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<p class="MsoNormal" style="margin-left:.5in;text-indent:.5in" align="center"><b style="mso-bidi-font-weight:normal"><font size="6"><span style="mso-bidi-font-size: 12.0pt"><font face="Verdana, Arial, Helvetica, sans-serif">IS
MANAGEMENT A PROFESSION</font></span></font></b><font size="6" face="Verdana, Arial, Helvetica, sans-serif">?</font></p>
<p class="MsoNormal"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">What
is a manager?<span style="mso-spacerun: yes"> </span>A reasonable
definition might be, �One who controls actions, functions or people in some
process usually intended to result in a predetermined outcome.�</font></p>
<p class="MsoNormal"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">In
today�s workforce we often confer the title of manager to people as a reward,
a status symbol even to people who don�t actually manage anything or anyone.<span style="mso-spacerun: yes">
</span>However, on most federal forms (such as Affirmative Action Programs,
EEO-1 reports, etc.), the title �Manager� means the person manages and
evaluates the performance of <i style="mso-bidi-font-style:normal">people</i>.</font></p>
<p class="MsoNormal"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">Using
that guideline we might more properly say, �Management is performing
functions, pursuing goals and getting things done <i style="mso-bidi-font-style:normal">through
other people</i>.�</font></p>
<p class="MsoNormal"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b style="mso-bidi-font-weight:normal">What
skills do you look for (or train for) when selecting a manager</b>?</font></p>
<p class="MsoNormal"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">Now
here�s where our troubles start!<span style="mso-spacerun: yes"> </span>Probably
90% of us select managers based on two things.<span style="mso-spacerun: yes">
</span>The first is chemistry, selecting someone in our own image!<span style="mso-spacerun: yes">
</span>(�He or she is a lot like me and I know I�m good, besides I know we�ll
get along well, so��)<span style="mso-spacerun: yes"> </span>The
second is productivity.<span style="mso-spacerun: yes"> </span>That is to
select operatives who do the best work.<span style="mso-spacerun: yes"> </span>Makes
sense!<span style="mso-spacerun: yes"> </span>But as most of us have
learned, being a good worker does not always mean being the best manager of
other workers.<span style="mso-spacerun: yes"> </span>It often means that
we have not only lost our most productive worker but we now have an incompetent
manager in charge of our most important asset, our people!<span style="mso-spacerun: yes"> </span></font></p>
<p class="MsoNormal"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b style="mso-bidi-font-weight:normal">What�s
the problem here?<span style="mso-spacerun: yes"> </span>Why wouldn�t
this work?</b></font></p>
<p class="MsoNormal"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">The
answer is clear with even a basic analysis.<span style="mso-spacerun: yes">
</span>The skills needed for management are usually quite different from the
skills needed for a technical or production worker.<span style="mso-spacerun: yes">
</span>You can readily identify the skills wanted in a technical or operative
worker.<span style="mso-spacerun:
yes"> </span>But when you attempt to identify the skill and talents needed
for a manager, what do you look for?<span style="mso-spacerun: yes"> </span>Although
there are many to consider for each particular manager�s job, there are
clearly some universal traits that apply to all managers.</font></p>
<p class="MsoNormal"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b style="mso-bidi-font-weight:normal">The
5 basic skills of good managers</b>.</font></p>
<p class="MsoNormal"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">You
would, of course, generally want them to know the functions of the work they are
going to manage.<span style="mso-spacerun:
yes"> </span>But if at all possible, a good manager lets the people manage
their work, the manager manages the people!<span style="mso-spacerun: yes">
</span>These are the 5 primary skills and talents to do that.</font></p>
<p class="MsoNormal" style="margin-left:.75in;text-indent:-.5in;mso-list:l0 level1 lfo1;
tab-stops:list .75in"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">1.<span style="font:7.0pt "Times New Roman"">
