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<h2 class="MsoTitle" align="center"><b><font face="Verdana, Arial, Helvetica, sans-serif">WORKING
WITH DIFFICULT PEOPLE</font></b></h2>
<h3 class="MsoTitle"><b><font face="Verdana, Arial, Helvetica, sans-serif">The
Top 5 Complaints</font></b></h3>
<p class="MsoNormal"><span style="font-size: 14.0pt"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">In
exit interviews, employee surveys and personal counseling interviews, one of
the most often repeated complaints is the issue of difficult coworkers.
Sometimes it�s a personality conflict but often it�s a fellow employee displaying
distractive work habits, bad behavior or uncivil acts. You can�t always choose
the people you work with so it may help to explore 5 of the more recognized
characteristics of problem coworkers. </font></span></p>
<h3 class="MsoNormal"><b><span style="text-decoration: none"><font face="Verdana, Arial, Helvetica, sans-serif"><u>1<span style="font:7.0pt "Times New Roman"">
</span></u></font></span><u><font face="Verdana, Arial, Helvetica, sans-serif">The
Babbling Buddy</font></u></b></h3>
<p class="MsoBodyTextIndent" style="text-indent:0in"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">This
is the coworker who stops your work to chatter about anything at all.
A little light conversation or a passing few comments can be refreshing but
the Babbling Buddy is constantly interrupting you with non-stop conversation.
He probably likes you and means well, but all too often he causes distraction
and lost time.</font></p>
<p class="MsoNormal"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">Dealing
with BB: Wall yourself off physically or psychologically. Shut the
door; wall off your workspace with shelves, books, tools or equipment.
Use any type of divider. Respond to his conversations with short quip
answers of yes/no or �hmms�. Show that you are engrossed in your work,
�I�m sorry I didn�t hear you, I�m so busy right now�. Don�t sacrifice
your time trying to politely accept their conversation. </font></p>
<h3><span style="text-decoration: none"><font face="Verdana, Arial, Helvetica, sans-serif"><b><u>2<span style="font:7.0pt "Times New Roman"">
</span></u></b></font></span><u><b><font face="Verdana, Arial, Helvetica, sans-serif">The
Clinging Vine</font></b></u></h3>
<p class="MsoNormal" style="text-indent:0in"><span style="font-size: 14.0pt">
<font face="Verdana, Arial, Helvetica, sans-serif" size="-1">This employee is
also well intentioned, but sees the workplace as one happy social family. That�s
OK to a limit. Your limit may be exceeded when the she wants you to spend
your evenings, weekends and holidays together. She wants to know all about
your private life and wants to tell you about hers. She wants you involved
far more than you want to be.</font></span></p>
<p class="MsoNormal" style="text-indent:0in"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">
Dealing With CV: Decide on your own, just how much you want your work
life and personal life to be intermingled. Join only in those activities in
which you wish to participate. Whatever level you choose is the right
level for you, a lot or none at all, it�s your choice. Share no more of your
personal life than is comfortable for you. In most cases it�s you who
is prolonging the problem because you feel apologetic and fear hurting someone�s
feelings.</font></p>
<h3><b><span style="text-decoration: none"><font face="Verdana, Arial, Helvetica, sans-serif"><u>3<span style="font:7.0pt "Times New Roman"">
</span></u></font></span><u><font face="Verdana, Arial, Helvetica, sans-serif">The
Muckraker</font></u></b></h3>
<p><span style="font-size: 14.0pt"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">Discrediting
or destroying the reputations of you or your coworkers can be an avocation for
some people. These may be partial truths, slanted versions, innuendos or outright
lies.</font></span></p>
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">Dealing with MR:
Do not encourage or engage in these conversations. Indicate that you are uncomfortable
with the damaging affect this may have on someone. Do not share information
about yourself or others with MR. If you are the subject, state the facts to
whoever brings this to you or say that you feel that spreading malicious rumors
is damaging and unfair. Do not counter attack with negative rumors against MR.
