certainly enhancing your effectiveness!</font></td>
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<td><p align="center"><font color="#FF0000" size="4" face="Albertus Medium"><strong>Leadership/Management/Personal
& Professional Growth </strong></font></td>
</tr>
<tr>
<td><p align="center"> </p>
<p align="center"><font size="4" face="Albertus Medium" color="#408080">
<strong>EMOTIONAL INTELLIGENCE</strong></font><font color="#FF0000" face="Albertus Medium"><strong><img src="images/new2.gif" width="60" height="25"></strong></font></p>
<p align="left"><font size="2" face="Albertus Medium">Emotional
Intelligence (EQ) is a measure of one's "street smarts" or "social radar."
How we see things, of course, differs from person to person, depending
upon each person's mindset and perspectives; but the ability to read
social cues and then to respond to them in a way that demonstrates an
understanding of others' perspectives is what emotional intelligence is
about. This ability is not a measure of aptitude, achievement, or
cognitive intelligence, although effective emotional intelligence
functioning can be predictive of these. Tellingly, emotional intelligence
seems to be twice as good a predictor of success in life as IQ. Our
presentations on EQ range from an overview to an in-depth look and
explanation of the components and improvement plans. Another
presentation currently offered is the relationship of EQ components to
several leadership styles.</font></p>
<p align="center"><font color="#FF0000" face="Albertus Medium"><strong>
<img src="images/new2.gif" width="60" height="25"></strong></font><font size="4" face="Albertus Medium" color="#408080"><strong>COACHING
FOR SUCCESS</strong></font></p>
<p align="left"><font face="Albertus Medium" size="2">This program is a
four hour training program that blends classroom instruction with
practical application that will improve your coaching skills.
Addressed in this training will be the following objectives:</font></p>
<blockquote>
<p class="MsoNormal"><font size="2" face="Albertus Medium">Those who
work their way through the Coaching/Helping Hand training program will
be able to:<br>
� Understand the purpose of coaching and how it differs from
training.<br>
� Recognize and answer common misconceptions about coaching.<br>
� Apply a systematic, five step approach to coaching:</font></p>
<blockquote>
<blockquote>
<p class="MsoNormal"><font size="2" face="Albertus Medium">-
Set the goals<br>
- Promote discovery<br>
- Set the parameters<br>
- Authorize and empower<br>
- Recap</font></p>
</blockquote>
</blockquote>
<p class="MsoNormal"><font size="2" face="Albertus Medium">� Devise
an action plan to improve their coaching skills.</font></p>
<p class="MsoNormal"> </p>
</blockquote>
<p align="center"><font size="4" face="Albertus Medium" color="#408080">
<strong>COUNSELING</strong></font><font color="#FF0000" face="Albertus Medium"><strong><img src="images/new2.gif" width="60" height="25"></strong></font></p>
<p class="MsoNormal"><font size="2" face="Albertus Medium">Counseling is a
critical skill required of supervisors. This 4 hour program will
discuss the various components of the counseling interview as well as
provide opportunities for practice of these skills. Through the uses
of classroom instruction and practical application those who work their
way through the Counseling/Can You Spare a Moment training program will:</font></p>
<blockquote>
<p class="MsoNormal"><font size="2" face="Albertus Medium">�
Understand what counseling is, and its value to the individual and the
organization<br>
� Know how to recognize personal problems in their subordinates
that may be resolved through counseling<br>
� Understand the strengths and weaknesses of their own
counseling style<br>
� Learn specific techniques, including how to:</font></p>
<blockquote>
<blockquote>
<p class="MsoNormal"><font size="2" face="Albertus Medium">- set
up a counseling interview<br>
- encourage people to talk<br>
- help people to think things through<br>
- help people to find their own solutions</font></p>
<p class="MsoNormal"> </p>
<p align="center"><font color="#FF0000" face="Albertus Medium"><strong>
<img src="images/new2.gif" width="60" height="25"> </strong></font>
<font size="4" face="Albertus Medium" color="#408080"><strong>
Performance Matters: The Importance of Praise</strong></font></p>
</blockquote>
</blockquote>
</blockquote>
<p align="left"><font size="2" face="Albertus Medium">Aim: To ensure
that managers understand how to use praise to make their staff realize that
their efforts are appreciated.<br>
<br>
The Video: At the top of the list of why people think of leaving their
jobs is the fact that they feel they aren�t appreciated enough.</font></p>
<p align="left"><font size="2" face="Albertus Medium">This new program makes
the point that giving praise where it�s due is a management tool that�s
