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  <title>FolderWave - Higher Education, cloud-based admissions and financial aid processing solutions - Tech support.</title>
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      <h2>Careers</h2>
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      <div id="breadcrumb"> <a title="About Us" href="aboutus.asp">About Us </a> &gt; <a href="careers.asp">Employment Opportunities</a> &gt; Technical Support Consultant</div>
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                  <div id="instructions" style="padding-bottom:15px;"> 
                    <h1 style="padding-top:10px;">Software Support Engineer </h1>
                    <p><script type="text/javascript">show_date()</script> </p>
                    <p>FolderWave, Inc. based in Westford, MA combines proven  Cloud based technologies with cutting edge SaaS+ solutions to help Higher  Education institutions automate and optimize their critical administrative and  financial functions. </p>
                    <p>Are you a customer-focused individual who has:</p>
                    <ul>
                      <li>A Bachelor's degree with a minimum of 3 years of  experience in an application development role or technical implementation role.</li>
                      <li>Exposure to application level programming.</li>
                      <li>Experience with SQL Server database and  experience with SQL, stored procedures, and SQL Reporting services.</li>
                      <li>The ability to interact with customers to  schedule upgrades,  and troubleshoot  issues.</li>
                      <li>Good technical knowledge of software  architectures (multi-tier/.net/c++/SQL/web services) Windows OS and Windows OS  security models.</li>
                      <li> A high  degree of analytical skills; able to complete methodical root cause analysis.</li>
                      <li>Demonstrable success working in an environment  driven by high standards for service and system delivery</li>
                      <li>Strong knowledge of security standards and best  practices.</li>
                      <li>Excellent verbal, written, interpersonal and  communication skills.</li>
                      <li>The ability to work flexible hours, some  evenings, in order to accommodate PST deployment schedules.</li>
                      <li>The ability to travel to client sites  occasionally.</li>
                      <li>Proven to be a 'people person' and proactively  communicate across the company.  </li>
                      <li>The  ability to relate complex technical problems to non-technical staff. </li>
                    </ul>
<p>Colleges,  Universities and Independent Schools supported by FolderWave, use its products  and services to manage the enormous volume of information in many formats  required to process the ever-rising numbers of admissions and financial aid  applications. FolderWave's advanced technology allows these institutions to go  from a mountain of manually managed data, to a smoothly running, tailored,  automated business process and do so within weeks, not months or years as with  prior technology generations. <br />
The  high-impact organizational and operational efficiencies experienced by our  customers can deliver a consistent, predictable Return on Investment (ROI)  resulting in outstanding references for FolderWave.</p>
<p>With  9 fully integrated complete processes providing multiple sales opportunities at  every Institution, a base of superb reference accounts and a proven, scalable  platform backed by our highly competent technology team. </p>
<p>For  immediate consideration <a href="mailto:info%40folderwave%2ecom ?subject=Employment%20Opportunity%20--%20Software%20Support%20Engineer "><b style="font-size:16px;">Submit Your Resume and Cover Letter Now</b></a>.</p>
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