The result will be that you both will be viewed as petty and untrustworthy.
</font> </p>
<h3><b><span style="text-decoration: none"><font face="Verdana, Arial, Helvetica, sans-serif"><u>4<span style="font:7.0pt "Times New Roman"">
</span></u></font></span><u><font face="Verdana, Arial, Helvetica, sans-serif">The
Secret Agent</font></u></b></h3>
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">This person is
often the eyes and ears of someone else. That may be another employee, a competitive
coworker or a Supervisor. Different from Muckraker, SA is trying specifically
to find something that is damaging or can be used against you. They will usually
come across as your confiding friend.</font></p>
<p><span style="font-size: 14.0pt"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">Dealing
with SA: Don�t fall victim to someone suddenly inquiring into your personal
life or seeking negative opinions against someone else. Do not reveal private
information about another. You might consider what your shared comments would
sound like if made public, and they may be!</font></span></p>
<h3><b><u>The Silent Partner</u></b></h3>
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">The SP wants to
share in your work ideas and plans. In fact they want to own them. They
may be stealing your work and turning it in as their own. They may take credit
for a job you completed. Often it�s taking information you�ve just developed
and turning it in before you do. Sometimes its just taking your idea or work
and making it part of their report or project.</font></p>
<p><span style="font-size: 14.0pt"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">Dealing
with SP: There are two things to keep in mind here. One; don�t hide your ideas
too long for fear that they�re not good enough or not ready. Discuss ideas
and suggestions with your Supervisor. Almost everyone has good ideas.
But sometimes it takes the SP to put them into use. Don�t wait! Don�t procrastinate!
Two; Often you can�t prevent this from happening until it�s too late.
But once burned, learn from the experience. Don�t share your ideas with
that person again. </font></span> </p>
<hr>
<h2 style="margin-left:.75in" align="center">
<font face="Verdana" color="#008000">Have an employment question?</font></h2>
<h3 style="margin-left:.75in" align="center"><font face="Verdana">Send it to
<a href="mailto:[email protected]?subject=From HR On The Job">
[email protected]</a></font></h3>
<p style="margin-left:.75in" align="center"><b><font face="Verdana" size="2">
Please include Company Name and Association in your e-mail. Company
identification will be kept confidential.</font></b></p>
<hr>
<h2 align="left"><b><u><font
face="Verdana, Arial, Helvetica, sans-serif">Hitchhiking on the Information
Highway</font></u></b></h2>
<p align="left"><font face="Verdana, Arial, Helvetica, sans-serif"><b><font
size="4" color="#FF0000">Dateline: September 2004</font></b></font></p>
<p class="MsoNormal"><i><font face="Verdana, Arial, Helvetica, sans-serif"
size="-1">Note. Although we attempt to provide the HRU update on the first
of each month, we are normally delayed awaiting the release of several
monthly government statistical reports. We will hereafter update the information
as each report becomes available without waiting for all of them to be
released.</font></i></p>
<p> </p>
<table border="0" width="100%" height="376">
<tr>
<td width="100%" height="370">
<h3 class="MsoNormal"><b><u><span style="font-size: 14.0pt"><font face="Verdana, Arial, Helvetica, sans-serif">Are
U.S. Workers Unhappy?</font></span></u></b></h3>
<p class="MsoNormal"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">Following
�Dilbert�, the press and TV news, you learn that the American worker is
very unhappy. Almost everyone is overstressed, overworked, depressed
and even feels �sold out<b>�. </b></font></p>
<p class="MsoNormal"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">But
when the American Enterprise Institute recently compiled the results of
several nationwide polls, they found the facts to be otherwise.</font></p>
<h4 class="MsoNormal"><b><font face="Verdana, Arial, Helvetica, sans-serif">Highlights
Of The Report:</font></b></h4>
<p class="MsoNormal"><b><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">Work
Satisfaction?</font></b><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">
Less than 10% said that they were very dissatisfied with their jobs.
