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<font face="Garamond" color="#0066CC" size="6"><u><b>S E R V I C E S</b></u></font>
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<b><font face="Garamond" color="#0066CC" size="4">Guerin Associates, Inc.</font></b>
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<td align="left"><a href="#Bench" class="nav">Benchmarking</a></td>
<td align="center"><a href="#Process" class="nav">Process Redesign</a></td>
<td align="right"><a href="#Performance" class="nav">Performance Management</a></td>
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<p style="margin-left: .2in" align="center"><a name=Bench><u><b><font face="Garamond" color="#0066CC" size="5">B
e n c h m a r k i n g</font></b></u></a>
</p>
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<b><i><span style="font-size: 12pt; mso-bidi-font-size: 10.0pt"> </span></i></b><i><b><span style="mso-bidi-font-size: 10.0pt"><font size="2">The
process of:</font></span></b></i>
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<p style="line-height: 150%; margin-left: .2in" align="left"><i><b><font size="2"><span style="mso-bidi-font-size: 10.0pt"><font color="#0066CC">
<u>co</u></font><u><font color="#0066CC">mparing</font></u> relevant data,<br>
<font color="#0066CC"><u>identifying</u> </font>superior performance and�<br>
<font color="#0066CC"><u>adapting </u> </font> best practices to improve your results.</span></font></b></i>
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<p style="line-height: 50%">
<b><i><span style="font-size: 12pt; mso-bidi-font-size: 10.0pt"> </span><span style="mso-bidi-font-size: 10.0pt"><font size="1"> </font></span></i></b>
</p>
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<b><i><span style="font-size: 12pt; mso-bidi-font-size: 10.0pt"> </span><span style="mso-bidi-font-size: 10.0pt"><span style="font-size: 12pt">
</span><font size="2">Successful benchmarking depends on <font color="#0066CC">three
key factors:</font></font></span></i></b>
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<td width="100%" height="70">
<ul>
<li>
<p style="line-height: 150%"><font face="Arial" size="2"><span style="mso-fareast-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">Clear, objective, high-quality data </span></font></li>
<li>
<p style="line-height: 150%"><font face="Arial" size="2"><span style="mso-fareast-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">A focus on key drivers of costs and performance</span></font></li>
<li>
<p style="line-height: 150%"><font face="Arial" size="2"><span style="mso-fareast-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">Concise, actionable reporting that motivates decision makers</span></font></li>
</ul>
<p style="line-height: 150%">
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<td width="100%" height="20">
<b><i><span style="font-size: 12pt; mso-bidi-font-size: 10.0pt"> </span><span style="mso-bidi-font-size: 10.0pt"><span style="font-size: 12pt">
</span><font size="2">B</font></span><span style="mso-bidi-font-size: 10.0pt"><font size="2">enchmarking teams face
<font color="#0066CC"> three key challenges:</font></font></span></i></b>
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<ul>
<li>
<p style="line-height: 150%"><font face="Arial" size="2"><span style="mso-fareast-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">Avoid potential vendor bias (e.g. with �free benchmarking�)</span></font></li>
<li>
<p style="line-height: 150%"><font face="Arial" size="2"><span style="mso-fareast-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">Avoid management bias against internal reporting </span></font></li>
<li>
<p style="line-height: 150%"><span style="mso-bidi-font-size: 10.0pt"><font size="2">Overcome differing definitions among
participants</font></span></li>
</ul>
<p style="line-height: 150%">
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<i><b><span style="mso-bidi-font-size: 10.0pt"><font size="2">
Guerin Associates' third-party approach offers several important <font color="#0066CC"> features . . .
