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<p align="center"><a href="online_estimate.htm">
</a><span class="style6"><span class="style5"><a href="online_estimate.htm" class="style5">CLICK HERE FOR AN<br>
ON LINE DATA RECOVERY QUOTE!</a></span></span></p>
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<h3 align="center"><b><font face="Arial, Helvetica, sans-serif" color="#000000" size="2"><font color="#003300"><br>
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<img src="images/picrestore.jpg" width="250" height="188" align="right" alt="Restoring recovered data by Excalibur Data Recovery, Inc. of Methuen MA"></font></font>
<h2 align="center" class="style3 style7">Frequently Asked <br>
Questions</h2>
<div align="left" class="style6">
<ol>
<li> <strong>How do I take ownership of my UBS hard drive (ACCESS DENIED)? Click on one of the following links: <br>
<br>
<a href="http://support.microsoft.com/default.aspx?scid=kb;en-us;308421" target="_blank">Windows XP</a><br>
<a href="http://www.vistax64.com/tutorials/67717-take-ownership-file.html" target="_blank">Windows Vista & Windows 7</a><br>
</strong>(we suggest using Method # 2 - the manual way)<strong><br>
<a href="http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh669.html" target="_blank">MAC OS </a><br>
<br>
</strong></li>
<li>
<div align="left"><strong>Where are my Outlook files?</strong><br>
<br>
A typical path to locate your Outlook email files is: <br>
C:\Documents and Settings\User Name\Local Settings\Applications Data\Microsoft\Outlook <br>
<br>
</div>
</li>
<li>
<div align="left"><strong>How do I import my Outlook Email?</strong><br>
<blockquote>
<p align="left" class="style25"><u>OPTION 1: </u></p>
</blockquote>
<div align="left">
<ol class="style12">
<ol>
<li> Start Outlook </li>
<li> Right click on PERSONAL FOLDERS </li>
<li> Choose OPEN OUTLOOK DATA FILE </li>
<li> A browser window will open. Navigate to your file and open it. (Outlook Email files have an extension of *.PST) </li>
<li> You will then have 2 Inbox folders. You can drag your emails into 1 of the Inbox folders and then close the other. </li>
</ol>
</ol>
</div>
<blockquote>
<p align="left" class="style12"><strong><u>OPTION 2:</u></strong><u><br>
<br>
</u>File -> Open -> Open Outlook Data File (then follow steps 4 & 5 as mentioned above)</p>
<p align="left" class="style12"> <u><strong>OPTION 3:</strong><br>
<br>
</u>File -> Import and Export (then follow steps 4 & 5 as mentioned above)<br>
<br>
</p>
</blockquote>
</div>
</li>
<li class="style22">
<div align="left">“How Can I Quickly Find A Specific File/Folder?” </div>
</li>
</ol>
</div>
<BLOCKQUOTE><p align="left" class="style6"> Using the SEARCH button in Windows Explorer is the easiest way to locate a particular file, folder or file type. </p>
<div align="left">
<ul class="style6">
<li class="style6">Open Windows Explorer</li>
<li class="style6">Click on the Search button</li>
<li class="style6">Click on “All files & Folders” (in the left window)</li>
<li class="style6">Type in name of file, folder or extension (example: *.doc for Word Documents) that you are looking for in the box labeled “All of part of the file name:”</li>
<li class="style6">Navigate to the correct location of the recovered data in the box labeled “Look in:”</li>
<li class="style6">Make sure Advanced Options include (are checked): Search System Folders, Search Hidden Files and Folders & Search Subfolders. It provides a more thorough search!</li>
<li class="style6">Then click on the SEARCH button below</li>
<li class="style6">Your results should appear in the right window</li>
</ul>
</div>
<p align="left" class="style6"> PLEASE NOTE : Make sure that Windows Explorer is set to show "hidden" files as well.<br>
To do that follow these steps:<br>
1. Open Windows Explorer<br>
2. Click on the TOOLS caption in the top tool bar<br>
3. Click on "Folder Options"<br>
4. Click on the tab labeled "VIEW"<br>
5. Scroll down to the section labeled HIDDEN FILES AND FOLDERS<br>
6. Make sure that the option to "SHOW HIDDEN FILES & FOLDERS" is selected<br>
7. If is it not, click in the circle next to it to select it<br>
8. Uncheck the option below it that states "Hide extensions for known file types"<br>
9. Click APPLY and then OK</p>
<p class="style8"> </p>
<p align="center" class="style8"><span class="style9"><a href="online_estimate.htm" class="style9">CLICK HERE FOR ON LINE DATA RECOVERY QUOTE!</a></span></p>
</blockquote> <p align="center" class="style7"><b><font size="1">
<a href="about-excalibur.htm">about excalibur data recovery</a> : <a href="contact-excalibur.htm">contact excalibur data recovery</a> : <a href="resources.htm">data recovery links</a></font></b><br>
<font size="1"><b> <font size="1"> <a href="hard-drive-data-recovery.htm">hard drive data recovery</a> : </font><a href="recovery_process.htm">data recovery process</a> : <a href="raid-data-recovery.htm">RAID data recovery</a> : <a href="faulty-drive-sounds.htm">faulty hard drive sounds</a><a href="hard-drive-failure.htm"><br>
data recovery tips</a> : data recovery faq's : <a href="tape_recovery.htm">tape data recovery</a> : <a href="other-excalibur-services.html">other data recovery products and services</a><br>
<a href="preferred-vendors.htm">preferred data recovery vendors</a> : <a href="corporate-accounts.htm">partnership program</a> : <a href="reorder-supplies.htm">reorder supplies</a><br>
<a href="http://local.yahoo.com/info-10104246-excalibur-data-recovery-methuen" target="_blank">recommend excalibur data recovery</a> : <a href="Default.htm">data recovery home</a></b></font><br>
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