This number has held very close for over 25 years.</font></p>
<p class="MsoNormal"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>Take
The Same Job Again?</b> Well over 50% said they would take the same
job again �without hesitation�. </font></p>
<p class="MsoNormal"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>Loyal
To your company?</b> 85% said they
have a strong sense of loyalty to the company they work for. 67%
said they felt their company had a strong sense of loyalty to them.</font></p>
<p class="MsoNormal"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>Too
Much Work Load?</b> 86%
said they were satisfied with the amount of work they do. 9% were
dissatisfied.</font></p>
<p class="MsoNormal"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>Enough
Vacation Time?</b> 79% said
they were satisfied with the amount they have. 17% were unsatisfied.</font></p>
<p class="MsoNormal"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>Stress?
</b>The issue of stress is greatly overrated. 64% said they were
satisfied with the level of stress in their work.</font></p>
<p class="MsoNormal"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>Coworkers.</b>
Workers said that the happiest quality in their jobs was their coworkers.
They were the most unhappy with the amount of pay.</font></p>
<p class="MsoNormal"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>Fear
Of Layoff?</b> 80% said
they were not worried about layoffs, nor that their wages would be cut.
90% said they were not worried about their jobs being outsourced overseas.</font></p>
<p class="MsoNormal"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>Telecommuting/Virtual
Office.</b> About
25% of workers said that their job <u>never </u>requires them to be in
an office. Only 40% said that it always does.</font></p>
<p class="MsoNormal"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">It
would appear that employees feel about the same amount of dissatisfaction
in their job as always. But it doesn�t appear that he media is getting
the story right.</font></p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"> </p>
<h2 class="MsoNormal"><font face="Verdana, Arial, Helvetica, sans-serif"><span style="text-decoration: none"><b><u>
QUOTES OF THE MONTH</u></b></span></font></h2>
<span style="text-decoration: none"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">
<p class="MsoNormal"><b>�Many of life�s failures are people who did not
realize how close they were to success when they gave up.�</b></p>
</font></span>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<p> <i><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">Thomas
Edison</font></i></p>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>�Whatever
you can do or dream you can, begin it! Boldness has genius, power
and magic in it.�</b></font></p>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<p> <font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><i>Goethe</i></font></p>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>�Politics
is supposed to be the second oldest profession. I have come to realize
that it bears a very close resemblance t</b>o the first.� </font></p>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<p> <font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><i>Ronald
Reagan</i></font></p>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>There
is no distinctly American native criminal class, save Congress.�</b></font></p>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<p> <font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><i>Mark
Twain</i></font></p>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>�I
think women should marry men who wear an earring. They�ve experienced
pain and bought jewelry.� </b></font></p>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">
<i>Rita Ruddner</i></font></p>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
<span style="text-decoration: none"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">
<p class="MsoNormal"> </p>
