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<p class="MsoNormal" style="text-autospace: none; margin-top: 0; margin-bottom: 0" align="center">
<span style="font-family: Arial; color: black"><font size="6">SeaPort
Enhanced (SeaPort-e)</font></span></p>
<p style="margin-top: 0; margin-bottom: 0" align="center">
<span style="font-family: Arial; color: black"><font size="4">Current Contract
Number: N00178-14-D-7699</font></span> </p>
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<span style="font-family: Arial; color: black"><font size="4"><em>(prior Contract
Number: N00178-05-D-4302)</em></font></span></p>
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<p class="MsoNormal" style="text-autospace: none; margin-top: 0; margin-bottom: 0" align="center">
<b><span style="font-family: Arial; color: black"><font size="5">E. L. Hamm
& Associates, Inc.</font></span></b></p>
<p class="MsoNormal" style="text-autospace: none; margin-top: 0; margin-bottom: 0" align="center"> </p>
<p class="MsoNormal" style="text-autospace: none; margin-top: 0; margin-bottom: 0" align="center">
<b><span style="font-family: Arial; color: black"><font size="4">Company POC: </font>
</span></b></p>
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<span style="font-family: Arial; color: black"><font size="4">
Beverly Boler, Vice President</font></span></p>
<p class="MsoNormal" style="text-autospace: none; margin-top: 0; margin-bottom: 0" align="center">
<span style="font-family: Arial; color: black"><font size="4"> (757)
497-5000 x130</font></span></p>
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</p>
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<b><span style="font-family: Arial; color: black"><font size="4">Customer
Satisfaction POC: </font>
</span></b></p>
<p class="MsoNormal" style="text-autospace: none; margin-top: 0; margin-bottom: 0" align="center">
<span style="font-family: Arial; color: black"><font size="4">
Debbie Fessler, Vice President</font></span></p>
<p class="MsoNormal" style="text-autospace: none; margin-top: 0; margin-bottom: 0" align="center">
<span style="font-family: Arial; color: black"><font size="4"> (757) 497-5000 x131</font></span></p>
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<font size="4"><span style="font-family: Arial">Email: </span></font>
<span style="font-family: Arial; color: blue">
<a style="color: blue; text-decoration: underline; text-underline: single" href="mailto:[email protected]">
<span style="text-decoration: none">
<a style="color: blue; text-decoration: underline; text-underline: single" href="mailto:[email protected]">
[email protected]</a></span><u> </u></a> </span>
<span style="font-family: Arial"><font size="4">Website: </font>
<a href="http://www.elhamm.com">www.elhamm.com</a></span></p>
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<p align="center"><b><span style="font-family: Times New Roman">
<font size="6" color="#FFFF00">Quality Assurance Program</font></span></b></p>
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<font color="#FFFFFF"><span style="font-size: 11.0pt">I</span>n many businesses,
the transaction is king. Signing the contract and getting paid the money are the
really big events. For such firms, what happens between and after them gets
relatively less attention. Not so for <b>E.L. Hamm</b>. For example, when <b>
E.L. Hamm</b> started in 1981 the firm began with a small project for an agency
within the U.S. Army Corps of Engineers. The firm employed less than 10 people.
Over 30 years later, the firm has grown into a major company and performs
diverse projects for many Federal agencies, and yet that agency (the Corps of
Engineers) has remained a customer throughout all those years. Eight major
contracts and hundreds of task orders have been awarded to the firm by that
client over the years. How did our firm do it? We did excellent work, yes; but
more importantly, we always did our best to understand the client�s needs and
meet them � whatever it took. We did this because if we didn�t get the next
contract, we were out of business. Time after time, we were awarded the next
contract; and as our clients� fortunes improved, and, in part due to our efforts,
so did ours.</font></p>
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It became apparent, after a few years, that our relationships with
clients were far more important than any single contract with them, however
large. That is no less true today, when our firm has dozens of projects and many
client relationships spanning a dozen years � and no less true for the smallest
or newest client, for who knows what the future will bring. The importance to us
of �relationship� accounts for our �client focus� in everything that we do.</font></p>
<p class="MsoNormal" style="text-align:justify"><font color="#FFFFFF">
It is not a great leap from the orientation expressed above for us
to define quality in terms of client satisfaction. That is <u>exactly</u> what
we do � we define quality as satisfying the client�s requirements completely.
The more satisfaction, the more quality. We do this for a variety of reasons. We
believe that:</font></p>
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<font color="#FFFFFF"><span style="font-family: Symbol">�<span style="font-style: normal; font-variant: normal; font-weight: normal; font-family: Times New Roman">
</span></span>The client is paying the bill and is, therefore, entitled to get
what is needed and expected.</font></p>
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<font color="#FFFFFF"><span style="font-family: Symbol">�<span style="font-style: normal; font-variant: normal; font-weight: normal; font-family: Times New Roman">
</span></span>If the client is not happy with our services, we will probably not
have the opportunity to serve that client in the future.</font></p>
<p class="MsoNormal" style="text-align:justify"><font color="#FFFFFF">
We are all professionals and, as such, we bring high standards of
craftsmanship to our work. Our professional training has schooled us in powerful
methodologies, the application of which leads to effective products; and we
always looking to employ these methodologies for the client�s benefit. We are part of
an increasingly technology-based profession and always want to use the latest
and best technologies. And, like all adults, we have tastes and preferences. We
are keenly aware that, after all, our name goes on the product, too. We know,
nonetheless, that it is our clients� satisfaction with what we do, not ours,
which must be maximized.</font></p>
<p class="MsoNormal" style="text-align:justify"><font color="#FFFFFF">
Maximizing quality, it follows, absolutely requires that we work
early, continuously, and diligently to understand as much as possible about the
client�s needs and objectives (and even tastes) and the situations in which what
we are developing must function. It requires that we give appropriate attention
to all political, legal, contractual, and programmatic elements of the efforts
we undertake � knowing that these are important client responsibilities
(sometimes more critical than the technical ones) which cannot be discharged if
we don�t do our part. It requires that we help the client understand and
anticipate pitfalls and the orientation of others who will judge what we do and
whose judgments will reflect on the client�s perceived effectiveness.</font></p>
<p class="MsoNormal" style="text-align:justify"><font color="#FFFFFF">
Open communication between our firm and our customer regarding
quality will be an integral part of our Quality Assurance Plan. Throughout the
contract, our Project Managers and task leaders will routinely meet with our
clients to discuss the Quality Assurance Plan outputs. <b>E.L. Hamm</b> will
provide reports containing the quantitative results of product quality
monitoring which will be used as the basis for discussion at meetings and to
provide the Government with formal documentation of corrective actions being
taken to avert potential product and service quality issues detected through the
product quality monitoring process.</font></p>
<p><font color="#FFFFFF"><span style="font-family: Times New Roman">
Through our comprehensive Quality Assurance Plan, with its direct ties to
contract requirements, the applicable regulatory requirements, technical
guidance, and specific task order requirements, we identify and mitigate
problems at the earliest stage of product development and take effective actions
to ensure that the products and services we deliver are at or above the
standards required. </span></font></p>
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