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<h1 class="inside">Frequently Asked Questions</h1>
<ol class="insidelistOL">
<li class="insidelistOL"><a href="#FAQ1" class="FAQlinks">What is PinPoint?</a></li>
<li class="insidelistOL"><a href="#FAQ2" class="FAQlinks">How can PinPoint help me?</a></li>
<li class="insidelistOL"><a href="#FAQ3" class="FAQlinks">Where are the data hosted?</a></li>
<li class="insidelistOL"><a href="#FAQ4" class="FAQlinks">How long will it take to implement?</a></li>
<li class="insidelistOL"><a href="#FAQ5" class="FAQlinks">I have an old legacy system. Can you allow me to access that data without all of the expense of importing it into my new system?</a></li>
<li class="insidelistOL"><a href="#FAQ6" class="FAQlinks">I'm busy. Is it hard to learn how to use the system? What kind of training do you provide?</a></li>
<li class="insidelistOL"><a href="#FAQ7" class="FAQlinks">What happens if I have a question once I am a user?</a></li>
<li class="insidelistOL"><a href="#FAQ8" class="FAQlinks">What will it cost?</a></li>
<li class="insidelistOL"><a href="#FAQ9" class="FAQlinks">How do I get a positive ROI on the cost?</a></li>
</ol>
<br>
<hr>
<!-- ************************************************************************** -->
<a name="FAQ1"></a>
<h2 class="inside" >1) What is PinPoint?</h2>
<p class="homemain" >PinPoint is an integrated suite of data warehouse, decision support, reporting and report distribution software, initially developed specifically for the healthcare industry but now used by other complex businesses to manage themselves better. Designed specifically for use by C-level and operational non-technical staff, it provides "Business Intelligence" that enables organizations to knit together and analyze data that resides in multiple existing non-interoperable databases to make real-time decisions.</p>
<p class="homemain" >
Eliminating the dependence on static summary reports, PinPoint provides customers with the ability to effectively use data to make faster, more informed decisions in order to improve operational effectiveness, accelerate decision response times and, ultimately, maximize revenues and profits. PinPoint allows easy access, analysis and report generation from data gathered from one or more systems, without burdening IT.</p>
<a name="FAQ2"></a>
<h2 class="inside" >2) How can PinPoint help me?</h2>
<p class="homemain" >Among its many benefits, PinPoint provides:</p>
<ul class="home">
<li class="home">Analysis of critical financial and productivity data for early detection of events and trends in billing, accounts receivable, inventory management, marketing effectiveness, provider productivity and so much more.</li>
<li class="home">Benchmark / performance comparisons and monitoring of business units, providers, employee productivity etc.</li>
<li class="home">A replacement for numerical, paper based reporting. Reports are easily accessed and distributed via secure communication channels as recommended by the HIPAA legislation.</li>
<li class="home">Easy online access to historical data.</li>
<li class="home">Ability to monitor performance of new initiatives.</li>
<li class="home">Easy ability to develop alternative scenarios and understand their effect on the profitability of your enterprise.</li>
</ul>
<p class="homemain" >And so much more. If you contact us, we can not only demonstrate the ease, care-free effectiveness and usefulness of PinPoint, but we can possibly show you with your own data.</p>
<a name="FAQ3"></a>
<h2 class="inside" >3) Where are the data hosted?</h2>
<p class="homemain" >The data are hosted at a secure facility near our headquarters in Buffalo. Your IT staff has minimal need to stay on top of the data transfer or reporting, as we take care of virtually all of that.</p>
<a name="FAQ4"></a>
<h2 class="inside" >4) How long will it take to implement?</h2>
<p class="homemain" >PinPoint was specifically designed for fast and simple implementation and to grow seamlessly to support enterprise-class requirements. A normal implementation takes from 60-90 days. A well-documented implementation planning process is used to coordinate all implementation activities, requiring only very minimal IT time.</p>
<a name="FAQ5"></a>
<h2 class="inside" >5) I have an old legacy system. Can you allow me to access that data without all of the expense of importing it into my new system?</h2>
<p class="homemain" >Of course. This is an enormous advantage to PinPoint.</p>
<a name="FAQ6"></a>
<h2 class="inside" >6) I'm busy. Is it hard to learn how to use the system? What kind of training do you provide?</h2>
<p class="homemain" >Training is simple and the system can be mastered in a few hours. We provide on-site training as part of the implementation process. On average a user needs only 1-2 hours of training to be up and running with the basics, a bit more to be able to quickly generate your own reports, but a lot of what you will need will already be programmed for you.</p>
<a name="FAQ7"></a>
<h2 class="inside" >7) What happens if I have a question once I am a user?</h2>
<p class="homemain" >You will have telephone access to speak to one of our technical people, who will walk you through your problem and solve it.</p>
<a name="FAQ8"></a>
<h2 class="inside" >8) What will it cost?</h2>
<p class="homemain" >Pinpoint is offered on a very competitive SaaS basis, with a site license that allows for unlimited users. This affordable approach enables high utilization by organizations, with resulting great benefits. High individual user license costs and subsequent yearly maintenance fees our competitors charge can limit access and resulting productivity. We offer exceptional value through low entry cost and reasonable monthly charges.</p>
<p class="homemain" >Along with the SaaS pricing comes a host of reporting modules that will help you to analyze your operation much more efficiently. Over time there will certainly be many more reports that you will create for your particular situation, but our domain knowledge, particularly in healthcare will much more than get you started.</p>
<p class="homemain" >Specific cost depends on the complexity of implementation, where how broadly training must be accomplished etc. Just contact us and we will be pleased to discuss your particular situation.</p>
<a name="FAQ9"></a>
<h2 class="inside" >9) How do I get a positive ROI on the cost?</h2>
<p class="homemain" >Business Analytic Applications across industries generate an average five-year ROI of 450%, with 65% of the companies having a payback period of two years or less.</p>
<p class="homemain" >Our current PinPoint customers have achieved significant benefits by maximizing revenue, minimizing or avoiding costs, improving collections, enhancing customer service, improving management practices and spotting trends while action is still possible.</p>
<p class="homemain" >Many have seen enormous cost improvement merely because there is no longer a need for IT people to do report programming or for reams of expensive reports to be physically generated for distribution.</p>
<p class="homemain" >PinPoint gives users the tools and timely information they need to effectively respond to underpayments, reduce billing cycle times, provide critical information for contract negotiations and, in general, increase revenue and reduce costs.</p>
<a href="#TOP" class="FAQlinks">Back to Top of Page</a>
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