<hr width="75%">
<table border="0" width="33%">
<tr>
<td width="64%" valign="top">
<div style="border-style: solid; border-width: 1; padding-left: 4; padding-right: 4; padding-top: 1; padding-bottom: 1">
<p align="left"><font size="-1"
face="Verdana, Arial, Helvetica, sans-serif"><b>Minimum Wage:</b></font></p>
</div>
</td>
<center>
<td width="100%" valign="top"><font size="-1"
face="Verdana, Arial, Helvetica, sans-serif">$5.15/hr.</font></td>
</center>
</tr>
</table>
<table border="0" width="99%">
<tr>
<td width="13%" valign="middle" style="border-left-style: solid; border-left-width: 1; border-right-style: solid; border-right-width: 1; border-top-style: solid; border-top-width: 1"><font
face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>Average
Income:</b></font></td>
<td width="67%" style="border-left-style: solid; border-left-width: 1">
<table border="1" cellpadding="0" cellspacing="0" style="border-collapse: collapse" bordercolor="#111111" width="100%" id="AutoNumber4" height="76">
<tr>
<td width="100%" height="76">
<table border="0" cellpadding="0" cellspacing="0" style="border-collapse: collapse" bordercolor="#111111" width="100%" id="AutoNumber5">
<tr>
<td width="50%" align="center"><b><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">Hourly</font></b></td>
<td width="50%" align="center"><b><font size="-1" face="Verdana, Arial, Helvetica, sans-serif">Weekly</font></b></td>
</tr>
</table>
<table border="1" cellpadding="0" cellspacing="0" style="border-collapse: collapse" bordercolor="#111111" width="100%" id="AutoNumber6" height="50">
<tr>
<td width="25%" height="50">
<p align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><u>
August 2003</u><br>
$15.41</font>
</td>
<td width="25%" height="50">
<p align="center"><u><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">
August</font></u><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><u>
2004<br>
</u>$15.77</font>
</td>
<td width="25%" height="50">
<p align="center"> <span style="text-decoration: none"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">
<u>August 2003</u><br>
</font></span> <font face="Verdana, Arial, Helvetica, sans-serif" size="-1">
$517.78</font>
</td>
<td width="25%" height="50">
<p align="center"><u><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">
August 2004</font></u><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><u><br>
</u>$533.03</font>
</td>
</tr>
</table>
</td>
</tr>
</table>
</td>
<td width="20%">
<table border="0" width="99%" height="78">
<tr>
<td width="100%" height="40">
<p align="center"><font size="-1"
face="Verdana, Arial, Helvetica, sans-serif"><b><u>Family of<br>
Four</u></b></font>
</td>
</tr>
<tr>
<td width="100%" height="30">
<p align="center"><font size="-1"
face="Verdana, Arial, Helvetica, sans-serif">$64,000 (annual)</font>
</td>
</tr>
</table>
</td>
</tr>
<tr>
<td width="13%" bgcolor="#C0C0C0" style="border-left-style: solid; border-left-width: 1; border-right-style: solid; border-right-width: 1; border-bottom-style: solid; border-bottom-width: 1"><font
face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>Federal<br>
Poverty Level:</b></font></td>
<td width="67%" bgcolor="#C0C0C0" style="border-left-style: solid; border-left-width: 1"> </td>
<td width="20%" bgcolor="#C0C0C0">
<p align="center"><font face="Verdana, Arial, Helvetica, sans-serif"
size="-1">$17,650 (annual)</font>
</td>
</tr>
</table>
<hr noshade color="#000000">
<table border="0" width="99%">
<tr>
<td width="100%" style="border-style: solid; border-width: 1">
<h3><font face="Verdana, Arial, Helvetica, sans-serif"
size="-1"><b><u>Benefits <br>
</u></b><i>as a Percentage of Payroll</i></font></h3>
</td>
</tr>
</table>
<table border="0" width="100%" height="275" style="border-collapse: collapse" bordercolor="#111111" cellpadding="2">
<tr>
<td width="31%" height="45" valign="top" bordercolor="#000080" bgcolor="#C0C0C0">
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>1997</b></font></p>
</td>
<td width="5%" height="45" valign="top" align="left" bordercolor="#000080" bgcolor="#C0C0C0">
