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<title>The High Tech Store:Ordering Procedure, Payment Methods &
Return Policy (PayPal, VISA, Travelex, Western Union)</title>
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<p><b><font color="#000000"><font size="+2">Most Frequently Asked
Questions
about Ordering</font></font></b>
<br>
<b><font color="#000000"><font size="+2"></font></font></b> <b><font
color="#000000"></font></b>
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<b><font color="#ff6600"><font size="+2">Live Chat with HQ</font></font></b></p>
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<p><br>
<br>
<br>
</p>
<p><b><font color="#000000"><font size="+1">Payment Methods:</font></font></b>
<br>
</p>
<p><b><font color="#000000"><font size="+1">Credit Cards, Business
&
Personal Check, Banque Cheque, Bank-to-Bank Wire, Western Union,
Travelex/Thomas
Cooke, American Express Money Transfer, ACH Debit, Check by Fax or Net
& PayPal </font></font></b><font face="Garamond"><font
color="#000000"><font size="+1">(NEW)</font></font></font>
</p>
<p><b><font color="#000000">No. 1 </font><font
color="#000099">How
do I buy from "The High Tech Store", "High Technology International",
"J.R. Systems Wholesalers Div." or "Independent Telephone Div. "</font></b><br>
<font color="#000000"><i>First</i>, do you know the part number and
price? How current is the quote? Have you confirmed that it is in
stock?
<i>Remember</i>,
we ship from the importer, manufacturer or distributor warehouse direct
to you and hold no inventory ourselves. Has shipping been established
(weight
& size, country, postal code, carrier, method)? If all is ok,
please
decide how you're paying.</font>
<br>
</p>
<hr width="100%"><br>
<b>No. 2 <font color="#000099">Have you established your method of
payment? </font></b>
<p><b><font color="#000000"><font size="+1">Credit Cards- VISA, MC, AE,
Discover
and more...</font></font></b>
</p>
<p><font color="#000000"><font size="+1">Submit via <a
href="http://www.thehightechstore.com/contactus.html">Fax
Machine </a>(click for global list) or <a
href="mailto:[email protected]">Email,</a>
or<a href="http://www.thehightechstore.com/24hourlive.html"> Live
Online
Operator</a><a href="mailto:[email protected]"> </a>in Wash.
DC, or via "Buy Now" link next to product displayed.</font></font>
</p>
<p><font color="#000000"><b>Include</b> "Bill To" and "Ship To" info.
where
"Bill To" exactly matches what the credit card company has for your
name,
address, postal code and telephone number. Also note whether this is a
personal or corporate card. Of course, include the card type, card
number
with expiration date.</font>
</p>
<p><font color="#000000">(If you prefer a call back from our sales
office
to get the card number over the phone, rather than writing in a fax or
sending via net or email, please state so in your order, with telephone
number, and time to call and preferred language).</font>
</p>
<p><b><font color="#000000">Wells Fargo eStore, (our credit card
handler),
allows cards from the following countries:</font></b>
<br>
<b><font color="#ff0000"><span style="color: rgb(0, 153, 0);">American
Samoa, Australia, Austria, Belgium,
Brazil, Canada, Denmark, France, Germany, Guam, Hong Kong, Ireland,
Italy,
Japan, Korea-South, Mexico, Netherlands, New Zealand, Norway, Portugal,
Puerto Rico, Singapore, Spain, Sweden, Switzerland, United Kingdom,
Virgin
Islands.</span><br>
<span style="text-decoration: underline;">NOTE: The "Bill To" and
"Ship To" address must match and must be the same country. They also
require a direct telephone number for both addresses, if different.
Lastly, any single charge may not exceed $1, 000 USD or equal.</span></font></b>
</p>
<p></p>
<hr width="100%"><br>
<b><font color="#000000"><font size="+1">Personal or Business Checks</font>
</font><font color="#ff0000">by
<i>fascimile</i>
machine.</font></b><font color="#000000"> That's right! We use software
called "<b>CheckFax</b>" and print a new laser copy of the check you
fax
us, (Sorry USA only). This speeds the order through and you can </font><b><font
color="#ff0000">deduct
3%</font></b><font color="#000000"> from the total order (without
shipping).
