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<font face="Verdana" size="2">1471 Highland Avenue</font></b></p>
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<font face="Verdana" size="2"> Needham, MA 02492<br>
Phone - 781-455-7500<br>
Fax - 781-449-4569</font></b><p style="margin-top: 1; margin-bottom: 1">
<b><font face="Verdana" size="2">Email: </font></b>
<a href="mailto:[email protected]">
<font face="Verdana, arial, helvetica" size="2" color="#0000FF">GenInfo</font></a><font face="Verdana, arial, helvetica" color="#FFFFFF" size="2"><a href="mailto:[email protected]"><font color="#0000FF">@town.needham.ma.us</font></a></font><!--mstheme--></font></td>
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<p></p>
<p align="center" style="margin-top: 1; margin-bottom: 1"><b>
<font face="Verdana" size="5" color="#0000FF">Needham Permit Streamlining
</font></b></p>
<p align="center" style="margin-top: 1; margin-bottom: 1"><b>
<font face="Verdana" size="5" color="#0000FF">Development Review Team</font></b></p>
<p align="center" style="margin-top: 1; margin-bottom: 1"> </p>
<p align="center" style="margin-top: 1; margin-bottom: 1"><b>
<span style="font-family: Verdana; color: black"><font size="4">Request
for Consultant Services</font></span></b></p>
<p align="center" style="margin-top: 1; margin-bottom: 1"> </p>
<p align="center"></p>
<p align="center"></p>
<p align="center"></p>
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<a href="Index.htm">Board of Selectmen Home</a><!--mstheme--></font></td>
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<o:p>
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<td width="967" align="center"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica"><p class="MsoNormal" align="center"> <p class="MsoNormal" align="center">
<a target="_blank" href="Documents/BOSPermitStudyRequestForConsultanServices.pdf">
Click here to download full document.</a><p class="MsoNormal" align="center"> <!--mstheme--></font></td>
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<p align="center" style="margin: 1 5"> </p>
<p class="MsoNormal" align="left" style="margin: 1 5">
<font face="Verdana"><span style="color: black"><b>Introduction<br>
</b><br>
<font size="2">The Town of Needham through its Board of Selectmen and
Economic Development Advisory Committee, commissioned a study of the land
use permitting process in Town during the spring of 2003. Systems
Consulting Group, Inc. conducted the study and issued a report in July
2003. <br>
</font></span></font></p>
<p class="MsoNormal" style="text-align: justify; margin: 1 5">
<font face="Verdana" size="2"><span style="color:black">The Town
Administrator convened a Development Review Team (DRT) to guide the
implementation of the consultant�s recommendations. The DRT is soliciting
consulting services to assist in the implementation of certain public
education components of the consultant�s report. </span></font></p>
<p class="MsoNormal" style="text-align: justify; margin: 1 5"> </p>
<p align="left" style="margin: 1 5"><font face="Verdana">
<span style="color:black"><font size="2">As a separate but related phase
of the implementation of the consultant�s recommendations, The Board of
Selectmen also created a committee of volunteers and policy makers to
</font></span><font size="2">undertake a detailed review of local by-laws
and regulations with a view to how they might be amended in an effort to
simplify the permitting process and eliminate inconsistent or unnecessary
requirements.</font> </font></p>
<p align="left" style="margin: 1 5"> </p>
<p class="MsoBodyText" align="left" style="text-align: left; margin: 1 5">
<font face="Verdana"><span style="color: black"><b>Objective</b></span></font></p>
<p class="MsoBodyText" style="margin: 1 5"><font face="Verdana"><b>
<span style="color:black"><br>
</span></b><font size="2">Many of the consultant�s recommendations
relative to the Permit Streamlining project involve the enhanced use of
the Town�s website for information dissemination and public education
purposes (Specific recommendations are included as Attachment A; the
entire report is available at www.town.needham.ma.us). The Town is
seeking <span style="color:black">an experienced consultant to </span>work
with IT staff to enhance web design (make all permitting pages look and
feel the same in form, purpose, and functionality), create electronic
versions of the various forms used by different departments in the process
that can be downloaded from the website, develop sequential checklists for
each step in the process to be included on the website, and construct a
list of frequently asked questions for inclusion on the website. This
professional will be responsible for creating an electronic version of the
permitting process that can be accessed on-line in an effort to improve
communication with stakeholders. This project will not include work
required to provide interactive functionality in the permitting process on
the website, which is a long-term project to be considered in conjunction
with the implementation of new permitting software.</font></font></p>
<p align="center" style="margin: 1 5"> </p>
<p class="MsoBodyText3" style="margin: 1 5"><font face="Verdana">
<font size="2">We are interested in having a consultant begin working by
early February 2004, with substantial completion of the project completed
