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<td colspan="14" align="left" valign="top" bgcolor="#FFFFFF" ><h1>Project Success Stories<br>
</h1>
<p class="h1">Business plan helps SW startup <br>
forge edu services function. </p>
<p class="h1"><span class="greenBlurb">As a result of our work, the Services VP was able to easily secure approval for the necessary resources and build out the customer education function in less than six months. </span></p>
<p>This innovative collaboration software startup was seeking to build a customer education services function from the ground up. So they engaged FUSION to develop a full-blown business plan and go-to-market roadmap. </p>
<p>Teaming up with our FUSION Alliance Network colleague and collaboration software technology expert, Dave Jacob, we provided the following recommendations:</p>
<ul class="noindent">
<li> A complete end user and IT support curriculum <br>
<br>
</li>
<ul class="dot">
<li> Topic-by-topic course content</li>
<li> Course development logistics and expenses</li>
<li> Recommended instructional design resources </li>
<li> Training server configuration</li>
<li> Trainer qualifications and train-the-trainer process</li>
<li> Non-classroom-delivery options (elearning, context-specific help, etc)<br>
<br>
</li>
</ul>
<li> Course delivery options
<ul class="dot">
<li>Outsourcing to certified delivery partners</li>
<li>Outsourcing to independent training firms</li>
<li>Staffing and managing delivery internally</li>
<li>Financial models of each delivery option</li>
<li>Proposed launch and post launch strategy<br>
<br>
</li>
</ul>
</li>
<li> Proposed course schedules and sites
<ul class="dot">
<li>Projected attendance by course topic</li>
<li>Associated revenue and profit flow-thru<br>
<br>
</li>
</ul>
</li>
<li> Course and solutions pricing specifics
<ul class="dot">
<li>Per-student pricing</li>
<li>Customer onsite pricing</li>
<li>High volume/solutions pricing<br>
<br>
</li>
</ul>
</li>
<li> Certification options and strategy
<ul class="dot">
<li>Exam-based certification</li>
<li>Compulsory course attendance plus exam</li>
<li>Course attendance only certification<br>
<br>
</li>
</ul>
</li>
<li> Education sales and marketing decisions
<ul class="dot">
<li>How leverage SW sales force</li>
<li>Catalog, email, other “push marketing” methods</li>
<li>Website presence and ecommerce functionality</li>
<li>Channel sell thru strategy <br>
<br>
</li>
</ul>
</li>
<li> Projected volumes and financials
<ul class="dot">
<li>Revenues/profit contribution by topic</li>
<li>Revenue/profit contribution by delivery method</li>
<li>Revenue/profit contribution by sales channels</li>
<li>P&L for launch and out years</li>
</ul>
</li>
</ul>
<p>As a result of our work, the Services VP was able to easily secure approval for the necessary resources and build out the customer education function in less than six months. </p>
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<p><a href="/project-success-stories.asp" align="right"> See More Project Success Stories</a></p>
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