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>24.8%</b></font></p>
</td>
</tr>
<tr>
<td width="31%" height="46" valign="top" bordercolor="#000080" bgcolor="#C0C0C0">
<p><font size="-1"><b><font face="Verdana, Arial, Helvetica, sans-serif">
1998</font></b></font></p>
</td>
<td width="5%" height="46" valign="top" align="left" bordercolor="#000080" bgcolor="#C0C0C0">
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>23.4%</b></font></p>
</td>
</tr>
<tr>
<td width="31%" height="46" valign="top" bordercolor="#000080" bgcolor="#C0C0C0">
<p><font size="-1"><b><font face="Verdana, Arial, Helvetica, sans-serif">
1999</font></b></font></p>
</td>
<td width="5%" height="46" valign="top" align="left" bordercolor="#000080" bgcolor="#C0C0C0">
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>22.8%</b></font></p>
</td>
</tr>
<tr>
<td width="31%" height="46" valign="top" bordercolor="#000080" bgcolor="#C0C0C0">
<p><font size="-1"><b><font face="Verdana, Arial, Helvetica, sans-serif">
2000</font></b></font></p>
</td>
<td width="5%" height="46" valign="top" align="left" bordercolor="#000080" bgcolor="#C0C0C0">
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>26.1%</b></font></p>
</td>
</tr>
<tr>
<td width="31%" height="46" valign="top" bordercolor="#000080" bgcolor="#C0C0C0">
<p><font size="-1"><b><font face="Verdana, Arial, Helvetica, sans-serif">
2001</font></b></font></p>
</td>
<td width="5%" height="46" valign="top" align="left" bordercolor="#000080" bgcolor="#C0C0C0">
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>27.1%</b></font></p>
</td>
</tr>
<tr>
<td width="31%" height="46" valign="top" bordercolor="#000080" bgcolor="#C0C0C0">
<p><font size="-1"><b><font face="Verdana, Arial, Helvetica, sans-serif">
2002</font></b></font></p>
</td>
<td width="5%" height="46" valign="top" align="left" bordercolor="#000080" bgcolor="#C0C0C0">
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>
30.0%</b></font></p>
</td>
</tr>
<tr>
<td width="31%" height="46" valign="top" bordercolor="#000080" bgcolor="#C0C0C0">
<span style="text-decoration: none"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">
<b><i> In 2002, employee benefits represented 30% of the total compensation
an employee received.</i></b>
<p><b><i> Those benefits ranked are:</i></b>
</font></span>
<p>
</td>
<td width="5%" height="46" valign="top" align="left" bordercolor="#000080" bgcolor="#C0C0C0">
</td>
</tr>
<tr>
<td width="31%" height="46" valign="top" bordercolor="#000080" bgcolor="#C0C0C0">
<span style="text-decoration: none"><font size="-1" face="Verdana, Arial, Helvetica, sans-serif">
Health Care Benefits</font></span></td>
<td width="5%" height="46" valign="top" align="left" bordercolor="#000080" bgcolor="#C0C0C0">
<span style="text-decoration: none"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">
11.5%</font></span>
<p>
</td>
</tr>
<tr>
<td width="31%" height="46" valign="top" bordercolor="#000080" bgcolor="#C0C0C0">
<span style="text-decoration: none"><font size="-1" face="Verdana, Arial, Helvetica, sans-serif">
Paid Time Off</font></span></td>
<td width="5%" height="46" valign="top" align="left" bordercolor="#000080" bgcolor="#C0C0C0">
<span style="text-decoration: none"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">
10.4%</font></span>
<p>
</td>
</tr>
<tr>
<td width="31%" height="46" valign="top" bordercolor="#000080" bgcolor="#C0C0C0">
<span style="text-decoration: none"><font size="-1" face="Verdana, Arial, Helvetica, sans-serif">
Retirement Savings Plan</font></span></td>
<td width="5%" height="46" valign="top" align="left" bordercolor="#000080" bgcolor="#C0C0C0">
<span style="text-decoration: none"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">
8.1%</font></span>
<p>
</td>
</tr>
<tr>
<td width="31%" height="46" valign="top" bordercolor="#000080" bgcolor="#C0C0C0">
<span style="text-decoration: none"> <font size="-1" face="Verdana, Arial, Helvetica, sans-serif"><b>Total
Benefits (As a percentage of total compensation)</b></font></span></td>