by April 30, 2004. </font><br>
</font></p>
<p class="MsoBodyText3" style="margin: 1 5"><font face="Verdana">
<font size="2">The ideal consultant will have strong writing skills and
experience translating technical and/or complicated data and regulations
into documents that are easily understood by a wide audience. Experience
in reviewing and designing web content is preferred. The consultant shall
be easily reachable via phone and/or e-mail and must be available to
attend one to three meetings with various committees during the day and
evening hours. </font><br>
</font></p>
<p class="MsoBodyText2" style="margin: 1 5"><font face="Verdana"><b>
Project Components/ Scope of Work</b><br>
</font></p>
<!--mstheme--></font><!--msthemelist--><table border="0" cellpadding="0" cellspacing="0" width="100%">
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<p class="MsoBodyText2" style="margin: 1 5">
<font face="Verdana" size="2"><span style="font-weight:normal">Meet with
permitting agencies to gather and/or identify all current educational
materials available for public education</span></font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul1a.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoBodyText2" style="margin: 1 5">
<font face="Verdana" size="2"><span style="font-weight:normal">Review
websites and/or educational materials available from other cities or
towns to determine the utility of modifying those documents for use in
Needham</span></font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul1a.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoBodyText2" style="margin: 1 5">
<font face="Verdana" size="2"><span style="font-weight:normal">Review
the Town of Needham website to determine utility of current information
and identify areas for improvement and opportunities for development of
educational materials</span></font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul1a.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoBodyText2" style="margin: 1 5">
<font face="Verdana" size="2"><span style="font-weight:normal">Work with
permitting agency staff to develop checklists, flowcharts, and related
educational materials listing all Town, State, and Federal requirements
and resources, suitable for distribution in hard copy and on the web for
at least the following functions:</span></font></p>
<blockquote>
<!--mstheme--></font><!--msthemelist--><table border="0" cellpadding="0" cellspacing="0" width="100%">
<!--msthemelist--><tr><td valign="top" width="42"><img src="../_themes/copy-of-blends/blebul2a.gif" width="12" height="12" hspace="15" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoBodyText2" style="margin: 1 5">
<font face="Verdana" size="2"><span style="font-weight:normal">
Structure Demolition</span></font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul2a.gif" width="12" height="12" hspace="15" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoBodyText2" style="margin: 1 5">
<font face="Verdana" size="2"><span style="font-weight:normal">Major
Home Addition</span></font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul2a.gif" width="12" height="12" hspace="15" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoBodyText2" style="margin: 1 5">
<font face="Verdana" size="2"><span style="font-weight:normal">Major
Home Remodeling project (bathroom and kitchen)</span></font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul2a.gif" width="12" height="12" hspace="15" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoBodyText2" style="margin: 1 5">
<font face="Verdana" size="2"><span style="font-weight:normal">
Location of shed</span></font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul2a.gif" width="12" height="12" hspace="15" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoBodyText2" style="margin: 1 5">
<font face="Verdana" size="2"><span style="font-weight:normal">
Construction of Deck</span></font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul2a.gif" width="12" height="12" hspace="15" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoBodyText2" style="margin: 1 5">
<font face="Verdana" size="2"><span style="font-weight:normal">
Siding/Roofing</span></font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul2a.gif" width="12" height="12" hspace="15" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoBodyText2" style="margin: 1 5">
<font face="Verdana" size="2"><span style="font-weight:normal">Pool</span></font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul2a.gif" width="12" height="12" hspace="15" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoBodyText2" style="margin: 1 5">
<font face="Verdana" size="2"><span style="font-weight:normal">
Fireplace/Woodstove</span></font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul2a.gif" width="12" height="12" hspace="15" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoBodyText2" style="margin: 1 5">
<font face="Verdana" size="2"><span style="font-weight:normal">
Septic</span></font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul2a.gif" width="12" height="12" hspace="15" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoBodyText2" style="margin: 1 5">
<font face="Verdana" size="2"><span style="font-weight:normal">