</font> </font></span></b></i>
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<ul>
<li>
<p style="line-height: 150%"><font face="Arial" size="2"><span style="mso-fareast-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">Actual facilities expertise (vs. general consulting approach)</span></font></li>
<li>
<p style="line-height: 150%"><font face="Arial" size="2"><span style="mso-fareast-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">Clear, straightforward definitions for accurate comparisons</span></font></li>
<li>
<p style="line-height: 150%"><font face="Arial" size="2"><span style="mso-fareast-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">Anonymity and confidentiality, for candid data exchange</span></font></li>
<li>
<p style="line-height: 150%"><font face="Arial" size="2"><span style="mso-fareast-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">Coordination with SAP, Six Sigma, Balanced Scorecard, etc.</span></font></li>
</ul>
<p style="line-height: 150%">
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<td width="100%" height="18">
<i><b><span style="mso-bidi-font-size: 10.0pt"><font size="2">
. . . as well as numerous significant <font color="#0066CC">benefits,</font> such as:</font></span></b></i>
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<ul>
<li>
<p style="line-height: 150%"><font face="Arial" size="2"><span style="mso-fareast-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">Candid, objective assessment of costs, service and value</span></font></li>
<li>
<p style="line-height: 150%"><font face="Arial" size="2"><span style="mso-fareast-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">Identification of major improvement opportunities</span></font></li>
<li>
<p style="line-height: 150%"><font face="Arial" size="2"><span style="mso-fareast-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">Actionable insights on successful approaches</span></font></li>
<li>
<p style="line-height: 150%"><font face="Arial" size="2"><span style="mso-fareast-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">A
clear path forward to improvement</span></font></li>
</ul>
<p style="line-height: 150%">
</td>
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<td width="100%" height="18">
<b><i><span style="mso-bidi-font-size: 10.0pt"><font size="2">
GA's benchmarking approach: <font color="#0066CC">It's about much more than costs.</font></font></span></i></b>
</td>
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<td width="100%" height="87">
<ul>
<li>
<p style="line-height: 150%"><font face="Arial" size="2"><span style="mso-fareast-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">Economy - Are
costs competitive? </span></font></li>
<li>
<p style="line-height: 150%"><font face="Arial" size="2"><span style="mso-fareast-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">Effectiveness - Are
customers satisfied?</span></font></li>
<li>
<p style="line-height: 150%"><font face="Arial" size="2"><span style="mso-fareast-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">Efficiency - How can we
improve performance, without increasing costs?</span></font></li>
</ul>
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<p align="center"><br>
<img border="0" src="images/Servic2.jpg" width="350" height="299">
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<p style="margin-left: .2in"><a name=Process><u><font face="Garamond" color="#0066CC" size="5">
<b>P r o c e s s R e d e s i g n</b></font></u></a>
</p>
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<p style="margin-left: .2in">
<b><i><span style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt">
The alignment of activities, decisions and work
products to </span></i></b><b><i><span style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"
>
efficiently accomplish tasks and effectively achieve
objectives.</span></i></b></p>
</td>
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<td width="603" height="117">
<ul>
<li>
<font face="Arial"><span style="FONT-SIZE: 10pt; mso-fareast-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">Examines
the sequential relationship of steps in a work process</span></font>
<li>
<font face="Arial"><span style="FONT-SIZE: 10pt; mso-fareast-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">Reveals
redundant or inefficient activities</span></font>
<li>
<font face="Arial"><span style="FONT-SIZE: 10pt; mso-fareast-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">Identifies
opportunities to simplify and consolidate</span></font>
<li>
<font face="Arial"><span style="FONT-SIZE: 10pt; mso-fareast-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">Provides
a vehicle to improve processes, communicate strategy, train personnel
and track performance improvement</span></font>
</ul>
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<p></p>
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<p style="margin-left: .2in"><font face="arial">
<b style="mso-bidi-font-weight: normal">Process Mapping:</b><span style="mso-spacerun: yes"> </span>
<p class="MsoNormal" style="margin-left: .2in"><span style="FONT-SIZE: 10pt">A
graphic method of illustrating how a process works.<span style="mso-spacerun:
yes"
> </span>The map can indicate timelines and cross functional
relationships (shown horizontally above).<span style="mso-spacerun: yes">