<td width="5%" height="46" valign="top" align="left" bordercolor="#000080" bgcolor="#C0C0C0">
<span style="text-decoration: none"> <font size="-1" face="Verdana, Arial, Helvetica, sans-serif"><b>
30%</b></font></span></td>
</tr>
<tr>
<td width="31%" height="46" valign="top" bordercolor="#000080" bgcolor="#C0C0C0">
</td>
<td width="5%" height="46" valign="top" align="left" bordercolor="#000080" bgcolor="#C0C0C0">
</td>
</tr>
</table>
<hr noshade color="#000000">
<b>
<table border="0" width="100%">
<tr>
<td width="37%" style="border-style: solid; border-width: 1">
<p align="left"><font face="Verdana, Arial, Helvetica, sans-serif"
size="-1"><b>IRS Mileage Allowance :</b></font></p>
</td>
<center>
<td width="63%" style="border-left-style: solid; border-left-width: 1">
<div align="left"><font size="-1"><b>37.5</b> </font><font face="Verdana, Arial, Helvetica, sans-serif"
size="-1">cents per mile<br>
</font></div>
</td>
</center>
</tr>
</table>
<table border="0" width="100%" bgcolor="#C0C0C0">
<tr>
<td width="32%" style="border-style: solid; border-width: 1">
<p align="left"><font face="Verdana, Arial, Helvetica, sans-serif"
size="-1"><b>Postage:</b></font></p>
</td>
<center>
<td width="68%" style="border-left-style: solid; border-left-width: 1"> </td>
</center>
</tr>
<tr>
<td width="32%" style="border-top-style: solid; border-top-width: 1"><font face="Verdana, Arial, Helvetica, sans-serif"
size="-1">1 oz.</font></td>
<td width="68%"><font face="Verdana, Arial, Helvetica, sans-serif"
size="-1">.37</font></td>
</tr>
<tr>
<td width="32%"><font face="Verdana, Arial, Helvetica, sans-serif"
size="-1">Each additional ounce</font></td>
<td width="68%"><font face="Verdana, Arial, Helvetica, sans-serif"
size="-1">.23</font></td>
</tr>
<tr>
<td width="32%"><font face="Verdana, Arial, Helvetica, sans-serif"
size="-1"><i>Postcards</i></font></td>
<td width="68%"><font face="Verdana, Arial, Helvetica, sans-serif"
size="-1">.23</font></td>
</tr>
</table>
</b>
<hr noshade color="#000000">
<b>
<p>
<table border="0" width="38%" bgcolor="#FFFFFF" style="border-collapse: collapse" bordercolor="#111111" cellpadding="0" cellspacing="0">
<tr>
<td width="100%" style="border-style: solid; border-width: 1"><font face="Verdana, Arial, Helvetica, sans-serif"
size="-1"><b>Where Uncle Sam got his money in 2003:</b></font></td>
</tr>
</table>
<p align="center"> <img border="0" src="../../graphics/2003usrevenue.gif" width="630" height="371"></p>
<hr noshade color="#000000">
<table border="0" width="38%" bgcolor="#C0C0C0" style="border-collapse: collapse" bordercolor="#111111" cellpadding="0" cellspacing="0">
<tr>
<td width="100%" style="border-style: solid; border-width: 1"><font face="Verdana, Arial, Helvetica, sans-serif"
size="-1"><b>Where your federal tax dollar went in 2003:</b></font></td>
</tr>
</table>
<p align="center"> <img border="0" src="../../graphics/2003usbudget.gif" width="632" height="402"></p>
<hr noshade color="#000000">
<table border="0" width="98%">
<tr>
<td width="34%" style="border-style: solid; border-width: 1">
<p align="left"><font face="Verdana, Arial, Helvetica, sans-serif"
size="-1"><b><u>Population:</u></b></font></p>
</td>
<center>
<td width="82%" style="border-left-style: solid; border-left-width: 1"> </td>
</center>
</tr>
<tr>
<td width="34%" style="border-top-style: solid; border-top-width: 1"><font face="Verdana, Arial, Helvetica, sans-serif"
size="-1"><b>World</b></font></td>
<td width="82%">
<p align="left"><font face="Verdana, Arial, Helvetica, sans-serif"
size="-1">6.3 Billion</font>
</td>
</tr>
<tr>
<td width="34%"><font face="Verdana, Arial, Helvetica, sans-serif"
size="-1"><b>U.S.</b></font></td>
<td width="82%">
<p align="left"><font face="Verdana, Arial, Helvetica, sans-serif"
size="-1">292.3 Million</font>
</td>
</tr>
</table>
</b>
<hr noshade color="#000000">
<table border="1" width="99%" bgcolor="#C0C0C0">
<tr> <b>
<td width="48%" style="border-style: solid; border-width: 1">
<p align="left"><b> <font face="Verdana, Arial, Helvetica, sans-serif" size="-1">U.S.