Street opening</span></font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul2a.gif" width="12" height="12" hspace="15" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoBodyText2" style="margin: 1 5">
<font face="Verdana" size="2"><span style="font-weight:normal">
Working near wetlands</span></font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--></table><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
</blockquote>
<!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--></table><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoBodyText2" style="margin: 1 5"><font face="Verdana">
<span style="font-weight:normal"> </span></font></p>
<p class="MsoNormal" style="text-align: justify; margin: 1 5">
<font face="Verdana"><span style="color:black"> <br>
<b>Proposal Submission </b></span>
<b><span style="color: #FF0000">(Updated submittal date)</span></b></font></p>
<p class="MsoNormal" style="margin: 1 5"><font face="Verdana"><b><br>
</b><font size="2">Interested candidates should submit a proposal no later
than <b><font color="#FF0000">February 6, 2004</font></b>. The proposal should include the following
information: recent relevant experience, a time schedule and associated
major milestones, and a fee schedule and cost proposal including an hourly
rate. <br>
</font><br>
<font size="2">The combined technical and cost proposal shall be submitted
to:<br>
<br>
<br>
Kate Fitzpatrick</font></font></p>
<p class="MsoNormal" style="margin: 1 5"><font face="Verdana" size="2">
<span style="color:black">Town Administrator <br>
Town Hall, <br>
1471 Highland Avenue <br>
Needham, Massachusetts 02492 <br>
<br>
Proposals will be judged and weighted by the following factors, listed in
order of importance:</span></font></p>
<p class="MsoNormal" style="margin: 1 5"> </p>
<!--mstheme--></font><!--msthemelist--><table border="0" cellpadding="0" cellspacing="0" width="100%">
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul1a.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="margin: 1 5"><font face="Verdana" size="2">
<span style="color:black">Recent relevant experience</span></font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul1a.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="margin: 1 5"><font face="Verdana" size="2">
<span style="color:black">Cost of services.</span></font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--></table><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="margin: 1 5"> </p>
<p class="MsoNormal" style="margin: 1 5"><font face="Verdana" size="2">
<span style="color:black">For information about Needham, please visit
</span><u><span style="color:blue">
<a href="http://www.town.needham.ma.us/" style="color: blue; text-decoration: underline; text-underline: single">
www.town.needham.ma.us</a></span></u><span style="color:black">. </span>
</font></p>
<p class="MsoNormal" style="margin: 1 5"><font face="Verdana" size="2">
<span style="color:black"><br>
Please direct any questions to Kate Fitzpatrick, Town Administrator at
781-455-7512 or
<a href="mailto:[email protected]" style="color: blue; text-decoration: underline; text-underline: single">
[email protected]</a>.</span></font></p>
<p class="MsoNormal" style="margin: 1 5"> </p>
<!--msthemeseparator--><p align="center"><img src="../_themes/copy-of-blends/blesepa.gif" width="600" height="10"></p>
<p class="MsoBodyText2" align="center" style="text-align: center; margin: 1 5"> </p>
<p class="MsoBodyText2" align="center" style="text-align: center; margin: 1 5">
<b><font face="Verdana">Attachment A</font></b></p>
<p class="MsoBodyText2" align="center" style="text-align: center; margin: 1 5">
<b><font face="Verdana">Permit Streamlining Recommendations</font></b></p>
<p class="MsoNormal" align="center" style="text-align: center; margin: 1 5">
<font face="Verdana"><b>Permit Streamlining Study</b></font></p>
<p class="MsoNormal" style="margin: 1 5"><font face="Verdana"><b> </b></font></p>
<p class="MsoNormal" style="text-align: justify; margin: 1 5">
<font face="Verdana"> </font></p>
<p class="MsoNormal" style="text-align: justify; margin: 1 5">
<font face="Verdana"><b>CUSTOMER SERVICE</b></font></p>
<p class="MsoNormal" style="text-align: justify; margin: 1 5">
<font face="Verdana"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">1. Pursue a clear strategy for
addressing public education and information. (27)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">2. Take steps to improve timeliness in
permitting functions. (28)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">3. Adopt a formal strategy regarding
the role of public information. (29)</font></p>
<!--mstheme--></font><!--msthemelist--><table border="0" cellpadding="0" cellspacing="0" width="100%">
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul1a.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<span style="font:7.0pt "Times New Roman""> </span><font face="Verdana" size="2">Annual
review and updating of the strategy as part of the Town�s budgetary
process, drawing on information from annual customer survey and other
resources. (29)</font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul1a.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<span style="font-style: normal; font-variant: normal; font-weight: normal; font-family: Verdana">
<font size="2"> </font></span><font face="Verdana" size="2">Use of
the Town�s website in a way which meets benchmarks of best practice.