</span>A complete process map shows each step in the process, and who is
performing or approving each step.<span style="mso-spacerun: yes"> </span>Maps
can also reflect the time required to complete each activity or phase in the
process.<span style="mso-spacerun: yes"> </span><o:p>
<o:p>
</O:P>
</span></p>
<p class="MsoNormal" style="margin-left: .2in"><b style="mso-bidi-font-weight: normal">Benefits<span style="FONT-SIZE: 10pt">:</span></b><span style="FONT-SIZE: 10pt"><span style="mso-spacerun: yes">
</span><o:p>
</span></p>
<ul>
<li><span style="FONT-SIZE: 10pt">Increases team involvement</span>
<li><span style="FONT-SIZE: 10pt">Enhances understanding and
communication</span>
<li><span style="FONT-SIZE: 10pt">Facilitates objective, fact-based management</span>
<li><span style="FONT-SIZE: 10pt">Simplifies measurement and improvement</span>
<li><span style="FONT-SIZE: 10pt">Enables process benchmarking with World-Class Performers</span>
</ul>
<p class="MsoNormal" style="margin-left: .2in"><b style="mso-bidi-font-weight: normal">Results:</b><span style="mso-spacerun: yes"> </span></p>
<p class="MsoNormal" style="margin-left: .2in"><span style="FONT-SIZE: 10pt">Examining
an existing process through a process map allows a team to intelligently
combine, eliminate and/or reorganize steps, decisions and relationships.<span style="mso-spacerun: yes">
</span>This can result in improved speed (through reduced cycle times), and
streamlining of activities, products and services.<o:p>
</span></font> </p>
</td>
</tr>
<tr>
<td align=center height="20" width="603"><a href="#top"><font color="#0066CC" face=arial><u>to
top</u></font></a>
</td>
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</table>
<p>
<table border="0" width="616" height="43" align=center>
<tr>
<td height="39" width="608">
<p style="margin-left: .2in"><a name=Performance><u><font face="Garamond" color="#0066CC" size="5">
<b>P e r f o r m a n c e M a n a g e m e n t</b></font></u></a>
</p>
</td>
</tr>
</table>
<table border="0" width="619" height="290" align=center>
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<td width="611" align="middle" height="57">
<p align="left" style="margin-left: .2in"><b><i><span style="font-size: 12pt; mso-bidi-font-size: 10.0pt">Performance
evaluation
from the perspective of one's customers -- both internal and external -- in order to identify improvement needs and growth
opportunities.</span></i></b></p></td>
</tr>
<tr>
<td width="611" align="middle" height="61">
<p align="left" style="margin-left: .2in"><span style="FONT-SIZE: 10pt"
><font face="Arial">Guerin
Associates helps clients establish areas of key importance to each
customer, assesses performance relative to competitors, and identifies
improvement opportunities that may exist.</font>
</span></p></td>
</tr>
<tr>
<td width="611" align=left height="154">
<p align="left" style="margin-left: .2in"><span style="FONT-SIZE: 10pt"><font face="Arial">Areas
of internal performance that can be evaluated include:</font></span></p>
<ul>
<li>
<span style="FONT-SIZE: 10pt"><font face="Arial">Overall Customer and Account Management</font></span>
<li>
<span style="FONT-SIZE: 10pt"><font face="Arial">Product Costs, Quality and Innovation; Service Quality and Cycle Times</font></span>
<li>
<span style="FONT-SIZE: 10pt"><font face="Arial">Customer Monitoring and Problem Solving Abilities</font></span>
<li>
<span style="FONT-SIZE: 10pt"><font face="Arial">Marketing, R&D, Purchasing and Operational Support</font></span>
</ul>
</td>
</tr>
</table>
<table border="0" width="61%" height="234" align=center>
<tr>
<td width="39%" height="234">
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</div>
<p> </p></td>
<td width="61%" height="148">
<div style="mso-element: frame; mso-element-frame-hspace: 9.0pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: page; mso-element-left: 325.05pt; mso-element-top: 18.25pt; mso-height-rule: exactly; width: 321; height: 19"
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</td>
</tr>
</table>
</div>
<p> </p></td>
</tr>
</table>
<table border="0" width="622" height="185" align=center>
<tr>
<td width="608" height="88">
<p style="margin-left: .2in"><font face="Arial" size="2">Having a third party ask your customers about
industry issues and concerns can yield valuable account management
information.<span style="mso-spacerun: yes"> </span>Topics can
include new product development cycle times, improvements that help their
operations and costs, and their views on key industry challenges.<span style="mso-spacerun: yes"> </span></font></p>
</td>
</tr>
<tr>
<td width="608" height="56">
<p style="margin-left: .2in"><font face="Arial" size="2">Our findings can
help you balance Costs, Cycle Times, Quality and Innovation in maintaining
solid, mutually profitable customer relationships.<o:p>
</font><span style="FONT-SIZE: 10pt">
</O:P>
</span></p>
</td>
</tr>
<tr>
<td align=center height=40 width="608"><a href="#top"><font color="#0066CC" face=arial><u>to top</u></font></a>
</td>
</tr>
<tr>
<td colspan="2" width="614" height="16" align=middle>
<p style="margin-left: .2in">
</p>
<p style="margin-left: .2in"><font color="#0066CC"><i>Copyright 2006. For more information, please call Guerin
Associates at <b>908-903-9070</b><i> or <A href="mailto:[email protected]">
[email protected].</A></i>
</I>
</font>
</p>
</td>
</tr>
</table>
</body>
</html>