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<td rowspan="2" align="left" valign="top"><h4><br>
Five Reasons Why Customer Education Assignments Can Seem Like 'Mission Impossible'</h4>
<ol>
<li>
<p><b>Breakneck Product Cycle </b><br>
Somehow you need to keep your course content current – even when you’re bushwhacked by last minute software version changes. All the more challenging now that you're developing for both Web based and instructor led delivery formats. </p>
</li>
<li>
<p><b>Sales Apathy</b><br>
You are at the mercy of a sales organization that is focused almost 100% on core HW and SW product sales. Yet year in and year out you are tasked to achieve stretch revenue goals.</p>
</li>
<li>
<p><b>Unreasonable Expectations </b><br>
Quality and customer satisfaction expectations require you to provide a uniformly excellent learning experience to students who come to you with vastly different backgrounds and expectations. And satisfy the higher-ups who sent them, as well. </p>
</li>
<li>
<p><b>Conflicting Goals</b><br>
You must balance leveraging education in the strategic interests of your corporation – with delivering on short-term revenue and profit goals. </p>
</li>
<li>
<p><b>Minimal Appreciation</b><br>
You are challenged with communicating upward the achievements and needs of a business top management doesn’t understand and can’t find the time to learn. </p>
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<td colspan="14" align="left" valign="top" bgcolor="#FFFFFF" ><h1 class="cred">68 Questions of Concern to Every Computer Industry Executive with Customer Education Responsibility</h1>
<h3 class="cred">How Many Can You Confidently Answer? </h3>
<p class="cred">Download our <a href="/docs/68quest.pdf">Self-Scoring Readiness Audit</a> <img src="/assets/pdf.gif" width="16" height="16">(Adobe PDF format) to see where you stand in having the answers you need to run a best-in-class customer education business. Evaluate yourself on each question relative to: </p>
<ol>
<li>How confident you are you have the answer. </li>
<li>How important having the answer is to your success. </li>
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<p>If you're betting your business on having a few of the answers, but aren't confident you do, why not <a href="/contact.asp">contact FUSION</a> for a preliminary no-obligation consultation. </p>
<p>We're the first computer industry consulting resource to focus on the marketing and business development needs of IT customer education organizations and the executives who lead them. </p>
<p>By the way, don’t lose any sleep if you draw a blank here
and there. As James Thurber once said: "It’s better to know
some of the questions than all of the answers!"</p>
<ul class="dot">
<li><a
href="/docs/68quest.pdf">Download the questionnaire now</a> <img src="/assets/pdf.gif" width="16" height="16"><br>
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