</span><u>Time Management</u><span style="mso-spacerun: yes"> </span>Organizing,
planning, getting things done on time, being efficient, coordinating the efforts
of many people, making deadlines.</font></p>
<p class="MsoNormal" style="margin-left:.75in;text-indent:-.5in;mso-list:l0 level1 lfo1;
tab-stops:list .75in"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">2.<span style="font:7.0pt "Times New Roman"">
</span><u>Knowing Clearly The Outcome Desired</u><span style="mso-spacerun: yes">
</span>Having a clear picture of what you want to end up with, where you are
going, what the goal is, the milestones that need to be identified.<span style="mso-spacerun: yes">
</span>Knowing how to achieve may be important <i style="mso-bidi-font-style:normal">unless</i>
the people being managed already know that!<span style="mso-spacerun: yes">
</span>Your manager is at an advantage if he/she knows that too, but, the job is
not to instruct people how to do but much more so what to do!<span style="mso-spacerun: yes">
</span>The people being managed almost always do better without being told how
to do the work.<span style="mso-spacerun: yes"> </span>Good management is
seldom micro-management.</font></p>
<p class="MsoNormal" style="margin-left:.75in;text-indent:-.5in;mso-list:l0 level1 lfo1;
tab-stops:list .75in"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">3.<span style="font:7.0pt "Times New Roman"">
</span><u>Delegation</u><span style="mso-spacerun: yes"> </span>A
manager should be able to divide the work into doable bites and assign each to
the right individual for that assignment based on their skills and ability to
perform it.<span style="mso-spacerun: yes"> </span>If someone can�t do
the job, then the manager needs to determine why.<span style="mso-spacerun: yes">
</span>No knowledge?, no skill?, no tools?, no materials?�What?<span style="mso-spacerun: yes">
</span>Whatever it is, provide it!<span style="mso-spacerun: yes"> </span>Delegate
someone to show them, or train them, supply the tools, arrange to get the
materials, reassign the work to another.<span style="mso-spacerun: yes"> </span>Your
manager doing their job for them is not the answer.<span style="mso-spacerun: yes">
</span>As a manager he or she wants to multiply themselves through delegation!</font></p>
<p class="MsoNormal" style="margin-left:.75in;text-indent:-.5in;mso-list:l0 level1 lfo1;
tab-stops:list .75in"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">4.<span style="font:7.0pt "Times New Roman"">
</span><u>Interpersonal Skills</u><span style="mso-spacerun: yes"> </span>It�s
a fine line that separates the qualities of being respected, liked or feared.<span style="mso-spacerun: yes">
</span>Good managers need to present a balance of these.<span style="mso-spacerun: yes">
</span>They do not act in fear of their employees.<span style="mso-spacerun: yes">
</span>They move, speak and act with confidence.<span style="mso-spacerun: yes">
</span>They know how to communicate (and to praise in public, criticize in
private), they communicate freely, they are good listeners, they respect their
people and their opinions, but they keep the goals in focus.<span style="mso-spacerun: yes">
</span>They keep their �eyes on the prize.�<span style="mso-spacerun: yes">
</span>Good managers do not see their people as extensions of themselves, whose
purpose is to make the manager look good.<span style="mso-spacerun: yes"> </span>That
concept, at best, will produce a duplication or repetition of the talents of one
individual.<span style="mso-spacerun: yes"> </span>The best managers pull
together the skills, talents, brains and abilities of each person on their team
to multiply the quality and quantity of the outcome.<span style="mso-spacerun: yes"> </span></font></p>
<p class="MsoNormal" style="margin-left:.75in;text-indent:-.5in;mso-list:l0 level1 lfo1;
tab-stops:list .75in"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">5.<span style="font:7.0pt "Times New Roman"">
</span><u>Objectivity</u><span style="mso-spacerun: yes"> </span>Good
managers are not motivated by prejudices, self-interest or personal gain; they
do not use harsh, arbitrary or unfair treatment against others.<span style="mso-spacerun: yes">
</span>They do not let personal friendships or personality determine actions.<span style="mso-spacerun: yes">
</span>They are objective.<span style="mso-spacerun: yes"> </span>A
manager makes decisions or assignments based on objective considerations such