powerful, cheap and easy to use. It can bring amazing results in terms of
increasing the quality and quantity of the output of the people who work for
them, providing it is correctly applied.</font></p>
<p align="left"><font size="2" face="Albertus Medium">A department with a
high staff turnover is in danger of losing another member: the individual
displayed initiative and commitment in helping a customer, yet their manager
could only criticize the unauthorized expense of a taxi fare.</font></p>
<p align="left"><font size="2" face="Albertus Medium">The employee�s
attitude changes with renewed enthusiasm when the manager shows interest and
appreciation in a job well done. Among the rules learnt are that it�s
important to let people know why they are being praised, make sure that the
effect isn�t ruined by a sting-in-the-tail remark, and to pass on praise
from customers or superiors. </font></p>
<p align="left"><font size="2" face="Albertus Medium">Features and
Applications:</font></p>
<ul>
<li><font size="2" face="Albertus Medium">Addresses the reasons why
managers don�t praise. </font></li>
<li><font size="2" face="Albertus Medium">Shows the value of adding praise
to the corporate culture. </font></li>
<li><font size="2" face="Albertus Medium">Makes managers aware that it�s
important to seek opportunities to praise staff. </font></li>
<li><font size="2" face="Albertus Medium">Provides six easily-remembered
rules for praising staff correctly. </font></li>
<li>
<p align="left"><font size="2" face="Albertus Medium">Proves that praising
is not a natural gift but a learnable skill.</font></li>
</ul>
<p align="left"> </p>
<blockquote>
<blockquote>
<blockquote>
<p align="center"><font color="#FF0000" face="Albertus Medium"><strong>
<img src="images/new2.gif" width="60" height="25"> </strong></font>
<font size="4" face="Albertus Medium" color="#408080"><strong>
Performance Matters: The Need For Constructive <a name="Criticism">
Criticism</a> </strong></font></p>
</blockquote>
</blockquote>
</blockquote>
<p align="left"><font size="2" face="Albertus Medium">Aim: To enable
managers to employ criticism as a means of preventing the recurrence of
mistakes and improving staff performance. </font></p>
<p align="left"><font size="2" face="Albertus Medium">The Video:
Nobody enjoys being criticized, which is why few managers relish the
prospect of criticizing their staff�yet is has to be done. Everyone makes
mistakes, but no one can be allowed to go on making the same mistake. And
yet, people shouldn�t have to wait until an appraisal to discover they have
done something wrong. </font></p>
<p align="left"><font size="2" face="Albertus Medium">The video is set in
the offices of a district council, where an oversight in preparing for a
meeting leads to the rejection of a sensitive planning application. The
planning officer concerned shrinks from confronting an otherwise efficient
assistant until a stern memo from the chief executive forces a rethink. </font></p>
<p align="left"><font size="2" face="Albertus Medium">But rather than
establishing what had happened and taking action to put it right, the
officer makes a series of clumsy attempts to discipline the
assistant�including a telling off in front of junior colleagues, failing to
agree what had gone wrong and criticizing them personally rather than what
they had done. </font></p>
<p align="left"><font size="2" face="Albertus Medium">Learning how to handle
the situation correctly means understanding how the problem arose, and the
assistant is able to suggest a means of avoiding such mistakes in the
future. </font></p>
<p align="left"><font size="2" face="Albertus Medium">Features and
Applications:</font></p>
<ul>
<li><font size="2" face="Albertus Medium">Helps managers understand that
criticism is an essential part of a manager�s responsibilities. </font>
</li>
<li><font size="2" face="Albertus Medium">Shows why people should only be
criticized for what they�ve done, not what they are. </font></li>
<li><font size="2" face="Albertus Medium">Emphasizes how criticism done
badly can make things worse. </font></li>
<li>
<p align="left"><font size="2" face="Albertus Medium">Lays down seven
rules for ensuring that criticism is conducted effectively and without
acrimony.</font></li>
</ul>
<blockquote>
<blockquote>
<blockquote>
<p class="MsoNormal"> </p>
</blockquote>
</blockquote>
</blockquote>
<p align="center"><font size="4" face="Albertus Medium" color="#408080"><strong>MARS
and VENUS ON THE JOB</strong></font></p>
<p><font size="2" face="Albertus Medium">This presentation is put on by
Bruce and Beth. It is a humorous look at the relationships between
men and women on the job. This topic deals with the myths and
realities of relationships men and women have. We look at the
physiological and psychological differences and the similarities.
