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<font face="Garamond" color="#0066CC" size="6"><u><b>S E R V I C E S</b></u></font>
</td>
</tr>
<tr>
<td align="center" height="30" valign=top width="354">
<b><font face="Garamond" color="#0066CC" size="4">Guerin Associates Inc.</font></b>
</td>
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</table>
<table align="center" border=0 height="55">
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<td height="51"><map name="FPMap1">
<area href="#Bench" shape="RECT" coords="54,3,151,17">
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<table border="0" width="608" align=center height="36">
<tr>
<td height=32><a name=Bench><u><b><font face="Garamond" color="#0066CC" size="5">B
e n c h m a r k i n g</font></b></u></a>
</td>
</tr>
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<table border="0" width="608" height="30" align=center>
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<td width="100%" height="60">
<span style="FONT-SIZE:
12pt; mso-bidi-font-size: 10.0pt"><i><b>The process of <u>comparing</u>
relevant data, </b></i></span><br>
<span style="FONT-SIZE:
12pt; mso-bidi-font-size: 10.0pt"><i><b><u>identifying</u> superior performance
and </b></i></span><br>
<span style="FONT-SIZE:
12pt; mso-bidi-font-size: 10.0pt"><i><b> <u>adapting</u>
best practices to improve your results.</b></i></span><br><br>
</td>
</tr>
<tr>
<td width="100%" height="1">
<ul>
<li>
<p align="left"><font face="Arial"><span style="FONT-SIZE: 10pt; mso-fareast-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">Used
by leading companies to maintain top performance</span></font></p>
<li>
<p align="left"><font face="Arial"><span style="FONT-SIZE: 10pt; mso-fareast-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">Quantify
gaps in Cost, Timing and Quality of service</span></font></p>
<li>
<p align="left"><font face="Arial"><span style="FONT-SIZE: 10pt; mso-fareast-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">Identify
improvement needs, with proven solutions</span></font></p>
<li>
<p align="left"><font face="Arial"><span style="FONT-SIZE: 10pt; mso-fareast-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">Continuously
improve performance and profits</span></font></p></li>
</ul></td>
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<td width="420" height="227">
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<p> </p></td>
<td width="291" height="227">
<font face="Arial">
<b style="mso-bidi-font-weight: normal"
><span style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"
>Cost Analysis</span></b>
</font>
<p>
<font face="Arial">
<span style="FONT-SIZE: 10pt">A
benchmarking study by Guerin Associates includes a thorough look at your
costs, and a detailed gap analysis with other participants.<br><br>
Data is
normalized for . apples to apples. comparisons. A
review of practices behind the data provides our clients with
"recipes"
--or successful approaches and methods-- used by leading study participants.
</font>
</SPAN>
</p>
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<td width="420" height="221">
<font face="Arial">
<p class="MsoNormal" align="right" style="LINE-HEIGHT:
150%; MARGIN-RIGHT: 0.3in; TEXT-ALIGN: right; TEXT-INDENT: 0.5in"
><b style="mso-bidi-font-weight: normal"
><span style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"
>Cycle
Time</span></b></p>
<p class="MsoNormal" style="MARGIN-RIGHT: 0.3in; TEXT-ALIGN: justify"
><span style="FONT-SIZE: 10pt"
>Comparing
detailed cycle time gaps among participants provides stretch goals for
lower performing companies.<o:p>
</O:P>
</span></p>
<p class="MsoNormal" style="MARGIN-RIGHT: 0.3in; TEXT-ALIGN: justify"
><span style="FONT-SIZE: 10pt">Even
top performers can discover innovative practices from other participants,
further improving productivity or development times.<o:p>
</O:P>
</span></p>
</font></td>
<td width="291" height="221">
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<o:p>
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</td>
<td width="291" height="218">
<font face="arial">
<p class="MsoNormal" style="LINE-HEIGHT: 150%; MARGIN-LEFT: 0.2in"
><b style="mso-bidi-font-weight: normal"
><span style="FONT-SIZE:
12pt; mso-bidi-font-size: 10.0pt"
>Quality of Products and Services</span></b></p>
<p class="MsoNormal" style="MARGIN-LEFT: 0.2in; TEXT-ALIGN: justify"
><span style="FONT-SIZE: 10pt"
>Quality
can be measured numerically and subjectively.<span style="mso-spacerun: yes">