(29)</font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul1a.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">Use of the local press to inform the
public. (29)</font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul1a.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">Improved materials, including both
informational handouts and checklists, available at the counter in the
permitting offices and on the website. (29)</font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul1a.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">Conduct information sessions for
homeowners, other property owners, or development professionals. (30)</font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul1a.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">Maintain an email list on a voluntary
basis of contractors or other parties in order to facilitate prompt
notification of changes in Town, State or federal laws or regulations.
(30)</font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--></table><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">4. Undertake a detailed review of
local by-laws and regulations with a view to how they might be amended to
streamline the permitting process, including:</font></p>
<!--mstheme--></font><!--msthemelist--><table border="0" cellpadding="0" cellspacing="0" width="100%">
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul1a.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">Not issuing new-building permit at the
same time as an applicant is requesting a demolition permit affecting an
improvement on the same parcel. (30)</font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul1a.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">Requiring traffic studies in classes of
applications where such studies have never showed facts adversely
affecting the proposed use or development. (30)</font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul1a.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">The threshold or conditions under which
certain by-laws or regulations come into effect which might otherwise be
considered as of right (e.g. fa�ade changes under the application of the
�major project� definition. (30)</font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul1a.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">General lack of delegation authority to
professional staff. (31)</font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul1a.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">The number of sets of plans that are now
required to be submitted to Town agencies for various permits. (31)</font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul1a.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">The increased vesting of certain special
permit authority in the Planning Board. (31)</font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul1a.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">The continuing growth of the zoning
by-law. (31)</font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul1a.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">The existence of multiple commercial zones
for different neighborhoods of Town. (31)</font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--></table><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5"> </p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">5. Formalize the currently informal
policy of holding pre-application conferences for relatively large
projects, e.g. those with an estimated value greater than $100,000. (31)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">6. Once the new permitting software is
in production, undertake proactive oversight of the timeliness of the
permitting function (e.g. structured reporting on how long it takes to
process an application for each major kind of permit, how long it takes to
get inspections done from the time of request, and how many permits are
open). (32)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">7. Examine whether or to what extent
the Commonwealth may enable a Town to have an applicant self-certify
compliance with certain facts or conditions related to a particular
application. (33)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">8. Take action administratively to
streamline the permitting function (e.g. scheduling of ConCom
inspections). (33)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">9. Review the sequence by which
various Town agencies (particularly Conservation Commission, Planning
Board and Zoning Board of Appeals) review applications, look for
situations where the Town�s permitting agencies could consider
applications in parallel. (33)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">10. Consider new by-laws, regulations, or
types of permits that could expedite permitting without compromising
quality of the community (34)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">11. Enhance the quality of the web site to
support customer service in the permitting function. (34)</font></p>
<!--mstheme--></font><!--msthemelist--><table border="0" cellpadding="0" cellspacing="0" width="100%">
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul1a.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">Through a user-based committee, establish
a specific set of design standards in order to have each agency�s web
site consistent in look, feel and functionality. (36)</font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul1a.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">Place emphasis on how the web site can
facilitate the permitting function by providing a broad and deep range
of public information:</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5"> <!--mstheme--></font><!--msthemelist--><table border="0" cellpadding="0" cellspacing="0" width="100%">
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul2a.gif" width="12" height="12" hspace="15" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">Checklist for each process which can be
completed on line with required fields</font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul2a.gif" width="12" height="12" hspace="15" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">A full set of informational forms
commonly used by each agency</font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul2a.gif" width="12" height="12" hspace="15" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">All minutes and agenda kept in
searchable format </font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul2a.gif" width="12" height="12" hspace="15" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">Links to State or Federal agencies who
are most closely involved in the specific aspects of permitting </font>
<!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul2a.gif" width="12" height="12" hspace="15" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">Links to other applications in the Town
that could be helpful such as CAMA </font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul2a.gif" width="12" height="12" hspace="15" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">All of the Town�s laws and regulations
related to permitting</font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul2a.gif" width="12" height="12" hspace="15" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">Access to GIS</font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul2a.gif" width="12" height="12" hspace="15" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">Understandable flow chart of most
commonly used permitting processes</font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--></table><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--></table><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">12. Continue to monitor the quality of the
permitting function. (3) </font></p>
<!--mstheme--></font><!--msthemelist--><table border="0" cellpadding="0" cellspacing="0" width="100%">
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul1a.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">Reporting frequency and number of appeals</font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul1a.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">Annual customer survey</font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--></table><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">13. Establish readily measurable performance
standards for permitting function, tied to employees� performance review
and budgetary process. (40)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">14. Use information technology to facilitate
customer service in the permitting function on an enterprise-wide basis.