Allow 3-days to clear. Just write the check as if you were here in DC
handing
it to us, but fax it instead. Don't forget to tape it to an 8 1/2 x 11
sheet with "Bill To" and "Ship To" info handwritten or typed on top of
sheet. <b>Fax:1-888-866-4842 or 1-202-478-0690.</b></font>
<p><font color="#000000"><span style="font-weight: bold;">U.S. Dollar?</span>
Send via Fax, "Overnight or Surface U.
S. Mail", with your Purchase Order, to our Washington, DC office
(listed below)<b></b></font><br>
<span style="font-weight: bold;">South African Rand</span>: Direct
payment to our account with FNB, Johannesburg, RSA (Please <a
href="mailto:%[email protected]%20?subject%20=%20Payment%20by%20Rand">contact
us via email</a> for instructions) <br>
<span style="font-weight: bold;">U.K. Pound Sterling:</span> Cheque via
Overnight or Surface Mail to our London office (listed below) <br>
<span style="font-weight: bold;">E.U. Euro</span>: Direct SWIFT/TT to
HSBC (see below "Bank-to-Bank Wire Transfer") <br>
</p>
<p><img src="http://www.thehightechstore.com/25EUMembStFlags.jpg"
title="" alt="" style="width: 300px; height: 163px;"><br>
</p>
<hr width="100%"><font color="#000000"><b>Bank Account Debit (ACH) or
Online Check via
secure server 128ssl:</b></font><font color="#ff0000"><span
style="font-weight: bold;">USA ONLY via Wells Fargo Bank eStore (Max.
Amount $500 USD)</span></font>
<hr style="width: 100%; height: 2px;"><font color="#ff0000"><b></b></font><br>
<font color="#000000"><b>Bank-to-Bank Wire Transfer or SWIFT/TT: </b>Contact
us <a href="http://www.thehightechstore.com/contactus.html">via fax</a>
or <a
href="mailto:%[email protected]%20?%20subject=%20Bank%20Wire">email</a>
for ABA#, Swift/TT & Account #.</font><font color="#000000"> <span
style="font-style: italic;">We now accept U.S. Dollar, E.U. Euro,
Pound Sterling,</span> <span style="font-style: italic;">South African
Rand, among many other currencies. </span>Please allow for a slight
delay
due to bank paperwork, <a href="http://www.xe.com/">conversion to
dollar</a>,
and re-transmission to the supplier/vendor/manufacturer. Additional
fees average from 0 % to 3% for exchange, depending
on the size of the transaction.</font>
<br>
<hr width="100%">
<br>
<font color="#000000"><b>Money Transfer Services Worldwide: </b>American
Express, Thomas Cook/Travelex, <a href="http://www.westernunion.com/">Western
Union</a>.