All of the issues addressed in this presentation are discussed with regard
to improving relations and accepting and in fact celebrating diversity,
and the impact on our ultimate goals of serving the public.</font></p>
<p><font size="2" face="Albertus Medium">(One to three hours) - Big Room
Presentation utilizing Videos and PowerPoint</font></p>
<p align="center"><font color="#408080"><strong><font size="4" face="Albertus Medium">INCREASING
TEAM EFFECTIVENESS: </font><font size="3" face="Albertus Medium">Enhanced Roles and Cool
Tools</font></strong></font></p>
<p><font size="2" face="Albertus Medium">Summary description for the program: Attendees
will be given an opportunity to apply several Team Tools during this session. The Team
Development Process will be addressed, and the students will receive several suggestions
to become more effective team members and leaders. Each exercise will build to a Consensus
exercise that will culminate the session. The presentation will be multimedia and
emphasize "active learning."</font></p>
<p><font size="2" face="Albertus Medium">Learning Objectives: As a result of this session,
participants will be better able to understand the impact of Supervisor, Team Leader, and
Team Members on Team Effectiveness. Students will be given an overview of the Team
Development process and impediments to team effectiveness. The students will discuss and
apply the following Team Tools for identifying and solving problems: Brainstorming,
Multi-voting, Selection Grid, Problem Statement, Flow Charting, Force Field, Fishbone and
Consensus. </font></p>
<p><font size="2" face="Albertus Medium">(Eight to sixteen hours [one to two full days]) -
Audience/needs Dependent)</font></p>
<p align="center"><font size="4" face="Albertus Medium" color="#408080"><strong>CREATIVITY:
It’s a Lot More Work Than a Working Fire!</strong></font></p>
<p><font size="2" face="Albertus Medium">Summary description for the program: Attendees
will identify reasons people are not creative, work on opening the Mental Locks that often
prevent us from getting new, fresh ideas and implementing them, and discuss paradigms and
how to think "different." The Explorer, Artist, Judge, and Warrior in each of us
will be discussed. The presentation will be multimedia and emphasize "active
learning."</font></p>
<p><font size="2" face="Albertus Medium">Learning Objectives: As a result of this session,
participants will be better able to understand the two main reasons we aren’t
creative. The students will become familiar with the concept of Mental Locks as the prime
reasons for not being creative. The students will be given multiple suggestions for
enhancing their creativity, and most importantly implementing their new ideas. </font></p>
<p><font size="2" face="Albertus Medium">(Four to eight hours) - Audience/needs Dependent)</font></p>
<p align="center"><font size="4" face="Albertus Medium" color="#408080"><strong>How Do We
Get From Covey To The Most Effective Emergency Organization?</strong></font></p>
<p><font size="2" face="Albertus Medium">Summary description for the program: This program
will compare and contrast the principles of the most popular leadership book ever written,
<u>The Seven Habits of Highly Effective People </u>, by Steven Covey, to our modern Fire and Rescue
Organizations. Common sense suggestions from over thirty years of Fire Service leadership
experiences will be offered and an in-depth suggestions for improvement of attendee’s
performance will be discussed. The presentation will be multimedia and emphasize
"active learning."</font></p>
<p><font size="2" face="Albertus Medium">As a result of this session the students will
learn the component s of "principle centered leadership" and be able to apply
them. The students will understand their personal responsibilities as will as their role
in the organization with regard to increasing effectiveness. The students will enhance