as, who is the best performer, or who earned this assignment or promotion, as
opposed to favoring the next door neighbor or bowling buddy.<span style="mso-spacerun: yes">
</span>They are not ridged or close-minded.<span style="mso-spacerun: yes">
</span>They consider employee suggestions, requests and needs.<span style="mso-spacerun: yes">
</span>They objectively arrive at decisions that may not be popular, that they
may have to defend and even for which they may have to take a little heat, but
they know are the right things to do.<span style="mso-spacerun: yes">
</span>They can make exceptions to a rule when it�s called for and they feel
that they can justify the reason.</font></p>
<p class="MsoNormal"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">Are
these management skills different from those of the technical or production
worker or craftsman?<span style="mso-spacerun: yes"> </span>Yes, they
certainly are!<span style="mso-spacerun: yes"> </span>Does this mean that
you cannot reward good, productive people with promotions?<span style="mso-spacerun: yes">
</span>No, it doesn�t mean that either.<span style="mso-spacerun: yes"> </span>The
answer may be to view management as a separate profession.<span style="mso-spacerun: yes">
</span>You can then select the best worker <u>who is also trainable</u> in
management skills and then actually do the training!</font></p>
<p class="MsoNormal"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">Bill
Cook<br>
President<br>
HRA</font></p>
<hr width="75%">
<div align="center">
<table border="0" width="99%" height="376">
<tr>
<td width="100%" height="370">
<p align="left"><b><u><font size="4" face="Verdana, Arial, Helvetica, sans-serif">Hitchhiking
on the Information Highway</font></u></b></p>
<p align="left"><font face="Verdana, Arial, Helvetica, sans-serif"><b><font size="4" color="#FF0000">Dateline:
September 2001</font></b></font></p>
<p align="left"><font face="Verdana, Arial, Helvetica, sans-serif"><b><font color="#000000" size="3"><u><font size="-1">The
Longest Day(s)</font></u></font></b></font></p>
<p align="left"><font color="#000000" size="-1" face="Verdana, Arial, Helvetica, sans-serif">U.S.
workers log more job hours than any other industrialized nation.
While other nations' annual hours are dropping, the U.S. is
increasing. The annual average of hours worked <b>jumped</b> by
about one (1) work week. </font></p>
<p align="left"><font color="#000000" size="-1" face="Verdana, Arial, Helvetica, sans-serif">Compared
to the average Australians, Canadians, Japanese and Mexican workers,
U.S. workers work approximately <b>100 hours</b> more per year.
This is partly due to European workers averaging <b>4 to 6 weeks of
vacation</b> compared to Americans' 2 weeks.</font></p>
<p align="left"><font color="#000000" size="-1" face="Verdana, Arial, Helvetica, sans-serif"><b><u>Insurance
Premiums Rising</u></b></font></p>
<p align="left"><font color="#000000" size="-1" face="Verdana, Arial, Helvetica, sans-serif">Employer
sponsored health insurance <b>rose</b> 11% this year and are expected to
reach 15% by year end. 42% of companies surveyed said "It's
very likely" that they will <b>increase the employee share</b> of
the premium.</font></p>
<hr width="75%">
<table border="0" width="42%">
<tr>
<td width="73%">
<p align="left"><font size="-1" face="Verdana, Arial, Helvetica, sans-serif"><b>Minimum
Wage:</b></font></p>
</td>
<center>
<td width="91%"><font size="-1" face="Verdana, Arial, Helvetica, sans-serif">$5.15/hr.</font></td>
</center>
</tr>
</table>
<table border="0" width="94%">
<tr>
<td width="15%" valign="top"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>Average
Income:</b></font></td>
<td width="53%">
<table border="0" width="106%">
<tr>
<td width="100%">
<p align="center"><b><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">Hourly</font></b></td>
</tr>
<tr>
<td width="100%">
<table border="0" width="514">
<tr>
<td width="64">
<p align="center"><font size="-1" face="Verdana, Arial, Helvetica, sans-serif"><b><u>Jan.</u></b><br>
$14.02</font></td>
<td width="64">
<p align="center"><font size="-1" face="Verdana, Arial, Helvetica, sans-serif"><b><u>Feb.</u></b><br>
$14.10</font></td>
<td width="64">
<p align="center"><font size="-1" face="Verdana, Arial, Helvetica, sans-serif"><b><u>Mar.</u></b><br>
$14.17</font></td>
<td width="64">
<p align="center"><font size="-1" face="Verdana, Arial, Helvetica, sans-serif"><u><b>Apr.</b></u><br>