We recieve payment worldwide with 15-30 minutes. Same day order
processing
and shipping! And </font><b><font color="#ff0000">deduct 3%</font></b><font
color="#000000">
from Total Order (without shipping). In many countries you can pay with
a credit card over the phone.</font>
<hr size="1" width="100%">
<center><img src="http://www.thehightechstore.com/paypal.gif"
style="height: 100px; width: 100px;" title="" alt=""><br>
<b><a
href="https://www.paypal.com/verified/pal=hightechstore%40yahoo.com">"[email protected]"</a><br>
<br>
</b>
<div style="text-align: left;"><span style="font-weight: bold;">PayPal
accepted Currencies</span>: U.S. Dollars, Canadian Dollars, European
Euros, British Pound Sterling, and Japanese Yen<span
style="font-weight: bold;"><br>
PayPal accepted Countries:</span> In addition to the U.S., PayPal is
now available in the following countries: <br>
<br>
<table width="100%" cellspacing="0" cellpadding="0" border="0"
align="center">
<tbody>
<tr>
<td width="33%" valign="top" class="pptext"
style="font-weight: bold; color: rgb(0, 153, 0);">
<ul>
<li>Anguilla<img
src="http://www.paypal.com/en_US/i/scr/dagger1.gif"> </li>
<li>Argentina<img
src="http://www.paypal.com/en_US/i/scr/dagger1.gif"> </li>
<li>Australia<img
src="http://www.paypal.com/en_US/i/scr/dagger2.gif"> </li>
<li>Austria<img
src="http://www.paypal.com/en_US/i/scr/dagger2.gif"> </li>
<li>Belgium<img
src="http://www.paypal.com/en_US/i/scr/dagger2.gif"> </li>
<li>Brazil </li>
<li>Canada<img
src="http://www.paypal.com/en_US/i/scr/dagger2.gif"> </li>
<li>Chile </li>
<li>China </li>
<li>Costa Rica<img
src="http://www.paypal.com/en_US/i/scr/dagger1.gif"> </li>
<li>Denmark<img
src="http://www.paypal.com/en_US/i/scr/dagger2.gif"> </li>
<li>Dominican Republic<img
src="http://www.paypal.com/en_US/i/scr/dagger1.gif"> </li>
<li>Finland<img
src="http://www.paypal.com/en_US/i/scr/dagger2.gif"> </li>
</ul>
</td>
<td width="33%" valign="top" class="pptext"
style="font-weight: bold; color: rgb(0, 153, 0);">
<ul>
<li>France<img
src="http://www.paypal.com/en_US/i/scr/dagger2.gif"> </li>
<li>Germany<img
src="http://www.paypal.com/en_US/i/scr/dagger2.gif"> </li>
<li>Greece </li>
<li>Hong Kong<img
src="http://www.paypal.com/en_US/i/scr/dagger2.gif"> </li>
<li>Iceland </li>
<li>India </li>
<li>Ireland </li>
<li>Israel </li>
<li>Italy<img
src="http://www.paypal.com/en_US/i/scr/dagger2.gif"> </li>
<li>Jamaica<img
src="http://www.paypal.com/en_US/i/scr/dagger1.gif"> </li>
<li>Japan<img
src="http://www.paypal.com/en_US/i/scr/dagger2.gif"> </li>
<li>Luxembourg </li>
<li>Mexico<img
src="http://www.paypal.com/en_US/i/scr/dagger2.gif"> </li>
</ul>
</td>
<td width="34%" valign="top" class="pptext"
style="font-weight: bold; color: rgb(0, 153, 0);">
<ul>
<li>Netherlands<img
src="http://www.paypal.com/en_US/i/scr/dagger2.gif"> </li>
<li>New Zealand<img
src="http://www.paypal.com/en_US/i/scr/dagger2.gif"> </li>
<li>Norway<img
src="http://www.paypal.com/en_US/i/scr/dagger2.gif"> </li>
<li>Portugal </li>
<li>Singapore<img
src="http://www.paypal.com/en_US/i/scr/dagger2.gif"> </li>
<li>South Korea<img
src="http://www.paypal.com/en_US/i/scr/dagger2.gif"> </li>
<li>Spain<img
src="http://www.paypal.com/en_US/i/scr/dagger2.gif"> </li>
<li>Sweden<img
src="http://www.paypal.com/en_US/i/scr/dagger2.gif"> </li>
<li>Switzerland<img
src="http://www.paypal.com/en_US/i/scr/dagger2.gif"> </li>
<li>Taiwan<img
src="http://www.paypal.com/en_US/i/scr/dagger2.gif"> </li>
<li>United Kingdom<img
src="http://www.paypal.com/en_US/i/scr/dagger2.gif"> </li>
</ul>
</td>
</tr>
<tr>
<td colspan="3" class="ppsmalltext"><img
src="http://www.paypal.com/en_US/i/scr/dagger1.gif"> Users in