(42)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">15. Carry out an annual survey to evaluate
customer satisfaction with the permitting function. (42)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">16. Revise format of information provided to
the public, emphasizing checklists wherever possible. (45)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">17. Provide regular forums for public
education related to permitting function. (46)</font></p>
<!--mstheme--></font><!--msthemelist--><table border="0" cellpadding="0" cellspacing="0" width="100%">
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul1a.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">Homeowners to describe what is involved in
remodeling or additions</font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul1a.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">Contractors to discuss recent changes in
the State Building Code</font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul1a.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">Commercial owners or developer to discuss
common issues arising in different permitting applications or
procedures.</font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--></table><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">18. Provide customer service training for
staff. (46)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">19. Make all permitting agencies handicapped
accessible. (47)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">20. Ensure cooperation and communication
between Town officials, applicants� agents, and applicants. (48)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">21. Provide a facilitated forum for regular
discussions with customers. (48)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">22. Put all adverse actions or changes in
requirements regarding a permit or certificate of occupancy in writing.
(49)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">23. Institutionalize periodic, follow-up
evaluation of amendments to permitting laws and regulations. (49)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana"><b>ADMINISTRATION AND MANAGEMENT</b></font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">24. Take action to facilitate administration
and management of the permitting function. (50) </font></p>
<!--mstheme--></font><!--msthemelist--><table border="0" cellpadding="0" cellspacing="0" width="100%">
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul1a.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">Formally organize a Development Review
Team (staff)</font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul1a.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">Implement performance standards</font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="../_themes/copy-of-blends/blebul1a.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">Prioritize permitting function (Board of
Selectmen)</font><!--mstheme--></font><!--msthemelist--></td></tr>
<!--msthemelist--></table><!--mstheme--><font face="Trebuchet MS, Arial, Helvetica">
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">25. Locate all permitting agencies on the
second floor of the DPW Building. (54)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">26. Undertake a unified effort to address
the key related issues of budgeting, performance standards, program
education and continuous quality improvement. (56)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">27. Spend three (3) percent of the Building
Department budget for technical training. (57)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">28. Exercise appropriate oversight to ensure
the continuing integrity of the permitting function. (58)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">29. Establish a coordinated program of
records management for the permitting function. (58)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">30. Redesign the current permitting forms.
(58)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">31. Establish protocols between Engineering
and other permitting agencies. (59)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">32. Provide the information needed to
administer and manage the permitting function. (60)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">33. Place a high priority on completely
updating parcel-based maps and making them available in electronic format
to all permitting agencies. (61)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">34. The ZBA should not consider applications
that have not previously been reviewed by the Building Department. (61)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">35. All archives for all permitting agencies
should be kept at the DPW building. (62)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">36. Establish program-based budgeting and
accounting for permitting functions in order to now ho much the permitting
function costs. (62)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana"><b>INFORMATION TECHNOLOGY</b></font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">37. Procure and implement a secure,
integrated inspections and permits application system that meets the
Town�s functional requirements. (64)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">38. Provide personnel involved in the
permitting function with secure access to CAMA (Assessing data). (69)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">39. Provide permitting staff with read-only
access to other computer-based systems that provide information about
outstanding liabilities that any applicant may have. (71)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">40. Provide permitting staff with access to
cash receipts or accounts receivable systems to facilitate the processing
of payments. (71)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">41. Provide access for permitting staff to
view or search the agendas, minutes, regulations and documents of others
departments. (72)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">42. Provide a public access PC and printer
in the second floor offices of the Town�s permitting agencies at 470
Dedham Avenue. (72)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">43. Provide a PC with Internet access and a
color inkjet printer in the Town�s meeting rooms. (73)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">44. Review the current configuration of the
PC�s in the Town�s permitting agencies. (74)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">45. Use GIS to facilitate permitting
functions (74)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">46. Encourage the use of electronic media to
facilitate the permitting function. (75)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">47. Provide appropriate hardware for all
permitting offices. (76)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana"><b>STAFFING</b></font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">48. Add the position of Local Inspector in
the Building Department. (79)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">49. Add the position of Administrative
Assistant in the Planning Department. (79)</font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2"> </font></p>
<p class="MsoNormal" style="text-align: left; margin: 1 5">
<font face="Verdana" size="2">50. Ensure continuity of staffing.</font></p>
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