</span>Data collection methodologies are designed to produce accurate,
directly comparable results among participants.<span style="mso-spacerun: yes">
</span><o:p>
</O:P>
</span></p>
<p class="MsoNormal" style="MARGIN-LEFT: 0.2in"><span style="FONT-SIZE: 10pt">Improving
quality through internal processes and external feedback can greatly
reduce costs and increase customer satisfaction.<o:p>
</O:P>
</span></p>
</font></td>
</tr>
<tr>
<td align=center colspan=2><a href="#top"><font color="#0066CC" face=arial><u>to top</u></font></a>
</td>
</tr>
</table>
<p><br>
<table border="0" width="608" height="36" align="center">
<tr>
<td height="32"><a name=Process><u><font face="Garamond" color="#0066CC" size="5">
<b>P r o c e s s R e d e s i g n</b></font></u></a>
</td>
</tr>
</table>
<table border="0" width="71%" height="1073" align="center">
<tr>
<td width="100%" height="58">
<b><i><span style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt">
The alignment of activities, decisions and work
products to </span></i></b><b><i><span style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"
>
efficiently accomplish tasks and effectively achieve
objectives.</span></i></b></td>
</tr>
<tr>
<td width="100%" height="158">
<ul>
<li>
<p align="left"><font face="Arial"><span style="FONT-SIZE: 10pt; mso-fareast-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">Examines
the sequential relationship of steps in a work process</span></font></p>
<li>
<p align="left"><font face="Arial"><span style="FONT-SIZE: 10pt; mso-fareast-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">Reveals
redundant or inefficient activities</span></font></p>
<li>
<p align="left"><font face="Arial"><span style="FONT-SIZE: 10pt; mso-fareast-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">Identifies
opportunities to simplify and consolidate</span></font></p>
<li>
<p align="left"><font face="Arial"><span style="FONT-SIZE: 10pt; mso-fareast-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">Provides
a vehicle to improve processes, communicate strategy, train personnel
and track performance improvement</span></font></p></li>
</ul>
</td>
</tr>
<tr>
<td height="288">
<div style="mso-element:
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<p></p>
</td>
</tr>
<tr>
<td height="529"><font face="arial">
<p class="MsoNormal"><b style="mso-bidi-font-weight: normal">Process Mapping:</b><span style="mso-spacerun: yes"> </span></p>
<p class="MsoNormal" style="MARGIN-LEFT: 0.25in"><span style="FONT-SIZE: 10pt">A
graphic method of illustrating how a process works.<span style="mso-spacerun:
yes"
> </span>The map can indicate timelines and cross functional
relationships (shown horizontally above).<span style="mso-spacerun: yes">
</span>A complete process map shows each step in the process, and who is
performing or approving each step.<span style="mso-spacerun: yes"> </span>Maps
can also reflect the time required to complete each activity or phase in the
process.<span style="mso-spacerun: yes"> </span><o:p>
</O:P>
</span></p>
<p class="MsoNormal" style="MARGIN-LEFT: 0.25in"><span style="FONT-SIZE: 10pt"> <o:p>
</O:P>
</span></p>
<p class="MsoNormal"><b style="mso-bidi-font-weight: normal">Benefits<span style="FONT-SIZE: 10pt">:</span></b><span style="FONT-SIZE: 10pt"><span style="mso-spacerun: yes">
</span><o:p>
</O:P>
</span></p>
<p class="MsoNormal" style="MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"
><span style="FONT-FAMILY: Symbol; FONT-SIZE: 10pt"
>�<span style="FONT: 7pt 'Times New Roman'"
>
</span></span><span style="FONT-SIZE: 10pt">Increases team involvement<o:p>
</O:P>
</span></p>
<p class="MsoNormal" style="MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"
><span style="FONT-FAMILY: Symbol; FONT-SIZE: 10pt"
>�<span style="FONT: 7pt 'Times New Roman'"
>
</span></span><span style="FONT-SIZE: 10pt">Enhances understanding and
communication<o:p>
</O:P>
</span></p>
<p class="MsoNormal" style="MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"
><span style="FONT-FAMILY: Symbol; FONT-SIZE: 10pt"
>�<span style="FONT: 7pt 'Times New Roman'"
>
</span></span><span style="FONT-SIZE: 10pt"
>Facilitates objective,
fact-based management<o:p>
</O:P>
</span></p>
<p class="MsoNormal" style="MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"
><span style="FONT-FAMILY: Symbol; FONT-SIZE: 10pt"
>�<span style="FONT: 7pt 'Times New Roman'"
>
</span></span><span style="FONT-SIZE: 10pt">Simplifies measurement and
improvement<o:p>
</O:P>
</span></p>