their effectiveness through a better understanding of how they obtain information and how
they process that information and make decisions. </font></p>
<p><font size="2" face="Albertus Medium">Additional training in the Covey <i>First Things
First </i>time
management program can be added as you require.</font></p>
<p><font size="2" face="Albertus Medium">(Three to twenty four hours) - Audience/needs
Dependent)</font></p>
<blockquote>
<blockquote>
<b><p ALIGN="CENTER"><font size="4" face="Albertus Medium" color="#408080">My Partner's A
Jerk</font></b></p>
</blockquote>
</blockquote>
<p><font size="2" face="Albertus Medium">We're sure this has never happened to you, but
you may have heard of others in your organization that were having "interpersonal
difficulties." This presentation will focus on how to maximize the relationships you
have with those you work (and play) with. The session will look at several
"tools" you can use to improve your personal effectiveness first and then work
on the rest of the world. Our ultimate goal is to serve those in need as best we can. To
do that we need to strive for the most teamwork possible, but it all starts with us
personally. This speaker will entertain and educate, but most of all you'll leave a better
person. You might even make your partner better!</font></p>
<p><small><font face="Albertus Medium">(One to three hour keynote or breakout session)</font></small></p>
<p align="center"><font size="4" face="Albertus Medium" color="#408080"><strong>Simulation
Based Leadership Training - I Know It’s Important To Walk The Talk, But My Feet Hurt!</strong></font></p>
<p><font size="2" face="Albertus Medium">Summary description for the program: This program
will give the students an opportunity to participate in one or more simulation based
officer/leadership training programs. The program will consist of several simulations that
will require student participation, and conclude with a self and peer evaluation of
performance. An "effective" model of performance will be provided to each
student.</font></p>
<p><font size="2" face="Albertus Medium">Learning Objectives: The students will apply the
participatory style of leadership to a wide variety of entry to mid level manager
situations. The students will grader their own performance and their peers based on an
"effective" model of performance. The students will increase their participatory
leadership skill and become more effective leaders.</font></p>
<p><font size="2" face="Albertus Medium">(Eight to Twenty Four hours [one to three full
days]) - Audience/needs Dependent)</font></p>
<p align="center"><font size="4" face="Albertus Medium" color="#408080"><strong>Leading
and Managing Change!</strong></font></p>
<p><font size="2" face="Albertus Medium">Summary description for the program: For
organizations to thrive and prosper as we prepare for the 21st century we must regard
change as a process, rather than an event. This program takes the audience through a four
step model that directly relates to the change management process. Various personal,
cultural, and political impacts on change will be examined and the students will be
challenged to apply the process on an issue developed specifically for your program.</font></p>
<p><font size="2" face="Albertus Medium">Learning Objectives: The students will learn and
apply a four step process that they will be able to use to lead and manage change. The
issue of change resilience will also be addressed and the students will participate in
several activities to evaluate and enhance their resilience abilities.</font></p>
<p><font size="2" face="Albertus Medium">(Sixteen hours [Two full days]) - Audience/needs
Dependent)</font></p>
<p align="center"><font size="4" face="Albertus Medium" color="#408080"><strong>Empowerment</strong></font></p>
<p><font size="2" face="Albertus Medium">Summary description for the program: As