$14.22</font></td>
<td width="64">
<p align="center"><font size="-1" face="Verdana, Arial, Helvetica, sans-serif"><b><u>May</u></b><br>
$14.26</font></td>
<td width="64">
<p align="center"><font size="-1" face="Verdana, Arial, Helvetica, sans-serif"><u><b>June</b></u><br>
$14.29</font></td>
<td width="64">
<p align="center"><font size="-1" face="Verdana, Arial, Helvetica, sans-serif"><b><u>July</u></b><br>
$14.34</font></td>
<td width="64">
<p align="center"><font size="-1" face="Verdana, Arial, Helvetica, sans-serif"><u><b>August</b></u><br>
$14.38</font></td>
</tr>
</table>
</td>
</tr>
</table>
</td>
<td width="32%">
<table border="0" width="101%" height="78">
<tr>
<td width="100%" height="40">
<p align="center"><font size="-1" face="Verdana, Arial, Helvetica, sans-serif"><b><u>Family
of<br>
Four</u></b></font></td>
</tr>
<tr>
<td width="100%" height="30">
<p align="center"><font size="-1" face="Verdana, Arial, Helvetica, sans-serif">$59,900
(annual)</font></td>
</tr>
</table>
</td>
</tr>
<tr>
<td width="15%" bgcolor="#C0C0C0"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>Poverty
Level:</b></font></td>
<td width="53%" bgcolor="#C0C0C0"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"></font> </td>
<td width="32%" bgcolor="#C0C0C0">
<p align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">$17,650
(annual)</font></td>
</tr>
<tr>
<td width="15%"></td>
<td width="53%"></td>
<td width="32%"></td>
</tr>
</table>
<table border="0" width="94%" bgcolor="#C0C0C0">
<tr>
<td width="25%" valign="top"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>Gas
Prices:<br>
</b><i>Regular</i></font></td>
<td width="12%" valign="top">
<p align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>National
Avg.<br>
<u>May</u></b><br>
$1.76/gal.</font></td>
<td width="12%" valign="top">
<p align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>National
Avg.<br>
<u>June</u></b><br>
$1.73/gal.</font></td>
<td width="13%" valign="top">
<p align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>National
Avg.<br>
<u>July</u></b><br>
$1.43/gal.</font></td>
<td width="13%" valign="top">
<p align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>National
Avg.<br>
<u>August</u></b><br>
$1.53/gal.</font></td>
<td width="36%">
<p align="left"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><i>Note:<br>
Highest averages are in the West $2.29.<br>
Lowest are in the Southeast $1.17</i></font></td>
</tr>
</table>
<b>
<table border="0" width="79%">
<tr>
<td width="50%">
<p align="left"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>IRS
Mileage Allowance (1-01-01):</b></font></p>
</td>
<center>
<td width="50%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">34.5
cents per mile</font></td>
</center>
</tr>
</table>
<table border="0" width="54%" bgcolor="#C0C0C0">
<tr>
<td width="32%">
<p align="left"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>Postage:</b></font></p>
</td>
<center>
<td width="68%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"></font> </td>
</center>
</tr>
<tr>
<td width="32%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">1
oz.</font></td>
<td width="68%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">.34</font></td>
</tr>
<tr>
<td width="32%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">Each
additional ounce</font></td>
<td width="68%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">.23*</font></td>
</tr>
<tr>
<td width="32%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><i>Postcards</i></font></td>
<td width="68%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">.21*</font></td>
</tr>
<tr>
<td width="32%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"></font> </td>
<td width="68%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><i>*
Postal Rate changes effective July 1, 2001</i></font></td>
</tr>
</table>
<table border="0" width="38%">
<tr>
<td width="100%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>Where
your federal tax dollar goes in 2001:</b></font></td>
</tr>
</table>
<table border="0" width="38%">
<tr>
<td width="67%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">Social
Security</font></td>
<td width="33%">
<p align="right"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">23%</font></td>
</tr>
<tr>
<td width="67%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">Discretionary</font></td>
<td width="33%">