these countries are limited to sending money with their PayPal
accounts. They may not receive payments.<br>
<img src="http://www.paypal.com/en_US/i/scr/dagger2.gif"> PayPal
accepts withdrawals to local bank accounts in these countries. Users in
any country may withdraw funds to a U.S. bank account.</td>
</tr>
</tbody>
</table>
<span style="font-weight: bold;"> <br>
</span></div>
</center>
<hr width="100%">
<br>
<b><font color="#000000">No. 3 </font><font color="#000099">How
long does my order take to fill and the product to arrive?</font></b>
<br>
<font color="#000000">We process your order within 24-hours. Most of
our suppliers, over two-hundred and fifty, will also ship within
24-hours
of receiving our order. The actual shipment comes to you from the
importer, distributor or manufacturer 1-3 days, depending on method of
shipment chosen. Remember, we keep no inventory ourselves.</font>
<p><b><font color="#000000">No. 4 </font><font
color="#000099">Where
do you ship from?</font></b>
<br>
<font color="#000000">Directly from the manufacturers' or distributors'
warehouse to you; we do not hold inventory. We offer <a
href="http://www.ups.com/">UPS</a>
(ground, "blue" 2-day or overnight "red"), or <a
href="http://www.fedex.com/">Fedex</a>
(3-day ground, overnight or 2-day) (inside the USA), and <a
href="http://www.usps.com/">USPS</a>
International Airmail , TNT and <a href="http://www.dhl.com/">DHL</a>,
as
well, for international & country to country, unless you specify
otherwise.
You can track your packages whereabouts live via net.</font>
</p>
<p><b><font color="#000000">No. 5 </font><font color="#000099">What
about international orders?</font></b>
<br>
<font color="#000000">We have also used normal government <a
href="http://www.usps.com/">Airmail
Parcel Post</a> which vary in reliability from country to country, and<i>
limit</i> weight, size and insurance coverage. They average two
weeks
worldwide, saving 40% on shipping, whereas private carriers take 7-10
days-max,
unless rush shipping is applied, (1-3 days <a
href="http://www.usps.com/">Express
Mail International</a> to 35 countries).</font>
</p>
<p><font color="#000000">One major difference and short delay with
international
orders is because we must recieve them in our office, to re-pack for
export
with documentation for your customs authority.</font>
</p>
<p><b><font color="#000000">No. 6 </font><font color="#000099">What
if the merchandise arrives damaged?</font></b>
<br>
<font color="#000000">You must report in writing via email or fax
within
one week of reciept of goods including: nature of problem, serial
number,
whether "dead on arrival" (doa) or breakdown, name, tel #, email/fax.</font>
</p>
<p><b><font color="#cc0000">Please, do not throw away any
packaging!
Suppliers will not accept returns without all original packaging, </font></b><font
color="#000000">(except
outer plastic wrap).</font> We will reply with a <b>R</b>eturn <b>M</b>erchandise
<b>A</b>uthorization
number (RMA) to put outside the box.
</p>
<p><b><font color="#000000">No. 7 </font><font
color="#000099">What
if I've bought from you before?</font></b>
<br>
<font color="#000000">Makes life easier and faster, (although it seems
fast enough), particularily if you've paid by checkfaxx. All we need is
the product info. and your next check number (via tel, email or fax).
That's
it.</font>
</p>
<p><b><font color="#000000">No. 8 </font><font
color="#000099">How
about technical support after delivery?</font></b>
Email:<a href="mailto:%[email protected]">
[email protected]</a><br>
<font color="#000000">Depends. If hardware, could be us or the
manufacturer.