organizations become more flat, with less levels of supervision, they need to know how to
effectively respond to routine and non-routine projects and maximize the utilization of
their front line workers. Empowerment is the key, but there is a science as well as an art
to using this critical technique. Two models will be taught to enhance the student's
ability to effectively empower, and several hands on activities will complement the
training. Additionally the students will have an opportunity to learn and apply the five
critical steps of the empowerment win-win process.</font></p>
<p><font size="2" face="Albertus Medium">Learning Objectives: the students will learn and
apply a two phase model for empowerment as well as a five step empowerment win-win plan.</font></p>
<p><font size="2" face="Albertus Medium">(One to eight hours) - Audience/needs Dependent)</font></p>
<blockquote>
<blockquote>
<p align="center"><font size="4" face="Albertus Medium" color="#408080"><strong>Other
Topics</strong></font></p>
</blockquote>
</blockquote>
<p><font size="2" face="Albertus Medium">Mentoring, Conflict Management, Customer Service,
Trainer Development, Subordinate Counseling, Entry Level Supervisor Training, Negotiating
"Win-Win", Project Management, Meeting Management, Motivation, Goal Setting,
Diversity, Continuous Quality Improvement, Ethics, Problem Solving, and a host of other
management and leadership topics.</font></p>
</td>
</tr>
<tr>
<td><p align="center"><a name="Clients"><font color="#FF0000" size="4" face="Albertus Medium"><strong>Clients</strong></font></a></p>
<p align="left"><font face="Albertus Medium" color="#000000" size="2">Several of the
organizations we have aided in their quest for improvement are: California
Department of Forestry, Flower Mound (TX) FD, State of Iowa EMS Association, Prince
William County (VA) FRS, the International Association of Fire Chiefs, Franklin (MA) FD,
National Fire Academy, Miami (FL) FD, Mississippi Fire Chiefs Association, South Carolina
EMS Department, Virginia EMS Office, Alabama EMS System, FDNY, Downers Grove (IL) FD,
United States Fire Administration, Union Township (OH) FD, International Association of
Fire Fighters, New Mexico EMS Coordinating Council, Jems EMS Today, Jems
C.O.D.E. Conference, Wisconsin EMS
Alliance, Northern Virginia EMS Council, Texas Association of Fire Instructors, Montana
Fire School, Virginia Department of Fire Programs, Sand Key EMS Summit,
Seminole County FD (FL), Martin County Fire Department (FL), Clark County FD
(NV), Medina (OH) EMS, Women in Fire Service, and IBM (VA).</font></p>
<p align="left"><font face="Albertus Medium" color="#000000" size="2">We have also
provided consulting and sub-contracting services to The Carley Corporation (FL),
Turner Harper Associates (MD), TriData (VA), The George
Washington University, Management Systems and Training Technology (VA), and The National Fire Academy for Course Development and special
projects.</font></p>
<p align="left"><font face="Albertus Medium" color="#000000" size="2">Please request a
name from any one of these organizations for a references as to the abilities and quality
of our presentations.</font></td>
</tr>
<tr>
<td><p align="center"><font face="Albertus Medium"><font color="#FF0000"><strong><br>
Assessment Center Training<br>
</strong>Coming second quarter 2003</font><br>
Live over the Internet, Click <a href="assessment_center_training_progr.htm">Here</a> For
Details</font></td>
</tr>
<tr>
<td><hr align="center">
</td>
</tr>
</table>
</div>
<p align="center"><font color="#FF0000" size="4" face="Albertus Medium"><strong>Clinical/Technical</strong></font></p>
<table border="0">
<tr>
<td><font size="3" face="Albertus Medium"><b>Mom & Me & Baby Makes Three</b></font></td>
</tr>
<tr>
<td><font size="3" face="Albertus Medium"><b>Beth Adams</b></font></td>
</tr>
<tr>