<p align="right"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">19%</font></td>
</tr>
<tr>
<td width="67%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">Defense</font></td>
<td width="33%">
<p align="right"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">16%</font></td>
</tr>
<tr>
<td width="67%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">Medicare
(over 65 years of age)</font></td>
<td width="33%">
<p align="right"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">13%</font></td>
</tr>
<tr>
<td width="67%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">Other</font></td>
<td width="33%">
<p align="right"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">11%</font></td>
</tr>
<tr>
<td width="67%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">Interest
on National Debt</font></td>
<td width="33%">
<p align="right"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">11%</font></td>
</tr>
<tr>
<td width="67%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">Medicaid</font></td>
<td width="33%">
<p align="right"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">7%</font></td>
</tr>
<tr>
<td width="67%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"></font></td>
<td width="33%">
<p align="right"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>100%</b></font></td>
</tr>
</table>
<table border="0" width="34%" bgcolor="#C0C0C0">
<tr>
<td width="100%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>Where
Uncle Sam gets his money in 2001:</b></font></td>
</tr>
</table>
<table border="0" width="34%" bgcolor="#C0C0C0">
<tr>
<td width="61%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">Individual
income tax</font></td>
<td width="39%">
<p align="right"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">50%</font></td>
</tr>
<tr>
<td width="61%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">Payroll
taxes</font></td>
<td width="39%">
<p align="right"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">32%</font></td>
</tr>
<tr>
<td width="61%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">Corporate
taxes</font></td>
<td width="39%">
<p align="right"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">10%</font></td>
</tr>
<tr>
<td width="61%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">Other</font></td>
<td width="39%">
<p align="right"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">8%</font></td>
</tr>
<tr>
<td width="61%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"></font> </td>
<td width="39%">
<p align="right"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>100%</b></font></td>
</tr>
</table>
<table border="0" width="31%">
<tr>
<td width="25%">
<p align="left"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b><u>Population:</u></b></font></p>
</td>
<center>
<td width="75%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"></font></td>
</center>
</tr>
<tr>
<td width="25%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>World</b></font></td>
<td width="75%">
<p align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">6
billion</font></td>
</tr>
<tr>
<td width="25%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>U.S.</b></font></td>
<td width="75%">
<p align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">282
million</font></td>
</tr>
</table>
</b>
<table border="1" width="99%" bgcolor="#C0C0C0">
<tr>
<b>
<td width="48%">
<p align="left"><font face="Verdana, Arial, Helvetica, sans-serif"><font face="Verdana, Arial, Helvetica, sans-serif"><font size="-1"></font></font></font></p>
</td>
</b><center><b>
<td width="10%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b><u>Jan.</u></b></font></td>
<td width="10%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b><u>Feb.</u></b></font></td>
<td width="10%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b><u>Mar.</u></b></font></td>
<td width="10%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b><u>Apr.</u></b></font></td>
<td width="10%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b><u>May</u></b></font></td>
<td width="10%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b><u>June</u></b></font></td>
</b>
<td width="10%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><u><b>July</b></u></font></td>
<b>
<td width="11%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><u>August</u></font></td>
</b></center>
</tr>
<tr>
<td width="48%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">U.S.