If sold as a workstation, we take all responsibilty either way. Most
have
a tech support hotline or website or bbs, all listed on our <a
href="http://www.hightech-store.com/vendors.html">vendor
page</a>. <b>Everything we sell carries at least a one-year
warranty</b>,
regardless of the manufacturer (unless theirs is longer). Phone systems
usually carry two-years, along with closed-circuit tv, access control
and
other packaged components.</font>
</p>
<p><b><font color="#000000">No. 9 </font><font
color="#000099">Can
I get an extended warranty for three or four years extra?</font></b>
<br>
Almost everything we sell can be extended via the G.E. Extended
Warranty
Service Plan, based on original purchase price. Total term length
includes
the warranty the product came with plus additional covergae purchased.
</p>
<p><b><font color="#000000">No. 10 </font><font color="#000099">What
is your re-stocking fee if I want to return my item?</font></b>
<br>
Returns can be tricky; first is to establish the reason-DOA or dislike.
Usually shipments are sent directly back to our supplier with an <b>RMA#</b>,
after which they credit our account, (<i>less a 15-20% re-stock charge
and shipping</i>). Many surveillance items are not returnable at all,
unless
DOA. DOA's are replaced same day recieved, without charge, delivery
free.
Some items, like headsets, can't be returned due to health regulations.
CPU & Memory chips aren't returnable because of risk of
static
and improper packaging. <i>Please check with us for specific
supplier's
policy for each item, before purchase.</i>
</p>
<p><b><font color="#000000">No. 11 </font><font color="#000099">Truth
is, I don't know you guys, I just found you on the Internet. Who is
High
Tech and how long have you been around, (not trying to insult you, of
course)?</font></b>
<br>
<font color="#000000">No insult implied, or taken. Actually glad you
asked! Too many firms have already discovered the net as a way to
exploit
trusting folks like us and you. Vacation scams, spam email scams, and
others
can quickly erode trust and communication between people which the net
was spawned to encourage.</font>
</p>
<p><font color="#000000">In business, where trust is earned, we managed
(as <b>The High Tech Store Div</b>.) an actual showroom for 12 years,
1983-95
before migrating to our virtual showroom. Our reputation worldwide is
without
equal for unusual niche technology products and services and we have
been
profiled from German TV to The Washington Post, to Mhz TV, to "First
Business"
Cable News. Our opinion on technology topics have been reported by
various
press from Cox Newspaper Syndicate to CBS Radio News. Of course, you
can
always try D&B or the BBB online to check us out. <b>Independent
TelephoneDiv.</b>
has been around installing & repairing voicemail, payphones and
phone
systems since 1985. <b>J.R. Systems Wholesalers Div.</b> was started
in
1981, focussing on sales to government. We acquired JR in 1985 and
expanded
to Dealers, Resellers, VARS, and Exporters, (picking up clients in over
90 countries).</font>
<br>
</p>
<hr width="100%">
<center>Back to <b><a
href="http://www.thehightechstore.com/contactus.html">CONTACT
</a></b>page
<br>
<font size="-1"> (Worldwide Telephone Contacts, Voice/Faxmail,
ICQ,
Snailmail, other Email)</font>
<p><font color="#cc0000"><font size="+2">Want to order now by phone?</font></font>
<br>
<font color="#006600"><font size="+2">You will still need to <a
href="http://www.thehightechstore.com/contactus.html">Send
a Fax</a> or an <a
href="mailto:[email protected]?subject=Ordering">Email</a>
to confirm.</font></font>
</p>
<p><font color="#3333ff"><font size="+2"><b>Call</b> <b>1-800-TECH-NOW
</b></font></font><font color="#3333ff" style="color: rgb(0, 0, 0);">(8324669)</font><font
color="#3333ff"><font size="+2"><b> or
1-202-797-TECH</b></font></font>
(8324)<br>
<font size="+1">(8am-8pm 13:00-01:00 gmt)</font></p>
</center>
<p>Skip over to our <a href="http://www.thehightechstore.com/">Home
Page</a>
</p>
<p>Copyright 1995-2004 <a
href="http://www.thehightechstore.com/index4.html">The
High Technology Store</a> Div. <a
href="http://www.hightechnologyintl.com/hti.html">HTIC</a><br>
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