<td><font size="3" face="Albertus Medium">This session is designed to provide a detailed
review of the physiologic changes of pregnancy in terms of their EMS implications. Using
case scenarios it will provide the participants with a review of the "ins &
outs" of EMS management of the OB/GYN emergency.</font></td>
</tr>
<tr>
<td></td>
</tr>
<tr>
<td><font size="3" face="Albertus Medium"><b>Medical Causes for Weird Freaking Behavior</b></font></td>
</tr>
<tr>
<td><font size="3" face="Albertus Medium"><b>Beth Adams</b></font></td>
</tr>
<tr>
<td><font size="3" face="Albertus Medium">This session is designed to take some of the
mystery out of dealing the "unknown medical" who exhibits abnormal behavior. It
will establish ground rules for dealing with such patients as well as providing clues to
"detect" the source of the problem.</font></td>
</tr>
<tr>
<td></td>
</tr>
<tr>
<td><font size="3" face="Albertus Medium"><b>There’s Nothing Sweet About Diabetes</b></font></td>
</tr>
<tr>
<td><font size="3" face="Albertus Medium"><b>Steve McGraw</b></font></td>
</tr>
<tr>
<td><font size="3" face="Albertus Medium">Diabetes is much more than a problem with sugar
and insulin. As a disease process, it affects all systems of the body. The diabetic
patient has numerous problems ranging from circulatory, nervous, renal and
social/psychological. This program will explore the pathophysiology of diabetes and the
implications for the pre-hospital provider.</font></td>
</tr>
<tr>
<td></td>
</tr>
<tr>
<td><font size="3" face="Albertus Medium"><strong>Cleetus the Fetus</strong></font></td>
</tr>
<tr>
<td><font size="3" face="Albertus Medium"><strong>Steve McGraw</strong></font></td>
</tr>
<tr>
<td><font size="3" face="Albertus Medium">An interesting look at the process. </font></td>
</tr>
<tr>
<td></td>
</tr>
<tr>
<td><font size="3" face="Albertus Medium"><b>Hey Buddy, Can You Spare a Smoke?</b></font></td>
</tr>
<tr>
<td><font size="3" face="Albertus Medium"><b>Beth Adams & Steve McGraw</b></font></td>
</tr>
</table>
<table border="0">
<tr>
<td><font size="3" face="Albertus Medium">Chronic obstructive pulmonary disease (COPD) is
one of the most common diseases seen by EMS providers. This unique presentation will
present COPD from a clinical perspective as well as that of the patient. Respiratory A
& P, the pathophysiology of COPD, and the problems confronted by the patient will also
be addressed.</font></td>
</tr>
<tr>
<td></td>
</tr>
<tr>
<td><font size="3" face="Albertus Medium"><b>Senior Citizens: They’re Not Just
"Raisins" and "Old Farts" </b></font></td>
</tr>
<tr>
<td><font size="3" face="Albertus Medium"><b>Beth Adams & Steve McGraw</b></font></td>
</tr>
<tr>
<td><font size="3" face="Albertus Medium">The elderly patient is one of EMS’s most
frequent customers. They can be one of our most rewarding calls or our greatest nightmare.
By understanding what makes older patients think and feel the way they do --- what makes
them "tick" --- the EMS provider can make the experience easier for all
concerned.</font></td>
</tr>
<tr>
<td></td>
</tr>
<tr>
<td><font size="3" face="Albertus Medium"><b>Those Jerks!! Two Views of an EMS Incident</b></font></td>
</tr>
<tr>
<td><font size="3" face="Albertus Medium"><b>Beth Adams & Steve McGraw</b></font></td>
</tr>
<tr>
<td><font size="3" face="Albertus Medium">Two perspectives of an EMS incident will be
presented: field paramedic and emergency department nurse. The entire incident will be
examined through the eyes of each individual. By gaining an appreciation of the needs and
problems of the other team members, overall patient care will be improved.</font></td>
</tr>
</table>
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2001<br>
Contact us at <a href="mailto:[email protected]">[email protected]</a></font></p>
<p align="center"><font face="Albertus Medium">last edited
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