Civilian Workforce</font></td>
<td width="10%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">141,955,000</font></td>
<td width="10%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">141,751,000</font></td>
<td width="10%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">141,868,000</font></td>
<td width="10%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">141,757,000</font></td>
<td width="10%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">141,272,000</font></td>
<td width="10%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>141.354,000</b></font></td>
<td width="10%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">141,774,000</font></td>
<td width="11%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">141,350,000</font></td>
</tr>
<tr>
<td width="48%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">Number
Unemployed</font></td>
<td width="10%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">5,950,000</font></td>
<td width="10%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">5,936,000</font></td>
<td width="10%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">6,088,000</font></td>
<td width="10%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">6,402,000</font></td>
<td width="10%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">6,169,000</font></td>
<td width="10%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>6,422,000</b></font></td>
<td width="10%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">6,395,000</font></td>
<td width="11%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">6,957,000</font></td>
</tr>
<tr>
<td width="48%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">Unemployment
Rate</font></td>
<td width="10%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">4.2%</font></td>
<td width="10%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">4.2%</font></td>
<td width="10%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">4.3%</font></td>
<td width="10%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">4.5%</font></td>
<td width="10%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">4.4%</font></td>
<td width="10%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>4.5%</b></font></td>
<td width="10%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">4.5%</font></td>
<td width="11%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">4.9%</font></td>
</tr>
</table>
<table border="0" width="77%" bgcolor="#C0C0C0">
<tr>
<td width="50%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>Average
Cost of replacing one employee:</b></font></td>
<td width="50%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">$36,000</font></td>
</tr>
</table>
<table border="0" width="85%">
<tr>
<td width="15%">
<p align="left"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>Productivity
Rates (2000)</b></font></p>
</td>
<center>
<td width="14%" align="center" bgcolor="#0000FF"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b><u><font color="#FFFFFF">1st
Qtr.</font></u></b></font></td>
<td width="14%" align="center" bgcolor="#0000FF"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b><u><font color="#FFFFFF">2nd
Qtr.</font></u></b></font></td>
<td width="14%" align="center" bgcolor="#0000FF"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b><u><font color="#FFFFFF">3rd
Qtr.</font></u></b></font></td>
<td width="14%" align="center" bgcolor="#0000FF"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b><u><font color="#FFFFFF">4th
Qtr.</font></u></b></font></td>
<td width="14%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b><u>1st
Qtr.<br>
2001</u></b></font></td>
<td width="15%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b><u>2nd
Qtr.<br>
2001</u></b></font></td>
</center>
</tr>
<tr>
<td width="15%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"></font></td>
<td width="14%" align="center" bgcolor="#0000FF"><font color="#FFFFFF" face="Verdana, Arial, Helvetica, sans-serif" size="-1">2.1%</font></td>
<td width="14%" align="center" bgcolor="#0000FF"><font color="#FFFFFF" face="Verdana, Arial, Helvetica, sans-serif" size="-1">2.6%</font></td>
<td width="14%" align="center" bgcolor="#0000FF"><font color="#FFFFFF" face="Verdana, Arial, Helvetica, sans-serif" size="-1">3.0%</font></td>
<td width="14%" align="center" bgcolor="#0000FF"><font color="#FFFFFF" face="Verdana, Arial, Helvetica, sans-serif" size="-1">2.2%</font></td>
<td width="14%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">2.1%</font></td>
<td width="15%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">2.0%</font></td>
</tr>
</table>
<table border="0" width="72%" bgcolor="#C0C0C0">
<tr>
<td width="25%">
<p align="left"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b>Absentee
Rates (annualized)</b></font></p>
</td>
<center>
<td width="19%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b><u>1997</u></b></font></td>
<td width="20%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b><u>1998</u></b></font></td>
<td width="20%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b><u>1999</u></b></font></td>
<td width="20%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"><b><u>2000</u></b></font></td>
</center>
</tr>
<tr>
<td width="25%"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1"></font> </td>
<td width="19%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">1.5%</font></td>
<td width="20%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">1.6%</font></td>
<td width="20%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">1.7%</font></td>
<td width="20%" align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="-1">1.7%</font></td>
</tr>
</table>
</td>
</tr>
</table>
</div>
</body>
</html>