Workforce</font></b></p>
</td>
</b>
<center>
<td width="12%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif"><b><u><font size="-1">
August 2003</font></u></b></font></td>
<b>
<td width="12%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><u><b>
August 2004 </b></u></font></td>
</b>
</center>
</tr>
<tr>
<td width="48%"><font face="Verdana, Arial, Helvetica, sans-serif"
size="-1">U.S. Civilian Workforce</font></td>
<td width="12%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">146,967,000</font></td>
<td width="12%" align="center"><font size="-1" face="Verdana, Arial, Helvetica, sans-serif">147,704,000</font></td>
</tr>
<tr>
<td width="48%"><font size="-1">Number Employed</font></td>
<td width="12%" align="center"> <font size="-1" face="Verdana, Arial, Helvetica, sans-serif">138,137,000</font></td>
<td width="12%" align="center"> <font size="-1" face="Verdana, Arial, Helvetica, sans-serif">139,681,000</font></td>
</tr>
<tr>
<td width="48%"><font face="Verdana, Arial, Helvetica, sans-serif"
size="-1">Number Unemployed</font></td>
<td width="12%" align="center"> <font size="-1">8,830,000</font></td>
<td width="12%" align="center"> <font face="Verdana, Arial, Helvetica, sans-serif" size="-1">
8,022,000</font></td>
</tr>
<tr>
<td width="48%"><font face="Verdana, Arial, Helvetica, sans-serif"
size="-1">Unemployment Rate</font></td>
<td width="12%" align="center">
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">6.0%</font></p>
</td>
<td width="12%" align="center">
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">5.4%</font></p>
</td>
</tr>
</table>
<hr noshade color="#000000">
<table border="0" width="98%" bgcolor="#FFFFFF" style="border-collapse: collapse" bordercolor="#111111" cellpadding="0" cellspacing="0" height="96">
<tr>
<td width="25%" style="border-style: solid; border-width: 1" height="48">
<p align="left"><font face="Verdana, Arial, Helvetica, sans-serif"
size="-1"><b>Absentee Rates (annualized)</b></font></p>
</td>
<center>
<td width="10%" align="center" valign="top" style="border-left-style: solid; border-left-width: 1" height="48"><font
face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b><u>1997</u></b></font></td>
<td width="10%" align="center" valign="top" height="48"><font
face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b><u>1998</u></b></font></td>
<td width="11%" align="center" valign="top" height="48"><font
face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b><u>1999</u></b></font></td>
<td width="11%" align="center" valign="top" height="48"><font
face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b><u>2000</u></b></font></td>
<td width="11%" align="center" valign="top" height="48"><font
face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b><u>2001</u></b></font></td>
<td width="11%" align="center" valign="top" height="48"><font
face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b><u>2002</u></b></font></td>
<td width="11%" align="center" valign="top" height="48"><font
face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b><u>3rd Quarter<br>
2003</u></b></font></td>
</center>
</tr>
<tr>
<td width="25%" style="border-top-style: solid; border-top-width: 1" height="48">
<font face="Verdana, Arial, Helvetica, sans-serif" size="-1">Men equal
approximately 1/3 of all absenteeism<br>
Women approximately 2/3</font></td>
<td width="10%" align="center" valign="top" height="48"><font
face="Verdana, Arial, Helvetica, sans-serif" size="-1">2.0%</font></td>
<td width="10%" align="center" valign="top" height="48"><font
face="Verdana, Arial, Helvetica, sans-serif" size="-1">2.6%</font></td>
<td width="11%" align="center" valign="top" height="48"><font
face="Verdana, Arial, Helvetica, sans-serif" size="-1">2.4%</font></td>
<td width="11%" align="center" valign="top" height="48"><font
face="Verdana, Arial, Helvetica, sans-serif" size="-1">2.9%</font></td>
<td width="11%" align="center" valign="top" height="48">
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">2.1%</font></p>
</td>