<p class="MsoNormal" style="MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo1"
><span style="FONT-FAMILY: Symbol; FONT-SIZE: 10pt"
>�<span style="FONT: 7pt 'Times New Roman'"
>
</span></span><span style="FONT-SIZE: 10pt">Enables Process Benchmarking
with World-Class Performers<o:p>
</O:P>
</span></p>
<p class="MsoNormal"><span style="FONT-SIZE: 10pt"
> <o:p>
</O:P>
</span></p>
<p class="MsoNormal"><b style="mso-bidi-font-weight: normal">Results:</b><span style="mso-spacerun: yes"> </span></p>
<p class="MsoNormal" style="MARGIN-LEFT: 0.25in"><span style="FONT-SIZE: 10pt">Examining
an existing process through a process map allows a team to intelligently
combine, eliminate and/or reorganize steps, decisions and relationships.<span style="mso-spacerun: yes">
</span>This can result in improved speed (through reduced cycle times), and
streamlining of activities, products and services.<o:p>
</O:P>
</span></p>
<p> </font> </P>
</td>
</tr>
<tr>
<td align=center height="20"><a href="#top"><font color="#0066CC" face=arial><u>to top</u></font></a>
</td>
</tr>
</table>
<p><br>
<table border="0" width="608" height="43" align=center>
<tr>
<td height="39"><a name=Performance><u><font face="Garamond" color="#0066CC" size="5">
<b>P e r f o r m a n c e M a n a g e m e n t</b></font></u></a>
</td>
</tr>
</table>
<table border="0" width="661" height="290" align=center>
<tr>
<td width="653" align="middle" height="57">
<p align="left"><b><i><span style="font-size: 12pt; mso-bidi-font-size: 10.0pt">Performance
evaluation
from the perspective of one's customers -- both internal and external -- in order to identify improvement needs and growth
opportunities.</span></i></b></p></td>
</tr>
<tr>
<td width="653" align="middle" height="61">
<p align="left"><span style="FONT-SIZE: 10pt"
><font face="Arial">Guerin
Associates helps clients establish areas of key importance to each
customer, assesses performance relative to competitors, and identifies
improvement opportunities that may exist.</font>
</span></p></td>
</tr>
<tr>
<td width="653" align="middle" height="154">
<p align="left"><span style="FONT-SIZE: 10pt"><font face="Arial">Areas
of internal performance that can be evaluated include:</font></span>
<ul>
<li>
<p align="left"><span style="FONT-SIZE: 10pt"><font face="Arial">Overall Customer and Account Management</font></span></p>
<li>
<p align="left"><span style="FONT-SIZE: 10pt"><font face="Arial">Product Costs, Quality and Innovation; Service Quality and Cycle Times</font></span></p>
<li>
<p align="left"><span style="FONT-SIZE: 10pt"><font face="Arial">Customer Monitoring and Problem Solving Abilities</font></span></p>
<li>
<p align="left"><span style="FONT-SIZE: 10pt"><font face="Arial">Marketing,
R&D, Purchasing and Operational Support</font></span></p></li>
</ul>
</td>
</tr>
</table>
<table border="0" width="63%" height="234" align=center>
<tr>
<td width="39%" height="234">
<div style="mso-element:
frame; mso-element-frame-hspace: 9.0pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: page; mso-element-left: 92.05pt; mso-element-top: 30.5pt; mso-height-rule: exactly"
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</div>
<p> </p></td>
<td width="61%" height="148">
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<o:p>
</O:P>
</b></p>
</td>
</tr>
</table>
</div>
<p> </p></td>
</tr>
</table>
<table border="0" width="69%" height="185" align=center>
<tr>
<td width="100%" height="88"><font face="Arial" size="2">Having a third party ask your customers about
industry issues and concerns can yield valuable account management
information.<span style="mso-spacerun: yes"> </span>Topics can
include new product development cycle times, improvements that help their
operations and costs, and their views on key industry challenges.<span style="mso-spacerun: yes"> </span></font></td>
</tr>
<tr>
<td width="100%" height="56"><font face="Arial" size="2">Our findings can
help you balance Costs, Cycle Times, Quality and Innovation in maintaining
solid, mutually profitable customer relationships.<o:p>
</font><span style="FONT-SIZE: 10pt">
</O:P>
</span></td>
</tr>
<tr>
<td align=center height=40><a href="#top"><font color="#0066CC" face=arial><u>to top</u></font></a>
</td>
</tr>
<tr>
<td colspan="2" width="717" height="16" align=middle><font color="#0066CC"><i>Copyright 2001. For more information, please call Guerin
Associates at <b>908-903-9070</b><i> or <A href="mailto:[email protected]">
[email protected].</A></i></font>
</I>
</td>
</tr>
</table>
</body>
</html>