<td width="11%" align="center" valign="top" height="48">
<p><font size="-1">3.6</font><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">%</font></p>
</td>
<td width="11%" align="center" valign="top" height="48">
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">1.9%</font></p>
</td>
</tr>
</table>
<hr noshade color="#000000">
<table border="0" cellpadding="0" cellspacing="0" style="border-collapse: collapse" bordercolor="#111111" width="100%" id="AutoNumber3" bgcolor="#C0C0C0">
<tr>
<td width="100%">
<h4><b><font size="2" face="Verdana, Arial, Helvetica, sans-serif">PRODUCTIVITY
OF THE AMERICAN WORKFORCE</font></b><font size="2" face="Verdana, Arial, Helvetica, sans-serif"><br>
(The amount of goods produced, divided by the number of work hours
it took to produce it)</font></h4>
</td>
</tr>
</table>
<p>
<table border="0" cellpadding="0" cellspacing="0" style="border-collapse: collapse" bordercolor="#111111" width="100%" id="AutoNumber2" bgcolor="#C0C0C0">
<tr>
<td width="32%">
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>1992</b></font></p>
</td>
<td width="68%">
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">3.7%</font></p>
</td>
</tr>
<tr>
<td width="32%">
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>1993</b></font></p>
</td>
<td width="68%">
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">0.5%</font></p>
</td>
</tr>
<tr>
<td width="32%">
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>1994</b></font></p>
</td>
<td width="68%">
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">1.3%</font></p>
</td>
</tr>
<tr>
<td width="32%">
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>1995</b></font></p>
</td>
<td width="68%">
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">0.9%</font></p>
</td>
</tr>
<tr>
<td width="32%">
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>1996</b></font></p>
</td>
<td width="68%">
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">2.5%</font></p>
</td>
</tr>
<tr>
<td width="32%">
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>1997</b></font></p>
</td>
<td width="68%">
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">2.0%</font></p>
</td>
</tr>
<tr>
<td width="32%">
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>1998</b></font></p>
</td>
<td width="68%">
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">2.6%</font></p>
</td>
</tr>
<tr>
<td width="32%">
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>1999</b></font></p>
</td>
<td width="68%">
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">2.4%</font></p>
</td>
</tr>
<tr>
<td width="32%">
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>2000</b></font></p>
</td>
<td width="68%">
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">2.9%</font></p>
</td>
</tr>
<tr>
<td width="32%">
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>2001</b></font></p>
</td>
<td width="68%">
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">1.1%</font></p>
</td>
</tr>
<tr>
<td width="32%">
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>2002</b></font></p>
</td>
<td width="68%">
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">4.7%</font></p>
</td>
</tr>
<tr>
<td width="32%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>2003</b></font></td>
<td width="68%"><font size="-1" face="Verdana, Arial, Helvetica, sans-serif">4.5%</font></td>
</tr>
<tr>
<td width="32%"><font size="-1" face="Verdana, Arial, Helvetica, sans-serif"><b>1st
Quarter 2004</b></font></td>
<td width="68%"><font size="-1" face="Verdana, Arial, Helvetica, sans-serif">UP
3.8% Increase</font></td>
</tr>
<tr>
<td width="32%"><font size="-1" face="Verdana, Arial, Helvetica, sans-serif"><b>
2nd Quarter 2004</b></font></td>
<td width="68%"><font size="-1" face="Verdana, Arial, Helvetica, sans-serif">UP
2.5% Increase</font></td>
</tr>
<tr>
<td width="32%"> </td>
<td width="68%"> </td>
</tr>
</table>
</font></span>
<h3 align="center"> </h3>
</td>
</tr>
</table>
<p><font face="Verdana" size="2">� 2004 William J. Cook</font></p>
</body>
</html>